Award-winning retail sales and customer service expert. Consistently meets commission-based sales goals. Retail sales professional who excels in fast-paced, deadline-driven environments. Client-focused with broad knowledge of all mortgage programs, FHA, VA, Conv., Bond, & Grant Funds. Accountable Retail Associate demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process. Team-oriented Retail Sales Associate who works well in a collaborative environment, yet thrives on personal sales achievement.
Senior Loan Officer for the last seven years. Exceeded sales objectives.
Received Cross Sell Award for referrals to branches.
Implemented several strategies that successfully increased sales and improved client retention rates.
Served as key contributing member to Leadership team.
Adhered to all federal and state compliance guidelines relative to retail mortgage lending. Performed daily maintenance of the loan applicant database. Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan. Educated customers on the variety of loan products and available credit options. Created financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and market research. Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports. Researched insurance information and flood certificates. Provided expert financial advice on mortgage an both education and personal loans.
Effectively managed more than 45 client relationships. Exceeded quarterly sales goals by 30% to 50%. Shared product knowledge with customers while making recommendations. Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions
Mortgage Broker/Manager. Led sales calls with team members to establish sales and customer retention goals. Hired and trained all sales staff for new store location. Determined merchandise price schedules and discount rates. Generated monthly and annual sales reports. Created and directed sales team training and development programs. Shared product knowledge with customers while making personal recommendations. Trained in negotiations and time management.
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