Knowledgeable and dedicated customer service professional with extensive experience in medicaid and medicare long term care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and patients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated member service representative of 3 years which thrives in fast-paced environments. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures, Goal-oriented worker with outstanding knowledge of Managed Long Term Care, customer satisfaction with great phone skills. Committed to best-in-class customer service and maintaining professionalism.
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