I am a highly motivated, honest, dependable and enthusiastic Nationally Accredited Certified Floodplain Manager with over 20 years of experience in the Flood Industry. I have strong organizational skills and time management skills. I demonstrate patience, control, flexibility and maintain quality and high productivity when dealing with customers and the ever-changing work environment. I understand and follow written and oral instructions, procedural manuals and governmental information. I believe accuracy, thoroughness and attention to detail are a must. I have reasoning ability, good judgement, sound decision making, problem solving skills, analytical and spatial skills. I am a proactive thinker and am willing to take the initiative when appropriate. I am a self starter and highly organized. I have superior verbal and written communication skills and am able to multi-task simultaneously. I can demonstrate critical thinking skills and have a high level of computer knowledge and skills such as Word and Excel. I am very personable, extremely disciplined and a highly respected team player who works well independently.
11/2013 to 02/2017
Senior Map AnalystCoreLogic － Austin, TX
Worked as a Sr Map Analyst for a company with over $1.5 billion in sales which services the financial services and insurance industries.
Provided excellent service as a flood zone determination specialist in the Flood Services Division of a leading provider of consumer, financial and property information, analytics and services.
Performed flood determinations for complex research cases, completed exception processing and conducted flood status research with limited oversight.
Utilized FEMA Flood Insurance Risk Maps to determine appropriate flood hazard zone for all properties and structures.
Maintained accuracy and production standards and ensured the correct information was entered into the propriety database.
Actively participated in building hit rates by answering segment questions, saving location points and correcting database errors as appropriate.
Obtained property Surveys, Plat Maps, Meets and Bounds Descriptions, Appraisal Reports, Title work as well as Legal Descriptions.
Helped with new associate on-boarding and company process training.
Worked with city and county offices and clients to obtain information to complete the job at hand while maintaining a high level of customer service.
Worked with MS Office Applications, such as Word and Excel spreadsheets on a daily basis.
01/2010 to 10/2013
Operations AnalystLandsafe Flood (A Bank of America Company) － Austin, TX
Provided flood zone determinations with an emphasis on the Home Retention Division (HRD).
Completed Life of loan portfolio monitoring and modifications.
Origination flood orders were completed on recent purchases.
Updated current resources to improve efficiency.
04/2008 to 08/2009
Flood Zone Research TechnicianStormwater Research Group － Austin, TX
Utilized FEMA resources to create FIRMette overlays.
Worked with City and County Offices to obtain Appraisals, Titles, surveys, plat maps and legal descriptions.
Completed over 130,000 flood zone certifications for a nationally recognized title service and closing company.
Worked on Portfolio projects.
Conducted new associate onboarding and company process training.
Maintained high level of customer service to clients and customers at all times.
Worked with City and County offices to obtain appraisal reports, title work, surveys, plat maps and
Kansas State University － Manhattan, Kansas
Associate of Arts: General BusinessHutchinson Community College － Hutchinson, KansasGeneral Business
Nationally Accredited Certified Floodplain Manager (CFM) since August 2012
Microsoft Office Applications, such and Word,Excel and Outlook. Hard Rain and SWAN Flood Systems, Google Earth, Bing Maps, FEMA MSC, Lexis Nexis, Real Quest Property Data Information, Delorme, Arc Viewer, Map Draw, Photo Shop, Zip 4, Win 2 Data and LOMR Database.