senior manager store format strategy resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Senior Manager with over 20 years of driving results in a fast-paced retail environment. Multi-tasking leader well-known for successfully taking a project from the initial stages to completion.

Offering outstanding presentation, communication, and cross-departmental team management skills. High-energy, results-oriented leader with an entrepreneurial attitude. Innovative executive experienced in ever changing environments and agile business operations.

  • Change leadership
  • Relationship building and management
  • Leading, Coaching, and Mentoring
  • Maximizing Profitability
  • Strategic thinker
  • Innovative problem solver
Work History
Senior Manager - Store Format Strategy, 06/2016 to Current
SpectrumHolly Ridge, NC,
  • Implemented over $200M in Capital Projects over past 5 years
  • Key projects: 200 Sephora at Kohl's stores, Launch of Under Armour, Calvin Klein, Lands End, Adidas and other brands.
  • Led COVID 19 Taskforce to reopen stores closed for pandemic that led to stores receiving “A” grade from Shop Safely, organization that scores retailers on safety of their shopping experience during COVID-19 pandemic.
  • Opened 31 New Stores within budget and on approved timeline. Implemented strategy changes to reduced process from 7 weeks down to 5 weeks (post construction turnover) substantially reducing overhead and payroll expense.
  • Managed "off priced" test of 4 "Off Aisle" stores for 2 years including strategy and daily operations. Improved sales by 25%. Ultimately facilitated liquidation of locations upon conclusion of test and cessation of pilot.
  • Achieved Speed and Agility Award for successfully working with disposal vendors to eliminate over 200,000 obsolete fixtures in over 1000 stores improving stores efficiencies and operations.
  • Transformed 10+ stores to smaller physical footprint allowing tenant in unused space. Right sizing stores from 87k square feet to 55k or 35k buildings. Stores remained operational throughout project.
  • Collaborated with other department leaders in PMO group to put together actionable timelines to assist Senior Executives to understand timing and scoped of work required to push projects forward.
  • Selected to participate in Manager Advanced program that help polish current leadership skills and focus on new focus areas of business such as Diversity and Inclusion.
  • Minimized company spend on disposal of store holiday décor by suggesting to sell versus complete disposal. Net Savings over $1 million.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
  • Communicated project plans and progress to key stakeholders and project contributors.
  • Develop timeline, framework and materials needed to execute project on time and make business model scalable.
  • Identification and resolution of problems and obstacles: Navigate issue resolution encouraging thought innovation from team and working with appropriate partners to align on any course correction required.
  • Team Focus / Associate Engagement: Team first! ‘Work hard and play hard'! Motivate, inspire, and reward when deserved and ‘coach up' when needed
Store Manager, 02/2013 to 06/2016
SpectrumHornell, NY,
  • Managed $24 million volume building including all operations, merchandising, human resource functions, customer experience, loss prevention and all other functions of store
  • Motivated, inspired, and rewarded management team of 8 and associate base of 190
  • Improved company ranking from 978 to 130 in first year
  • Improved associate engagement score from 58 to 85 during first year
  • Tested and provided feedback on prototype fixtures and initiatives including industry leading technology with digital signs.
Store Manager, 02/2004 to 02/2013
Kohls Department StoreCity, STATE,
  • Opened new flagship store with annual volume of $19 million.
  • Earned company rank of 1 of 1000+ stores
  • Hosted company-wide Leadership annually to preview upcoming strategies set in store.
  • Strong direct communication with all Senior Leaders of company up to and including CEO.
  • Held District Manager position in DM's absence.
  • Speed and Agility award
  • Member of Kohl's PMO group
  • Completed Manager Advanced Program
  • Led COVID-19 Task force
Bachelor of Arts: Business Management, Expected in to University of Wisconsin-Stevens Point - Stevens Point, WI

Chancellor's Leadership Award

Bachelor of Arts: Psychology, Human Resources, Expected in to University of Wisconsin-Stevens - Stevens Point, WI
Master of Arts: Organizational Leadership And Quality, Expected in to Marian University - Fond, Lac, WI

Program started in Organizational Leadership and Quality

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Resume Overview

School Attended

  • University of Wisconsin-Stevens Point
  • University of Wisconsin-Stevens
  • Marian University

Job Titles Held:

  • Senior Manager - Store Format Strategy
  • Store Manager
  • Store Manager


  • Bachelor of Arts
  • Bachelor of Arts
  • Master of Arts

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