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Senior Manager of Customer Support Resume Example

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SENIOR MANAGER OF CUSTOMER SUPPORT
Summary
Charismatic business professional successful at managing business ventures and profit positions. Effectively guides new products and services from concept to market acceptance. Experienced in sales management, marketing, technical presentation creation and service training. Devoted to building strategic partnerships through persuasion, negotiation and personal presence.
Highlights
  • Driven to succeed
  • Organization assessment 
  • Leadership/Management Skills 
  • Dependable 
  • Time Management 
  • Flexible 
  • Friendly 
  • Personable
  • Persuasive
  • Enthusiastic team player


  • New program and promotion implementation
  • Marketing savvy
  • Meticulous attention to detail
  • Focused on customer satisfaction
  • Excellent written and verbal communicator
  • Trade shows
  • Presentations
Accomplishments
Spearheaded all company-wide prospecting, marketing and closing endeavors. Brought on NASA and Southwest Airlines as clients.
Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development.
Consistently generated additional revenue through skilled sales techniques.
Experience
02/2016 to Current
Senior Manager of Customer SupportAccel Aviation Accessories, LLC － Fort Myers, FL
  • Perform all Manager of Customer Support duties in addition to the following:.
  • Meet with major airlines domestically and internationally to secure future business contracts.
  • Reserve travel including airline and hotel accommodations for my department.
  • Utilize company leads to expand current customer base and follow up on all leads promptly via phone, email and customer visits.
06/2013 to 01/2016
Manager of Customer SupportAccel Aviation Accessories, LLC － Fort Myers, FL
  • Develop maximum sales potential out of major airline customers with excellent customer service techniques and knowledge of products and services, as well as competition's strengths and weaknesses.
  • Build and maintain quality relations with customers to increase the volume of sales on a consistent basis through ongoing determination of customer needs.
  • Evaluate and calculate prices, discounts and proposals to meet specific customer requirements in an efficient manner.
  • Train customer support representatives when required.
  • Possess strong management characteristics - take charge of situations, set examples and deliver results.
  • Coordinate events including golf outings, trade shows, baseball games and hosted customer dinners.
  • Order promotional items for trade shows and selected holiday gifts.
03/2012 to 06/2013
Customer Support RepresentativeAccel Aviation Accessories, LLC － Fort Myers, FL
  • Processed customer quotes and verified accurate customer and product information.
  • Managed submitted requests for quotes and initiated the quoting process to cultivate new business.
  • Manage and expedite customer orders to ensure customer satisfaction.
  • Utilize Microsoft Office as applicable to customer's needs creating databases and spreadsheets that improved inventory management and customer reporting accuracy.
  • Coordinated "pre-sale" development with sales personnel to include pricing, availability configuration and profitability.
  • Research current market demands and competition.
  • Assist the Director of Powerplant Operations with assigned tasks.
07/2011 to 03/2012
Administrative AssistantAccel Aviation Accessories, LLC － Fort Myers, FL
  • Demonstrated capacity to provide support for executive -level staff; managed all essential tasks, coordinated travel and marketing-support activities.
  • Demonstrate excellent oral and written communication skills.
  • Oversee receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Organized file systems and maintained electronic and paper files.
10/2003 to 03/2011
Lead Flight AttendantUSA3000 Airlines － Pittsburgh, PA
  • Managed a crew of five flight attendants; performing all necessary flight attendant duties pertaining to in- flight safety and customer service; Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order within FAA limits.
  • Inspect and clean cabins, checking for any problems and making sure that cabins are in order.
  • Ensured passenger safety and customer satisfaction according to FAA and company policies; Answered passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, and/or schedules.
  • Assist passengers while entering or disembarking the aircraft.
  • Assist passengers in placing carry- on luggage in overhead, garment, or under-seat storage.
  • Trained and mentored new flight attendants; Participating in training programs organized by company and provide update on all techniques relevant to safety.
  • Maintained high level of personal decorum and professional conduct while in uniform.
  • Operate audio and video systems.
Willing to relocate: Anywhere
Skills
audio, excellent oral, contracts, customer satisfaction, excellent customer service, customer service, Customer Support, databases, Dependable, email, first aid, Inspect, inventory management, Leadership, Director, Management Skills, marketing, market, Microsoft Office, personnel, policies, pricing, proposals, quality, receptionist, reporting, Research, safety, sales, spreadsheets, telephone, phone, Time Management, trade shows, training programs, video, written communication skills
Additional Information
  • Willing to relocate: Anywhere Authorized to work in the US for any employer
  • LINKS https://www.linkedin.com/in/jesi-crane-53995933
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Resume Overview

Companies Worked For:

  • Accel Aviation Accessories, LLC
  • USA3000 Airlines

Job Titles Held:

  • Senior Manager of Customer Support
  • Manager of Customer Support
  • Customer Support Representative
  • Administrative Assistant
  • Lead Flight Attendant

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