Executive Leadership and Corporate Training / Operations Management Executive / Change Management Executive leadership, senior management, and corporate training for over 15 years successfully effecting strategies in light of changing clientele and marketplace. Restructure organizations and re-align internal policies/procedures and client services/products with company goals. Deliver expert content consultation to strategic clients and implement complex enterprise level software systems and training programs. In-depth and broad-based professional experience covering HR, IT, IS, PM, teaching, management, client acquisition, development, and retention.
Senior Manager January 2014 to CurrentEnablement, Salesforce Industries SFI － Denver, CO
Sole business unit enablement expert tasked to develop, coordinate and execute SFI enablement strategy for six Industries: Financial Services, Health Care/Life Sciences, Telecom/Media, Manufacturing, Retail, Public Sector.
Strategic Planning and Tactical Execution Executed across internal business units: sales, engineers, partner alliances, management, customer success/implementation (>2000 participants) Customized content and delivery reflecting internal organization maturity and responsiveness across all commercial segments: small business through enterprise Projected global audience scope: program coordination and localization for North America, Europe, Japan, Australia Coordinated Product (Sales Cloud, Service Cloud, Marketing Cloud, Platform Cloud) alignment through partnership with Product Marketing teams Training Best Practices Development and Implementation Developed curriculum scope and sequence for six industries and >10 subindustries Coordinated content/asset creation, curation, distribution using SF CRM, SF LMS, Google Docs, and MS Office integrations Defined proficiencies and feedback assessments for learning paths to set individual and team baselines to track progress towards goals in Pipe creation, number of deal closes, and deal size increase Multi-modal learning methods employed through in person, webinar, and video learning series trainings ROI/Training Metrics Development and Analysis Managed and distributed all enablement statistics to executive leadership for each of six SFI Go-to-Market teams Weekly progress metrics scorecard for President & Vice Chairman Quarterly Business Reviews for SFI Executive VP Bryan saved our bacon this first half with his reporting." Senior Director, Salesforce Industries Industries @ All-hands conference call.
Senior Management and Executive Leadership, Culinary Software Services.
August 2007 to January 2014Boulder, CO
Develop, sell, and support mission critical back-office software for food service and food manufacturing operations: supply chain tracking, inventory control, menu engineering, application integrations, nutritional analysis.) Exercised key leadership responsibilities (hire/fire/supervise) for team of 20.
Initiated and executed comprehensive organizational change to increase client acquisition and retention, effecting company-wide policy clarifications and achieving procedural efficiency between and internal to departments.
Redesigned and developed our major functional areas RESULTING IN...: Sales, Marketing/Advertising, Customer Service/ Technical Support, and Project Management.
As a primary member of the small software development team, responsible for the design and rollout of all software products constituting 100% of company revenue.
Company Strategic Leadership Directly oversaw daily activities of all departments, developed and implemented policies and procedures Provided internal project management, including all telecom, data plans, and infrastructure Defined and built company culture and ethos Sales Department Leadership Implemented go-to-market plans: identify industry needs, develop new products, provide market segment analysis, set pricing, and provide marketing materials Developed and delivered training to sales team, support team, and project management teams.
Addressed market segment profiles, product specs and development roadmaps, software training, sales techniques, and industry trends Bryan H.
Counts page 2/2 Training and Project Management Department Leadership Created department, hired team members, and developed all policies and procedures Provided strategic account management, training, consultation, and product needs assessments for enterprise level clients, including 3 of the Fortune 100: Apple Inc., Marriott International, Publix Supermarket, Aramark, Whole Foods Market, US Naval Academy, PGA Tour TPC Clubs, and Lockheed Martin Conducted over 90 off-site client trainings, including enterprise wide software implementations Customer/Technical Support Department Leadership Recruited, hired, and trained Customer Support Manager and support representatives Improved QA processes efficiently and quickly, lowering error rate by over 25%.
Team Leader and Special Education Teacher August 2001 to June 2007Manor High School － Greenwood Village, CO
Alternative high school for at-risk, troubled teens).
Supervised, trained, and evaluated teaching and administrative staff as acting Principal for 60 students and 8 staff.
Repositioned and rebranded the school from recovery model to achievement model.
Developed a common, collaborative mission for all 6 similar district programs and promoted communication, transparency, and collaboration.
Positioned my school as the district leader in alternative education by instituting highly-effective educational reform policies.
Served in strategic capacities at the district and state level, becoming a district facilitator for 2 large high schools and 4 alternative high schools to implement top to bottom education redesign.
Sole teacher serving on an education task force to review all district wide alternative education programming and co-authored the task force proposal for the CO Board of Education.
Not only redesigned our traditional school model within the larger district (corporate) playing field, but also revamped the operations (class schedules, teacher resources, team meetings) and programming (service delivery, parent-client interaction, curriculum, and culture) within my school (business unit).
As case manager, counselor, and dean for 15 students, accomplished a program graduation rate twice the national norm.
Oversaw distinct facility budgets for direct education, technology, and building capital reserve and managed all vendors for the school.
Success/RESULT: Procured outside funding for innovative and effective instruction and assessments.
Integrated community programs: police, social programs,.
Premier Tutor June 2000 to December 2004Princeton Review － Denver, CO
Attained highest level teacher status (sole in CO) through outstanding student results on standardized tests and through superior teach-backs to Master Teachers.
Taught SAT and LSAT preparatory skills to high school and college students.
Developed and implemented individualized learning strategies for private tutoring, achieving 100% recommendation rate.
M.A : Special EducationUniversity of Colorado － Denver, COSpecial Education
B.A : HistoryThe Colorado College － Colorado Springs, COGPA: Dean's List, National Merit Scholarship, Pi Gamma Mu National Social Science Honor SocietyHistory Dean's List, National Merit Scholarship, Pi Gamma Mu National Social Science Honor Society
Experienced in translating Spanish, French, German, Italian, and Latin
Conversational skills in Spanish