Detail-oriented Senior Loan Processor with excellent problem solving skills and extensive loan guideline experience
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Data Verification
Market Research
Account Management
Provide support to loan officer and underwriter teams by ensuring the timely, judicious and accurate processing
of mortgages. Review and verify borrowers’ income, credit reports, employment histories, property appraisals
and title insurance information to prepare loan applications for underwriting submittal. Ensure compliance with
company policies, underwriting guidelines and lending-program requirements.
Achievement Highlights:
Work efficiently with a team of 6 loan officers in North Carolina, as well as loan officer teams in: Chicago, Nashville, and Eastern Atlanta
The only processor asked to take on new branches and help with transition in Illinois, South Carolina, Alabama, Tennessee and Atlanta
Utilizing customer service skills within loan transactions, to help loan officers provide personalized closing gifts for their borrowers ( e.g. borrowers dog was diagnosed with cancer, so I had the LO donate funds to the local K-9 cancer center, borrower was leaving for vacation with their family, so I had the loan officer bring a gift card for locally recommended dining)
Work successfully with all loan types: FHA, Conventional, VA, Bond, USDA, HARP, and Brokered
Provide support to loan officer and underwriter teams by ensuring the timely, judicious and accurate processing of mortgages.
Review and verify borrowers' income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submittal.
Ensure compliance with company policies, underwriting guidelines and lending-program requirements.
Achievement Highlights: Handling an average of 38 files monthly.
Outperformed company average in achieving an average of 100% on all customer satisfaction surveys Ensured all files were complete prior to underwriting hand-off and coordinated effectively with title companies to ensure smooth closings.
Successfully processed some of the most challenging loan applications (e.g., first-time borrowers, self- employed applicants and borrowers with problematic credit histories).
Working on all loan types; FHA, VA, Conventional, and USDA Purchase and Refinance team for VA, FHA, Conventional and USDA loans.
Work with local BNI Groups, and networking with previous co-workers within the Raleigh Durham Area
Loan types: FHA, VA,USDA, Conventional conforming, Conventional non-conforming, Bond, and MCC.
Strong customer service skills related to relationship building and referral partnering
Loan structuring and pre-underwriting loans prior to submission to Underwriting departments
Accounting, Accounts Receivable, ask, asset management, budget and planning, budget, Copying, Credit, client, clients, customer satisfaction, Customer Service, documentation, email, fax, insurance, Managing, marketing plan, Market, Marketing, money, policies, Project lead, real estate, shipping, tax, phone
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