To work with a progressive team or organization that will utilize my experiences with Learning and Development, coaching, customer relations, and to allow for continued growth towards the goal of building a successful, diverse and interactive environment for that organization. I strive to be a leader and trainer who is organized, driven and effective at using efficient methods of teaching and coaching while focusing on the individual needs of each participant.
Windows 95-98, 2000 NT environments, Microsoft Office applications and various systems such as ABE (Apple Vacations), SAP, Worldspan GDS, Wordpress, GoTo Meeting programs, Articulate
Building, implementation and follow-up of new hire training, recurrent training and coaching programs
Organization of hoteliers, meetings and mass email communication within Apple Vacations including newsletters and general information
Winner of the Visions of Excellence Award January 2014. The winner of this award is selected by their peers and by the President of the company to an employee who goes above and beyond.
Implementation and development of new hire, recurrent and coaching programs, Quality Assurance of the reservations centers, management of LMS systems and training materials, various mass email communication and organization of training programs.
Took calls for Apple Vacations call centers including booking passengers and travel agents, taking payments, making changes on reservations. I assisted with other projects such as new hire training, mentoring, email boxes
front end/Baby registry/Infant Care. Administered breastfeeding seminars to new mothers and helped nurses organize the training materials.
Bachelors Degree in History
Reading, raising butterflies, gardening, traveling/sightseeing, cooking, movie buff
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