Senior Human Resources Assistant experienced in employee recruitment, training & development, and employee relations. Highly responsible and self-motivated with the ability to excel in fast-paced environments; communicate effectively at all levels; manage competing priorities; and adapt readily to new challenges.
Trained in FMLA/ADA/EEO/WCE
Compensation and benefits
Bilingual - English/Spanish
MS Office proficient
Knowledge of HRIS systems
Company NameSenior Human Resources Assistant | City, State | May 2014 - Current
Amazon Cares Leader for the Phoenix area.
Coordinate and facilitate all new-hire orientations.
Conduct employment verifications and investigations.
Manage the internal and external recruiting process for fulfillment center.
Analyze HRIS reports and make recommendations to HR Manager and Operations leaders.
Develop standard operating procedures.
Manage all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits.
Act as liaison between employees and insurance carriers to resolve problems and clarify benefits.
Process unemployment claims and act as the company representative at unemployment hearings.
Enforce company policy and procedures relating to all phases of human resources activity.
Company NameAssistant Branch Manager | City, State | August 2012 - May 2014
Responsible for orienting, training, coaching and supervising branch staff
Oversight of all aspects of staff performance including performance evaluation, discipline, mediation of staff disputes and grievance procedures in accordance to company policy.
Maintained employee personnel files and time clock records.
Oversight of daily operations and sales performance of branch.
Performed monthly audit reports to ensure branch compliance according to federal regulations.
Reviewed member identification documents to ensure compliance with federal laws.
Build and establish member base, generating repeat business and referrals.
Resolved escalated member issues.
Company NameMember Service Representative | City, State | August 2011 - August 2012
Researched and reviewed member accounts to find solutions for existing dissatisfaction.
Conducted personal financial assessment of individual member accounts to find new investment opportunities.
Initiated auto loan and home equity loan applications upon member\'s request.
Collaborated with team members to complete tasks and reach sales goals set by regional and senior leadership team.
Generated strong business referrals through quality member service.
Received 100% quality service scores in secret shop.
Consistently met and exceeded sales goals by 10% or more.
Company NameFinance Counselor | City, State | April 2010 - December 2010
Provided assistance to students with financial aid questions.
Assisted students in making payments to tuition balance.
Managed multiple weekly reports to provide updates to manager.
Counseled students to overcome financial obstacles.
Handled high volume of calls daily, both inbound and outbound.
Recognized as a top 5% performer within the University at Leadership Summit.
Bachelor of ScienceGlobal BusinessArizona State UniversityCity, State | 2009
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Arizona State University
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Senior Human Resources Assistant
Assistant Branch Manager
Member Service Representative
Bachelor of Science Global Business
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