"Nice way to build trust is to bring success into client's life" - Bill Gates
Profile: An Information Technology professional with progressively responsible positions applying PMI and ITIL standards. Strong skills in systems analysis, getting results on time/within budget, as well as client relationships management. Ability to manage multiple projects running simultaneously and leading cross-functional teams. Graduate Computer Science with MIS from top ranked schools.
Global and strategic sourcing
Project development and lifecycle
Superb time management skills
Reduced annual operating costs by implementing ITIL principles.
11/2012 to Current
Senior Global Project ManagerTELEFONICA USA － Miami, USA
Responsible for global multiple project teams and the application of project management methodology during all phases of the PMI project cycle.
Responsible for scope, schedule, cost and communication management, as well as quality controls and procurement.
Responsible for customer requirements, stakeholder analysis, technical specifications, project kickoffs and weekly status meetings.
Including measurements and tracking of progress of projects, tasks and resource activity.
Liaison between customer business needs and technical solutions.
Overall responsibility for leading cross-functional teams internally and externally, to a successful planning and execution of a project, transforming telecom infrastructure solutions to create more profitability and efficiency for our customer businesses.
04/2008 to 12/2009
Change Manager and Business Analyst ManagerTELEFONICA ECUADOR － Quito
Implemented Change Management process and received ISO 9001 certification.
Managed the Business Analyst and Change Management team by ensuring that regional projects and changes were implemented in an orderly, controlled and systematic fashion to effect organizational change.
Responsible for projections, performance indicators and action plans.
Liaison between technical and business units.
Responsible for collecting and analyzing client's business processes and translating them into information technology processes.
Advise the business and operational units on procedures and best practices by integrating knowledge management best practices.
03/2007 to 03/2008
Regional Service ManagerTELEFONICA USA － Miami, USA
Implemented voice and data projects with AT&T and GM (General Motors) by coordinating with Telefónica and its subsidiaries in North and South America, assuring there was adequate design solutions and documented in the Knowledge Management portal.
Managed and consolidated all the internal processes related to the administrative aspects of Service Management.
Overall responsibility for managing ITIL processes; incident, problem, change control, release management and configuration functionality.
01/2002 to 01/2007
Information Technology Business AnalystTELEFONICA Ecuador
01/1998 to 01/2002
PROJECT MANAGER and BUSINESS ANALYSTWorld Bank and Inter-American Development Bank － Quito, Ecuador
01/1995 to 01/1998
INTERNET BUSINESS UNIT ManagerQuito, Ecuador
01/1993 to 01/1995
IT PROJECT MANAGERGeneral Electric Information Systems － Rockville, MD
01/1991 to 01/1993
IT PROJECT MANAGERInternal Revenue Service － Washington DC
Handle the Technical and Information Technology departments with their specific requirements concerning information systems and integration with technical deployments for the company by:.
Advising and preparing specific documents according to requirements (Request for Proposals) so decisions can be made pertaining acceptable risk through formal capture, analysis, and documentation of requirements.
Scheduling and controlling, handling users expectations and deployment dates.
Responsible for Service Level Agreements for uptime and MTTR, planning, execution, control and closure.
Managed all changes that could impact on IT´s ability to deliver services through a single, centralized process of approval.
Scheduled and control to ensure that the IT Infrastructure stays aligned to business requirements.
Minimizing the risk and disruption caused by changes and ensuring that no authorized changes are implemented.
Project Manager for regional projects (Ecuador, Colombia, Peru, Venezuela, Mexico, Spain).
MOBILE ELECTRONIC RECHARGE AND ELETRONIC PIN PLATFORM (Payment Manager, BCGI), responsible for deploying and implementing project with different banks (web, ivr, atm), supermarkets, gas stations, POS.
Managed team of people, such as Field Engineers from TELEFONICA´s subsidiaries, Research and Development engineers from BCGI, subcontractors and service partners.
MOBILE SHORT MESSAGE SERVICE (SMS) PLATFORM peer to contend MOBILE PREPAID PLATFORM.
Regional Consolidation of Data Centers between Bellsouth Ecuador and Peru.
Project coordinator for Disaster Recovery Plan and Contingency Plans.
Professional Experience prior to joining Telefonica.
Education and Training
Master of Science: Information Systems Technology Project ManagementGeorge Washington University － Washington DCInformation Systems Technology Project Management
BS: Computer ScienceLynn University － Boca Raton, FlComputer Science Lynn University Scholarship for academic performance.
Technology and Management, Certificate ProgramUniversity of Miami School of Business
Business Analyst DiplomaGeorge Washington University － Washington DC
Associate of Science: Project ManagementLulea Tekniska Universitet － LuleaSweeden
Certified Executive Coach, TISOC, Barcelona - Spain
Bilingual in English and Spanish.
administrative, atm, Business Analyst, business processes, Change Management, Coach, client, Disaster Recovery, documentation, English, fashion, functional, IBM, information systems, Information Technology, ivr, ISO 9001, ITIL, Knowledge Management, managing, meetings, organizational, POS, processes, procurement, progress, Project Management, Proposals, quality, Research, Scheduling, Service Level Agreements, SMS, Spanish, telecom, translating, voice and data
Master of Science : Information Systems Technology Project Management BS : Computer Science Technology and Management, Certificate Program Business Analyst Diploma Associate of Science : Project Management Certified Executive Coach, TISOC, Barcelona - Spain
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