I'm specialized in software/service Design, Development and integration with more than 8 years of experience. I develop Loyalty and retention program that directly increased on customer ARPU which reached $0.2 per user only for the subscribers enrolled in the Loyalty campaign, increase percentage estimated by 25%. Also I developed Service Delivery Solution that generate more than [$40k] per day. I have a good experience in virtualization through which I reduced OPEX by 30% saving over [$100K] budgeted for HW expansion and upgrade. Additionally, I have a good knowledge with database, operating system as I was managing the database and OS of all above systems, Applications and service. Recently I started to work in big data engineering tools and platforms
Now looking for a new and challenging position especially Big Data and Cloud.
Education and Training
Bachelor of Science: Information TechnologyFuture University － KhartoumSudan
My main responsibilities were ensuring business users requirement is implemented as per the scope.
Perform UAT with vendors and system users.
Vendor Management for Supported Applications Change Request and Incidents.
Defining team member roles and expectations, and ensure timely feedback.
Presenting Applications Status Reports to Business on Weekly and Monthly Bases.
Zain Website Implementation.
Create, Manage, develop monitoring tool for Loyalty and Retention Program.
Manage, Maintain and defining Marketing offer, Promotion and services for Subscription Gateway.
Responsible from SIM activation system and dealers commissioning system.
Responsible from All Payment channels [web site, Banking, CREDIMAX and BENEFIT] including configuration, integration and reconciliation if any.
Implementing, testing and configuring Zain Mobile Application V 1.4.
11/2013 to 08/2014
Enterprise Business Solution Specialist
Responsible of provide solutions and to enhance the enterprise applications functionality to meet the business needs.
Designed and developed Customer Care Information System.
Zain-Sudan Website Revamp, upgrade company website from SharePoint 2007 to 2010.
Designed and developed Zain Enterprise Service Bus (ESB) using java, in order to facilitate integration with Ericson CBIO, RBT, SMSC and other Zain systems.
06/2013 to 11/2013
BI Planning and Operation Manager
Managed Business Intelligence projects from conceptualizations to implementation.
Developed project plans, prepared a schedule and ensured work according to same.
Analyzed business requirements and developed project deliverables accordingly.
Administered projects and prepared regular status reports.
Coached junior business intelligence engineers, supervised team of report writers, and partnered with executives, product managers and analysts to ensure data integrity, resolved data discrepancies and trained stakeholders.
Roaming and Interconnect Reporting Revamp.
Sales Data mart Project.
Marketing Data mart.
Managed OBIEE Dashboard makeover.
Implementation of group project [BI in the box (BIB)].
11/2012 to 06/2013
Senior System Developer
Writing projects Scope, Project Implementation, tests all system implementations within customer area.
Gathering Business requirement, Service Development, Team Management and Coaching, Task distribution, new technology Adoption and implementation, Implement High Availability (HA) and Fault tolerance (FT) for Enterprise Application.
Designed and Implement RAC Databases.
Designed and Implement Clustered Virtualization using VSphere.
10/2009 to 10/2012
System DeveloperMTN Sudan
Developing Enterprise Application as per user requirements, finding faults and bugs, diagnosing and fixing Applications ,monitoring running application and services ,creating alarms , documentation ,write user manuals ,user training, Customer support.
VAS, USSD, SMS Application Development: USSD and SMS Short code configuration and Definition.
Creation and integration with Database, Middleware and other network Elements (NE).
Designed and developed Loyalty for more than 8 million Subscriber, Churn Management and Offline Campaigns Management.
Designed and Developed SDP (Service Devilry Platform) which is an integrated solution reduced campaign creation time to one day.
The solution provides marketing to create campaigns that allow subscribers to manage their account, subscribe and unsubscribe from MTN offers and Service on-line using SMS or USSD.
SDP is integrated with prepaid charging system (OCS), Postpaid billing system (TABS) and other network nodes (HLR, SCG, SAPC.etc.).
Designed and Developed Multiple Mobile Applications (Data Registration Project, Sales-care, and POS Scan) which has impact on mobile customer registration and POS monitoring.
Designed and implemented Enterprise Service Bus for integrating third parties or external systems with charging and billing systems, third party and Content Provider (MT Services, purchase electricity from national electricity company and bill inquiry and payment through banking switch).
System & Database Administration - Taxation chamber.
07/2006 to 09/2009
Designed Hardware Architecture, sizing and planning.
Database installation, configuration, Management, backup and Recovery under multiple Linux distributions.
Reporting and System support - ElNefedi Tyres Retreading Center (Sep 2005 -May 2006 ) .