senior enterprise account manager resume example with 9+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Results-driven business professional with a proven track record of success in leadership and achieving business objectives. Skilled in budget control, network leveraging, and targeted marketing strategies. Exceptional leadership abilities to motivate and inspire teams to achieve their full potential, while maintaining a strong focus on delivering exceptional results for clients and stakeholders. Meticulous and resourceful approach to business management with a strong work ethic and high integrity.
Built strong relationships with clients through effective communication, promoting long-lasting partnerships.
Conducted detailed product demonstrations, addressing concerns to maximize sales and revenue growth.
Fostered positive relationships with channel partners and distributors to maximize sales and drive customer loyalty.
Collaborated with C-Suite and Executive leadership to offer tailored SaaS and on-prem solutions to address business challenges.
Acted as a trusted advisor to clients, identifying potential value and solutions within Unitrends and Kaseya products.
Identified and developed relationships with new clients, upselling additional services to increase revenue.
Cross-sold products and services while delivering exceptional customer service to build long-lasting partnerships.
Resolved partner-related issues and sales conflicts, demonstrating strong problem-solving skills and a commitment to delivering results.
Managed a portfolio of enterprise SaaS accounts, driving renewals and expansion of the company's SaaS products and services.
Collaborated with product, marketing, and support teams to ensure alignment on customer needs and priorities for SaaS clients.
Successfully managed the renewal process for large and complex SaaS accounts, ensuring successful SaaS customer retention and loyalty.
Store Manager, 07/2015 to 10/2021 Dsw (Designer Brands Inc.) – Vernon Hills, IL,
Exceeded customer experience and sales objectives, driving revenue growth and delivering exceptional service to clients.
Managed all aspects of daily store operations, including hiring, employee development, coaching, and scheduling for quality operations.
Demonstrated strong problem-solving skills, adapting to multiple restructuring efforts to maintain operational excellence and drive business growth.
Developed and implemented effective action plans to lower variances during monthly inventory counts, improving operational efficiency and cost management.
Provided oversight and support to other stores within the area, driving results across multiple locations.
Managed complex administrative tasks, including daily paperwork, balancing register drawers, producing staffing schedules, and preparing deposits.
Generated repeat business by responding to customer concerns with friendly, knowledgeable service, building strong customer relationships and loyalty.
Resolved customer problems by investigating issues, answering questions, and building rapport, delivering exceptional results for clients and stakeholders.
Sales Rep, 09/2013 to 07/2015 Lincare – Chantilly, VA,
Welcomed customers to the store in a friendly and professional manner, providing exceptional customer service and addressing inquiries.
Demonstrated strong inventory management skills, maintaining accurate counts, timely ordering, and careful maintenance of products.
Processed payroll for the store, ensuring accurate and timely payment of employees and compliance with regulations and guidelines.
Utilized extensive sales abilities and product knowledge to engage customers, educate them on product features and benefits, and drive sales.
Followed up with clients after installations, assessing service quality and customer satisfaction to identify areas for improvement and increase loyalty.
Developed key customer relationships to drive sales and improve customer retention, leveraging strong interpersonal skills and a deep understanding of customer needs.
Education and Training
High School Diploma: , Expected in to Miami Senior High School - Miami, FL GPA:
Accomplishments
Earned Employee of the Month for exceeding sales targets and contributing to team success.
Promoted from Sales Rep to Assistant Manager in under 3 months.
Led sales team to exceed every metric, earning recognition and financial reward.
Distinguished as "Top Sales Manager" for delivering exceptional results and driving revenue growth.
Received "Winner's Circle for Q2 '21" award for finishing in top 20% of employees.
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