Analytical and results-focused leader with strong systems
planning, people, and research skills, coupled with a desire to contribute to
meeting the organization's goals: Manage programs and people; a talent for leading and motivating others toward optimal customer service. Enthusiastically coach and mentor others to accomplish their goals. Strategically plan/forecast. A strong business acumen. Analyze data and situations, and think logically and creatively to solve problems. Evaluate, plan and coordinate tasks to ensure projects deadlines are met. Conduct financial & cost analysis. Communicate effectively. Quickly learn and implement new ideas
Excellent customer service abilities: Client-focused.
to work independently with excellent time management skills.
to take initiative and ownership, focusing on continuous improvement.
decision making ability for day-to-day issues relating to growth and
negotiation skills and business acumen in dealing
with CXO levels.
Solid ability to understand an organization's business operations and industry.
Strong Project Management skills.
Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented environment.
Proficiency in Salesforce, Word, Excel; Pivot Tables, VLookup, Macro Programming, PowerPoint.
Strong formal presentations and public speaking abilities.
Excellent communication skills, both written and verbal.
11/2014 to 05/2016
Senior Enterprise Account ManagerSterlingBackcheck － Rocklin, CA
Managed the day to day background screening program for over 20 enterprise corporate clients.
Developed strategic relationships deep and wide to identify opportunities to expand Sterling's footprint within my client's organization.
Industry expert for each of my client's organizational and business dynamics probing to discover models and core initiatives in a solutions sales capacity.
Built and maintained strong client relationships with the key executives and decision makers that accounted for a 100% retention rate.
Successfully grew my book of business by 116% over the prior year by driving existing revenue retention and closing new business.
Negotiated and implemented 3 long term contract extension agreements within my client base.
Conducted regular business reviews using value add propositions to mitigate client risk and enhance background screening programs.
Monitored and analyzed development and strategic progression for all client accounts.
Analyzed background screening metrics, and led investigations of missed records and/or errors and omissions.
05/2013 to 08/2014
HR Solutions ConsultantPaychex, Inc － Folsom, CA
Specialized in working with businesses and consulting about the benefits of outsourcing their human resource, employee development & training, and employee benefits administration needs.
Helped businesses enhance their current HR infrastructure by providing valuable tools and resources to manage their Human Capital and navigate the ever-changing California government mandates.
Built and developed strong client relationships with business owners and other key decision makers by building rapport and trust about the value of the Paychex HR Solution services.
Successfully met quota expectations each year by working closely with existing payroll clients and closing new businesses.
Conducted regular business presentations using value add propositions to ensure my clients met State and Federal Compliance and to enhance their human resources programs.
04/2012 to 04/2013
Business ConsultantThrive Nutrition － Rocklin, CA
Consulted on business development and club operations.
Development the outside sales to businesses and individuals: marketing/promoting nutritional fitness to the community.
Consulted on the importance of creating and sustaining a dynamic, fun and energetic sales environment.
Developed a marketing plan for years 2 through 5, and prepared an exit strategy from sole proprietorship and a move to franchising.
05/2003 to 03/2012
Senior Business Account ManagerSprint Corporation － Riverside, CA
Managed the day to day business wireless telecommunications program for a corporate portfolio of 100 wireless accounts.
Developed strategic relationships to identify opportunities to grow Sprint's products and services within my client's organization.
Built and maintained strong client relationships at CXO levels that ensured retention and relationship stability accounting for over a 95% retention rate in a very competitive wireless industry.
Solution based sales executive; understanding business' short-term & long-term needs, and finalizing contracts; clearly presenting the benefits of Sprint Business solutions and service capabilities and overcoming all objections; collaborating with other Sprint Business divisions to implement a smooth transition; ensuring a timely resolution to customer issues.
Multiple top volume producer delivering over 350% of quota goals in years 2006-2008. 2-Time President's Circle Award Winner and 3-Time Circle of Excellence Award recipient.
MBA: Business Administration ManagementUniversity of San Diego
Bachelor of Science: FinanceSan Diego State University