Senior Director, Extensive experience and success in working with customers, at high standards in a global work environment. Leads Service delivery and Support activities provided to T1 customers. Directly manages a team of managers responsible on delivery and support activities for customers. Responsible for the Customer Satisfaction, building relations, Budget, timeline, and quality of the deliveries. Responsible for the recruiting, training, and development of team to ensure current and future requirements are fulfilled. Establishes and maintains policies and procedures designed to ensure effective service delivery and maintain high levels of customer satisfaction. Regularly interacts with the sales regional managing director & with tier1 customers on the phone, and face-to-face. Manages problem escalation's from customers - coordinating problem resolution activities between appropriate organizations Seeking a senior position in the technological field: Sphere Management or other position suited to my skills, knowledge and experience. A position that requires creativity, perseverance, a rapid grasp of matters and successful implementation, taking decisions and motivation of workers. Management of projects throughout the development cycle in the fields of unified messaging and voice mail for the European and US markets Planning and implementation of development programs in accordance with customer requirements Management of a matrix of development teams Management of time schedules, coordination's and technical product support 2000 - 2004 Project Manager, Establishment of a Corps Wide Intranet, Israel Air Force HQ Master management of the project for the establishment of an Intranet network at all Air Force bases, from the aspects of hardware, software, communications, data security, support and training centers Setting up a knowledge management infrastructure Implementation of a disaster recovery plan Expertise and Notable Points Management, decision making (operational and strategic) and worker motivation skills, conflict mediation A wealth of experience in project management in development, customer management, and submission of a true and accurate picture to management / the customer Proven system wide perspective capability implementation of processes, reduction of costs Excellent familiarity with various cultures, language sincerity (China, India, Japan, America, Europe) Liaison between teams and cultures, prioritization of tasks, meeting time schedules, targets and objectives. Increase of income Comprehension of technologies, extensive experience in a development environment, customer service, work methodologies and project management Ability to conduct negotiations, written and verbal expression capability in English and Hebrew, in conjunction with customers and decision makers within the organization Execution of the job professionally, effectively, with dedication and sincerity, in accordance with the company's objectives [Job Title] dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems.
Consistently meet goals
Client account management
07/2011 to Current
Senior DirectorComverse – Wakefield, MA
Delivery and Service.
North America Market, Comverse.
Responsible for all aspects of customer management within the Services organization.
Oversee the delivery project life cycle from pre-sales through site integration and on-going service support.
Key areas of focus include solution development and requirements definition, program costs and margin targets, project management, deployment, on-going support, and overall customer satisfaction.
01/2008 to 07/2011
Director, Projects Dept. ManagerComverse
Japanese Market, Comverse.
Management of a department of project managers in a global company that develops and markets software solutions Management of customer programs in a range of projects and products for the communications market in Japan Management of a team of project managers and system engineers in the fields of development, testing, integration and implementation in Israel, Europe, the Far East and the USA Heading up and managing of work methodologies, coordination and control, laying out priorities, milestones Responsible for applying Comverse Project Management Methodology based on PMI project management methodology Guiding improvement and lesson learning processes and crisis management Working with internal and external customers.
01/2006 to 01/2008
Senior Projects ManagerComverse
Management of complex projects for communication companies in various cultures
01/2004 to 01/2006
Master of Science: Information system and Human resource Polytechnic University of New York - Business Administration Information Systems and Human Resources
B.A: Economics and Political Science Bar Ilan University - Economics and Political Science
Advanced Management, Comverse. 2006 - Remote Management, Comverse. 2004 - Matrix Management, Comverse. 2000 - Fundamental Project Management, Hebrew University of Jerusalem. Additional Personal Information Born: January 5, 1971, Israel. Languages: Hebrew - Mother tongue, English - Mother tongue. Military Service: 1989 - 2000: Compulsory and Permanent service (Rank of Major) Commander of the Domain of Air Force Base Security (1993 - 2000) Company Commander of Basic Training and Squad Commanders Course : General Corps General Corps
Master of Science : Information system and Human resource B.A : Economics and Political Science Diploma : Advanced Management, Comverse. 2006 - Remote Management, Comverse. 2004 - Matrix Management, Comverse. 2000 - Fundamental Project Management, Hebrew University of Jerusalem. Additional Personal Information Born: January 5, 1971, Israel. Languages: Hebrew - Mother tongue, English - Mother tongue. Military Service: 1989 - 2000: Compulsory and Permanent service (Rank of Major) Commander of the Domain of Air Force Base Security (1993 - 2000) Company Commander of Basic Training and Squad Commanders Course : General Corps
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