Senior Director Resume Example
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SENIOR DIRECTOR
Executive Profile
Hello! I am a Top Producer in Direct Sales and have been for over 2 decades. As an independent creative Marketer I am adept at assisting in building and maintaining effective relationships with clients, vendors, media professionals and staff members. As the top in my field with over 13 years experience in seamlessly assisting in all aspects of marketing managing materials, client support, including direct marketing, publications, events management and audio- visual. Superb communication skills with talent in developing sales and marketing staff. S KILLS PC and Mac Microsoft Word / Outlook / Creative problem solver PowerPoint / Excel proficiency Trained in consumer marketing Strong interpersonal skills Positive energetic and upbeat People-oriented Empowers high-performing staff and sales Extensive Customer Service experience teams Team building expertise Results-oriented Independently driven Talented public speaker Exceptional communication skills Strong client relations Strategic sales knowledge
Professional Experience
11/2014 to Current
Senior DirectorDell - San Leandro , CA
- Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Provided an elevated customer experience to generate a loyal clientèle.
- Represent the organization to customers, the public, and other external sources.
- Develop innovative marketing and PR strategies.
- Raise brand awareness through consistent marketing efforts.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Contact customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
- Design art and copy layouts for direct mail advertising material.
- Maximize revenues in several programs by implementing creative sales training techniques.
- Examine marketing material with the consumer perspective in mind to increase sales and expand key client base.
- Strategize with sales team to prospect and qualify potential customers within assigned geographic territories.
- Recruit and hired sales team.
- Meet existing customers to review current services and expand sales opportunities.
04/2004 to 01/2014
Executive National Vice PresidentEssilor Intl. - In Home Office (Wichita , KS
- Independent Lead Generater , Product Presentations, Product Training, Sales.
- Team Management, Corporate training, Event planning, Sales team Support and Retention.
- Maintain consistent use of graphic imagery in materials and other marketing outreach.
- Format text and graphics for blog posts, newsletters and other materials.
- Optimize segment space automation growth by leading marketing strategy, including message and content creation.
- Develop creative sales tools by communicating product value proposition to enable team, including presentations, trend reports, kitted assets, and product data sheets.Planned new product external launch and release while managing the cross-functional implementation of the plan.
- Present innovative digital media marketing presentations to executive decision makers.
01/1997 to 01/2005
Account ExecutiveAmerican Residential Services - Jacksonville , FL
- Sales Team Training, assistant to vice president.
- Assisted in developing student-led after-school tutoring program to teach under-privileged students.
- Collaborated with a team of faculty to develop after-school tutorial program for students in need of extra help.
- Fostered meaningful relationships among students through student field-trip retreats and team-work community service projects.
- Consistently received positive teacher evaluations from students.
01/1995 to 01/1998
Tutor/Substitute TeacherSt. Mary's School - City , STATE
- Assisted in developing student-led after-school tutoring program to teach under-privileged students.
- Fostered meaningful relationships among students through student field-trip retreats and team-work community service projects.
- Collaborated with a team of faculty to develop after-school tutorial program for students in need of extra help.
- Successfully improved student participation in the classroom through integration of creative role-playing exercises.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
01/1987 to 01/1988
Customer Service RepresentativeAmerican West Directory - City , STATE
- Effectively managed a high-volume of inbound and outbound customer calls.
- Answered a constant flow of customer calls with up to [Number] calls in queue per minute.
- Addressed and resolved customer product complaints empathetically and professionally.
- Defused volatile customer situations calmly and courteously.
- Accurately documented, researched and resolved customer service issues.
Education
1986
Bachelors of Arts: Art and Art History DesignUniversity of California - City, StateGPA: Recipient of Deans List Graduated Magna Cum LaudeArt and Art History Design Recipient of Deans List Graduated Magna Cum Laude
1989
MBA: Curriculum TrainingNational University - City, StateCurriculum Training
Skills
administrative, advertising, art, automation, content creation, Corporate training, client, customer service, direct mail, Event planning, functional, graphics, graphic, managing, marketing strategy, marketing, marketing material, materials, newsletters, Presentations, PR, reading, Sales, sales training, teacher, Team Management, team-work, trend, tutoring, workshops
Additional Information
- ACCOMPLISHMENTS Graduated on The Deans List from UCLA 1986 Attained Executive Status from 2007-2014 which is the top 1% Marketing Award for 7 consecutive years with Arbonne International. Gave birth and raised 3 amazing and very accomplished human beings!
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Resume Overview
School Attended
- University of California
- National University
Job Titles Held:
- Senior Director
- Executive National Vice President
- Account Executive
- Tutor/Substitute Teacher
- Customer Service Representative
Degrees
- Bachelors of Arts : Art and Art History Design
MBA : Curriculum Training
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