Motivated Computer Systems Analyst possessing exceptional troubleshooting skills for networking issues, end user problems and network security. My Professional career has focused on the implementation, management and troubleshooting of network hardware and software. This includes large roll outs of new desktop and laptop computers the creation and installation of their images and the implementation and management of complicated network based software. I have also implemented, configured and maintained sophisticated business critical software on a large scale.
• Troubleshot and resolved hardware and software computer issues
• Provided customer service, explaining complex problems and solutions
• Assisted customers in selecting hardware and software
• Performed backups, imaged computers, installed hardware & software
• Responded to all client requests for technical support by phone, email and the inter-office chat service.
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