Dedicated Senior Customer Service Representative with 14 years of experience in providing superb customer service. Expert in establishing rapport by listening to customers and understanding specific needs. Manage consistent one-call resolution to offer prompt and streamlined service. Duties included but not limited to order entry, check order status, price inquiries, stock inquiries, refer end users to distributors in their area, track clients orders, locate possible substitutes and mostly inbound call. In charge of certain distributors accounts that require special handling.
Fabricut service for routine questions and service complaints.
Certificate of Success in Rigging
During a web training we offer to the public, an error in the answer was found. I reported it to management, IT and the training department. No one had ever caught it over the years it has been offered. Knowledgeable in the operating systems AS-400 and QAD. Knowledgeable in Microsoft Word and Excel. Extremely productive in a high volume, high stress environment. Self starter with a positive can do attitude. and 15+ years of customer service from entry level to senior level.
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