Over 10 years customer service experience in a fast paced financial call center environment. Consistently maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Award winning customer service - winner of Superior Customer Service award in 2012
Facilitated training classes for customer service skills
Demonstrated mastery of world class customer service in a fast paced call center.
Used problem solving skills to help customers with 401k, IRA, and pension inquiries.
Explained company procedures, guidelines and deadlines.
Handled inbound and outbound calls, web chats, and customer messaging requests.
Coordinated training classed for defined benefit and direct contribution accounts.
Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
Provided accurate and appropriate information in response to customer inquiries.
Maintained high quality sales and customer service for high volume call center for top telecommunications company.
Provided personalized customer service to help customers buy or sell residential property.
Focused on the customer service and sales in a high volume call center for major insurance company.
Assisted customer with insurance and financial product inquires.
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