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Madison Group - Senior Corporate Travel Agent Resume Example

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SENIOR CORPORATE TRAVEL AGENT
Professional Summary
Organized and efficient travel professional with more than 20 YEARS of diverse travel industry experience, focused on creating a positive travel experience for all passengers. Im seeking a full time position in the Travel Industry. I'm skilled in training staff and establishing rapport with clients.  I'm self-motivated with exceptional communication and computer capabilities. I would like to utilize my skills and experience to bring additional value to my employer. My experience encompasses working as a team member as well as working with very little direct supervision. I am bilingual, fluent in Spanish and English.  I have worked with ALL the following computer systems:
System One, PARS, Apollo, Sabre and Amadeaus
Skills
  • National account management
  • Exceptional interpersonal communication
  • Passion for travel
  • Personnel Supervision
  • Exceptional telephone etiquette
  • Adherence to high customer service standards
  • Accurate and detailed
  • Talented multi-tasker
  • Effective problem solver 

Work History
Senior Corporate Travel Agent , 06/2011 to 12/2012
 Madison Group – Ft Lauderdale, FL
  • In this position while supervising 3 Jr Agents I applied my thorough knowledge of various reservation transactions including booking, ticketing, fare shopping, ticket exchanges, fare rules and refunding tickets.
  • I assured clients were fully aware of all necessary travel documents and health requirements for countries to be visited.
  • Completed travel arrangements for clients' air, hotel, car rentals, trains, tour, and ground arrangements at the lowest possible price within corporate travel guidelines.
  • Maintained ownership of each record until departure
    to ensure all details (including seat assignments, meal preferences, upgrades,etc.) are completed to the client's satisfaction.


 
Flight Attendant, 08/2009 to 03/2010
 Colgan Airlines – Newark, NJ
  • As a flight attendant with Colgan airlines I was able to provide excellent customers service while still ensuring that safety was the first priority at all times.
  • My daily activities included being able to respond to a broad range of in-flight emergencies and safety threats to the traveling public at large.
  • FAA certified I had direct contact with the Federal Air Marshals traveling on my flights I have hands-on experience onboard aircraft and familiarization of, first aid, CPR, and responsibilities in emergency situations.
  • Announced and demonstrated safety and emergency procedures.
  • Assisted with the Safety Risk Management (SRM) process.
  • Briefed passengers according to company and FAA requirements.
  • Complied with customs, immigration and cabotage laws on international trips.

Ticketing/Gate Agent, 10/2008 to 08/2009
 US Airways – Flushing, NY
  • Ticket/Gates/Check-In
  • Briefed passengers according to company and FAA requirements.
Owner, Director, 01/2006 to 01/2008
 Rise and Shine Daycare – Bronx, NY
  • As proud owner of this establishment I provided a safe and secure environment for up to 14 children as a NYS licensed group family day care.
  • The day care provided a platform for learning early childhood education.
  • Daily log of activities included informing parents of daily activities and informing of any incidents.
  • Administrative duties included record keeping, attendance, fire drills, billing and customer service as well as making sure the day care met all inspection guidelines.
Senior Corporate Travel Agent, 01/1999 to 01/2001
 Rosenbluth Travel – New York, NY
  • Responsible for day to day travel related activities the companies top level executives utilizing all major airlines and 5 star hotels.
  • Booking domestic and international air, hotel and car rental reservations.
  • Ticketing and arranging delivery of passenger documents and itineraries.
  • Arranging passport documents and any special needs.
  • Major account included Top VIP's for JP Morgan Chase.
Corperate Travel Agent, 05/1998 to 07/1999
 Direct Travel Inc. – New York, NY
  • Booking of domestic and international air, hotel and car rental reservations. Ticketing and arranging delivery of passenger documents and itineraries.
  • Clients included top executives in accounts such as Martha Stewart, Lladro and Harry Winston.
  • Arranging company events and conferences in various international and domestic cities.
  • Provided excellent customer service via multi-line phones,  email and in person.
  • Ensured client satisfaction while still utilizing individual company guidelines in reference to budget.
Senior Corperate Travel Agent, 11/1997 to 10/1999
 Cunard Cruise Lines – Miami, FL
  • Responsible for over seeing all Corporate travel for Cunard Cruise lines.
  • Managed 4 agents that handled the day to day needs of the Corporate Travel Dept.
Reservations Agent, 03/1990 to 11/1997
 BRITISH AIRWAYS
  • I this position I was responsible for all levels of booking and ticketing for this major UK carrier.
  • This position required the ability to be efficient while balance your own workload.
  • Daily responsibilities required retrieving of information and documents, data entry, managing diaries, booking travel, maintaining office equipment and answering phones.
  • Required accuracy in numbers as well as attention to detail and transcribing.
Education
Liberal Arts, 1987
 York College - New York
High School Diploma: Medical Science, Clara Barton High School For Health Professions - Brooklyn, NY
Certifications
  • CPR Certified
  • AED Certified
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Resume Overview

Companies Worked For:

  • Madison Group
  • Colgan Airlines
  • US Airways
  • Rise and Shine Daycare
  • Rosenbluth Travel
  • Direct Travel Inc.
  • Cunard Cruise Lines
  • BRITISH AIRWAYS

School Attended

  • York College
  • Clara Barton High School For Health Professions

Job Titles Held:

  • Senior Corporate Travel Agent
  • Flight Attendant
  • Ticketing/Gate Agent
  • Owner, Director
  • Corperate Travel Agent
  • Senior Corperate Travel Agent
  • Reservations Agent

Degrees

  • Liberal Arts , 1987
    High School Diploma : Medical Science ,

Where can I find a Madison Group Senior Corporate Travel Agent resume example in Bronx, New York ?

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