Supports the Department of Homeland Security's Immigration and Customs Enforcement by providing various types of documentation related services to the Chief Information Officer Information Technology division and INTEGRITYOne Partners. Heavily integrated into facilitating trainings to ICE employees using Microsoft SharePoint. In concert with content experts, develop, write and deliver end-user documentation, incorporating testers and developers feedback and best practices to enhance product usability.
Served as frontline manager overseeing the afterschool program for over 450 students. Ensured a high-quality experience in a safe environment for all students. Increased student achievement while simultaneously inspiring college students to pursue careers in education and service.
Managed the successful operation of the day to day business of the learning center in all aspects, ranging from recruitment of students and personnel to financial management. Demonstrated ability to perform analysis, implement corporate policies and apply business procedures in a fast-paced environment with a high volume of students who often required speedy issue resolution. Supported quality assurance efforts, assembled documentation for audits and ensured that documentation was compliant with organizational regulations.
Worked with students on a daily basis to build basic skills with reading fluency and comprehension skills within state law and administrative regulations of the school district.
Developed and coordinated National communication/media campaigns. Pitched news stories and wrote press releases for National media placements for the National Institute of Diabetes and Digestive Kidney.
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