· Web channel strategy & development
· Online governance strategies
· Insourced & outsourced technology models
· KPI metrics & scorecards
· Website redesigns
· Online & mobile banking
· Account servicing
· Bill payments
· eStatements & account history
· Deposit capture
Internet Channel Leader and Business Delivery Executive, responsible for strategy, direction and control of the bank's web and mobile delivery channels to ensure achievement of customer, operational and financial targets. Domain includes online sales funnel from public website into online applications, account origination, online & mobile banking design and capability development, and coordination with other key functions and business units across Nationwide Bank as well as the Nationwide enterprise.
Product Development Executive for Chase Online for Small Business, responsible for all new functional development for online banking including ideation, prioritization/business case, business requirements, and leadership to develop functional specifications, customer experience, testing and deployment.
Key member of team that founded and established the first digital customer channel for Chase, served as site manager for the original chase.com, managed an “internal agency” supporting business unit web initiatives, and led project teams to identify and leverage emerging internet capabilities.
Project manager and team leader for internal corporate functions.
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