Goal-oriented Executive Account Manager with 20 years' experience of demonstrated significant bottom-line accomplishments executed through interpersonal, technical, and analytical competency. Thrives on challenges and enjoys both learning and teaching. Extensive experience in relationship building, team development and ability to identify business needs for valuable solutions. Strengths include solid communication, problem solving skills and adapting to change.
Strong problem solving ability Employee relations specialist
Dedicated to process improvement
High customer service standards
Conflict resolution proficiency
Customer service management expertise
Strong problem solving ability
Proficient with Microsoft Office Suite
Proficient in customer account software
Accounts receivable professional
Fiscal budgeting knowledge
Accounting operations professional
Complex problem solving
Excellent managerial techniques
Expert in customer relations
Strong communication skills
Complex problem solving
Effective time management
07/2008 to Current
Senior Consultant/Account ManagerIntelliteach-Cash Management Solutions, Inc － Creve Coeur, MO
Renegotiated payment terms with customers.
Calculated figures such as discounts, percentage allocations and credits.
Verified details of transactions, including funds received and total account balances.
Balanced batch summary reports for verification and approval.
Rectified escalated accounts payable issues.
02/1989 to 03/2007
Account Service ManagerMAY COMPANY － St Louis, MO
Responsible for managing 30 to 120 day delinquent accounts for various retail business divisions.
Supervised staff of three supervisors and a minimum of 26 collections representatives.
Reported directly to Vice President of Credit and Collections.
Communicates with managers of Customer Service, Legal and Fraud departments, and various store management.
Recruit and hire staff, and provide training and staff development.
Created excitement with development of new contests to further motivate and surpass goals.
Leadership Mentor for new executives Organize staff schedules.
Prepare monthly and annual performance evaluations.
Monitor calls to ensure that quality standards were being met.
Handle monthly and quarterly forecasting.
Conduct audit procedures in accordance with divisional policies.
Ensure supervisors surpass training and monitoring goals each month for the year by setting up training tasks on a daily basis.
Surpassed goal for each of the past five years, and 9 of 10 months in 2005 in all levels of delinquency.
01/1987 to 01/1989
Collection RepresentativeFIRST CARD SERVICES － Uniondale, NY
Handled collections of 400 to 500 accounts monthly with balances of over $3000.
Surpassed goal consistently each year.
Ensured that 100% of all credit service disputes were resolved in 30 days.
Supported development of Consumer Credit Counseling Liaison for company.
Bachelor's Degree: Advertising and Marketing CommunicationsFashion Institute of Technology － New York, NYAdvertising and Marketing Communications