A highly motivated and experienced professional in the field of anti money laundering with a successful record of performing due diligence, lending project assistance and managing time-sensitive, complex case investigations. An adept leader possessing outstanding interpersonal, analytical, and organizational skills.
Anti-Money Laundering Investigations
Strong Data Analysis Skills
Advanced Knowledge of Financial Services
Strong Writing and Communications Skills
Excellent Research Skills
Proficiency in Microsoft Office Products
Developed Interpersonal Communication Skills
Senior Compliance Analyst, 02/2015 to Current Citigroup – New Castle, Delaware
Collects and evaluates financial account documents to determine unusual transactions and relationships.
Prepares case reports documenting the investigation findings.
Experienced in conducting complex and non-complex investigations.
Writes and files Suspicious Activity Reports.
Recommends relationship termination as needed.
Proficient in banking systems and external research tools utilized during investigations.
Provides peer coaching, training, and resource assistance.
Maintains high quality standards.
Lends support to case evaluations and approvals.
Gained knowledge of FIU GCB investigations processes by conducting case analyses for the Retail case management project.
Associate - Compliance Officer/Team Lead, 07/2014 to 02/2015 JP Morgan Chase – Newark, DE
Managed a team of Compliance Analysts responsible for conducting AML alert analysis.
Ongoing motivating and coaching of team to meet or exceed departmental goals.
Monitored and maintained team quality standards by reviewing alert dispositions prior to escalation to AML Investigations.
Conduct performance evaluations and regularly meeting with team members to discuss performance.
Provide coaching and feedback staff members to address performance gaps and to handle any corrective action occurrences, as needed.
Work to identify process improvement opportunities to enhance alert analysis operations.
Participated in departmental project teams.
Associate - Compliance Officer, 12/2013 to 07/2014 JPMorgan Chase – Newark, DE
Collect and document data, including alert, investigation, or Suspicious Activity Report history; Know Your Customer information; relevant account and transaction data; including any other required information to assist the investigation.
Review and analyze underlying data gathered to assess reasonable cause to escalate an alert to Investigations or to clear the alert.
Disposition and fully document all alerts, including supporting data, analysis and rationale for disposition, within the case management system in a timely manner.
Function as a key contributor and demonstrate knowledge of AML issues as well as broader functional knowledge.
Review of alert dispositions worked by Compliance Analysts to ensure quality of work and compliance with AML regulations.
Function as a member of the Inspect and Repair Process Improvement Team tasked with ensuring sound implementation of all Quality Control measures.
Focus on improving business efficiency by proposing streamlined approach to the Quality Control feedback process.
Assist in coaching new team members, and additional assignments in accordance with departmental need.
Senior Quality Assurance Associate, 11/2010 to 12/2013 Capital One Financial – Wilmington, DE
review monitors of associate account level operations related to organizational
processes to assess business
identify potential regulatory violations, and recommend process improvements.
Utilized strong analytical and organizational
skills in order to research, compile, and present data.
Reviewed and summarize monthly statistical
audits and reports to business partners and upper management as needed.
Managed multiple projects and reports with the initiative to assess
improvement and stability in production and
processes with the goal of minimizing loss of revenue and avoid regulatory
Served as subject matter expert regarding
quality assurance projects and processes.
Analyzed trends and recommend process
improvements to internal business partners.
Created training documents and conducted
training of onshore and offshore quality monitoring teams in the review
potential regulatory activities associated with CARD Act legislation.
Provided continual support of offshore quality
team with monthly follow up on progress of quality review processes.
Senior Client Services Associate - Lead Associate, 05/2005 to 11/2010 HSBC Card Services – New Castle, DE
Subject matter expert responsible for account and transactional reviews.
Responsible for providing timely and accurate responses to merchant corporate offices related to customer grievances.
Lead liaison responsible for managing day-to-day processes and operations of customer service functions for roll-out Debit MasterCard program.
Managed and administered comprehensive training for Debit MasterCard product servicing.
Partnered with cross-functional project teams in support of delivery and servicing of card products.
Bachelor of Science: Human Development and Family Processes, Attended 1998 - 2001 University of Delaware - Newark, DE
Coursework in Human Development and Sociology
Bachelor of Science: Business Administration, Current Goldey-Beacom College - Wilmington, Delaware
Coursework in Business Administration and Legal Studies