Information Technology Specialist Nine plus years of extensive hands on experience in network related field and administration. Bachelors in Network Security and Fraud Investigation/ Telecommunications. Proven motivator with Technical Support Engineers and colleagues.
Core strengths include: Information and Reporting Systems * Scientific Document/Media Support IT/Network Administrator Support * Video Conference Support Specializing in facilitating training sessions with colleagues to familiarize Tech Supports in subject areas such as complex routers, software, etc.
Technical Support Representative skilled at resolving complex customer service issues in a timely manner.Analytical [Job Title] adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.[Job Title] with [Number] years in technical and customer support roles. Effectively identifies problems using advanced troubleshooting skills.Technical support professional with extensive IT background. Enjoys troubleshooting to find solutions to technical issues.Enthusiastic [Job Title] seeking to benefit an IT Department with complex technical knowledge and strong leadership skills.
Exceeded monthly goals by successfully handling more than [number] calls per week.Reduced technical escalations to management by [number]% to only [number] per day.
Issued license codes to new and existing customers.Provided base level IT support to company personnel.Support customers with online billing and account issues.Trained new employees and explained protocols clearly and efficiently.Researched issues on various computer systems and databases to resolve complaints and answer inquiries.Referred difficult issues to upper management while maintaining positive rapport with customer.
Minor in [Name of Minor][Name] Academic Achievement Award
3Com, academic, Active Directory, approach, Architect, asset management, backup, Cisco, Cisco IOS, HARDWARE, computer hardware, Client, customer satisfaction, customer service, Customer Care, Client Support, Dell, directing, Edge, features, Firewalls, front office, functional, Help Desk, HTML Editors, Intel, Internet Connectivity, inventory, IP, Local Area Networks, laptop computers, Linux, litigation, MAC, Apple/Mac, Macintosh, Apple MAC, materials, Exchange, Microsoft Exchange, mail, MS-Office, Microsoft Office Suites, Windows 7, Windows, Windows Operating System, Windows XP, Migration, Network Security, Network, Networks, operating systems, Operating System, peripherals, personnel, cameras, policies, problem resolution, processes, CODING, PROGRAMMING, quality, Sales, servers, SQL, supervisor, system administration, technical support, user support, technical assistance, Telecommunications, training materials, troubleshoot, Troubleshooting, upgrades, Video, video conferencing, VPN
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