More than 19 years of experience working as an administrative professional with a highly rated track record in record keeping, general office support and program management and a working knowledge of legal and medical terminology, policies and procedures. Utilized advanced familiarity with Microsoft Word, Excel, Outlook, PowerPoint, Access and Publisher to create, edit and manage correspondence, reports, databases and presentations. Proficient in coordinating meetings and seminars; tracking expense reports and managing budget expenditures; maintaining calendars; coordinating travel arrangements, prioritizing schedules, managing appointments and rectifying conflicts; and scheduling teleconference and courier services. A strong communicator known for multitasking, organization, troubleshooting and handling confidential information.
Advanced MS Office Suite knowledge
Travel and event coordination
Strong interpersonal skills
Implemented and maintained a structured and systematic organizational system to expedite the department's daily activities and workload.
Researched and identified opportunities for long-term program and policy growth; participated in establishing program and policy enhancements; developed a follow-up system to ensure the department's ongoing effectiveness and efficiency.
Accustomed to meeting tight deadlines with an attention to detail and the flexibility needed to manage varying priorities; strong problem solver with excellent interpersonal skills who easily adapts to change; proven capable of working independently under general supervision and as a member of a team.
Analyzed and compiled data to compose routine correspondence, presentations and reports; utilized advanced familiarity with Microsoft Access and Excel to design databases and spreadsheets that streamlined the file maintenance and review processes and improved the quality of departmental reports.
Skilled at communicating facts and recommendations effectively in oral and written form; consistently sought out by colleagues to compose and edit various written assignments, including correspondence, reports and presentations.
Routinely utilized my 10 years in retail with a strong customer service background to establish and maintain strong relations when circumstances required frequent interaction with internal and external contacts.
09/1997 to 01/2008
Senior Certified Pharmacy TechnicianWalgreens － Chicago, IL
Approached by pharmacy manager in October 1999 about working as pharmacy technician based on demonstrated work ethic and customer service skills as a general cashier and photo specialist; promoted to senior pharmacy technician after being certified by the Pharmacy Technician Certification Board in November 2000.
Assisted health care professionals and patients by greeting them in person and on the phone; answered insurance questions and requests; referred complex and/or urgent inquiries or issues to pharmacist.
Utilized industry-specialized database to maintain patient records, process patient prescriptions, calculated appropriate quantities and prepare labels; organized medications for pharmacist to review and dispense medication.
Reviewed stock quantities and anticipated the need for medications and supplies to maintain adequate inventory levels; used specialized ordering system to place and expedite orders and verify receipt; removed outdated medications.
08/1996 to 10/2016
Department Assistant IIIB.P.O. Elks of the U.S.A － Chicago, IL
Screened incoming correspondence and telephone calls; drafted responses and answered questions when appropriate based on knowledge of established programs, policies and procedures; highlighted important issues and appropriately identified complex or urgent situations that required the department director's input; anticipated the department director's need for relevant data to provide an informed response and took the necessary steps to acquire it.
Researched and reviewed source materials to compose, prepare and distribute accurate reports, presentations and documents based on general directions; created and maintained departmental files and related databases.
Coordinated, maintained and reviewed approximately 200 open claims filed annually against the organization's insurance programs; acted as a liaison between program participants, third-party claims adjusters and program administrators to ensure claims were processed efficiently and according to established guidelines; followed up as needed to be sure issues were resolved in a timely manner.
Coordinated, maintained and reviewed approximately 50 legal cases filed annually against the organization's insurance programs; followed up with third-party claim adjusters and appointed defense attorneys to ensure department director and internal subcommittee members received concise and accurate file updates; assisted with composing legal correspondence, reports and documents specific to the organization's needs, including contracts, complaints, answers and affidavits.
Maintained direct communication with organization's 48 nationally appointed program representatives regarding their duties to establish local programs; managed annual budgets established to reimburse miscellaneous expenditures; created and maintained spreadsheet to ensure submitted expense reports were within allocated budget limits.
Coordinated and participated in departmental meetings and seminars; prepared, composed, assembled and distributed relevant materials; transcribed and distributed minutes.
Worked directly with third-party program administrators and claims adjusters to review the department's programs, discuss opportunities for program growth and ensure that program participants were made aware of any program changes; reviewed and revised program materials as needed; coordinated insurance policy renewals and reviewed incoming renewal invoices to determine accuracy before submitting them for payment.
Managed efforts to collect overdue funds from program participants; worked directly with program participants to establish manageable payment arrangements whenever possible; maintained database to document progress and distributed materials to ensure that designated individuals were kept up to date.
Managed, maintained and ordered the department's office and stationery supplies as needed; relied on to evaluate the need for new equipment or supplies that could improve the department's efficiency and thoroughly research and present supporting data.
03/1992 to 08/1996
Accounts Receivable Clerk
Tracked and processed accounts and incoming payments in compliance with organization's established policies and procedures; performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivable data.
Utilized strong data entry skills to efficiently enter account data with a high degree of accuracy and attention to detail; routinely asked to assist other departments with data entry duties.
Master of Business Administration: FinanceKaplan UniversityFinance
Bachelor of Science: Paralegal StudiesKaplan UniversityParalegal Studies
Certificate of Completion: Legal Secretary ProgramRobert Morris College － Chicago, IL