Senior Case Manager, 01/2007 to 01/2008 Arbor – Brooklyn, NY
Conducted thorough reviews and analysis of Arbor WeCARE operations including case files, records, and service delivery procedures, with specific attention to compliance with legal requirements, Arbor WeCARE Standard Operating Procedures and HRA guidelines.
Reported the outcomes of monitoring activities including opportunities for improvement and recommended corrective action plans.
Researched and wrote internal reports providing recommendations for QA management and the facilitation of changes to standard operating procedures, policies and training materials.
Performed gap analysis of quality and analyzed monthly trending reports of key quality indicators to ensure continuous quality improvement.
Responded to customer complaints, inquiries and audit requirements with appropriate sense of urgency and business criticality.
Assisted in the production of quarterly program reports to the funding agency (HRA).
Facilitated and coordinated staff training and focus groups.
As case manager provided vocational re.
Program Manager, 01/2002 to 01/2006 The Brooklyn Hospital Center – Brooklyn, NY
The Comprehensive Sickle Cell Disease Program Planned, coordinated and implemented activities to create best practices, and program development to benefit individuals diagnosed with sickle cell disease, their families and the at-risk community.
Managed a staff of health care professionals including genetic counselors, health educators and volunteers.
Developed strategies to connect patients and their families with community based services and created metrics to measure program outcomes and compliance.
Collaborated with government agencies, schools and community-based organizations to develop and coordinate culturally and linguistically appropriate material regarding health issues for patients and the at-risk community.
Organized and facilitated community based workshops, staff in-services, support groups and health fairs with a focus upon referring participants to available health care services.
Created and chaired twenty-four member organizations Sickle Cell Consorti.
Assistant Supervisor/Senior Social Worker, 01/2000 to 01/2002 Preventive Services Brookwood Childca – Brooklyn, NY
Facilitated ongoing support groups, focus groups and workshops.
Provided family, couple and individual counseling and long term case planning.
Founder and Director, 01/1999 to 01/2008 Collara Associates – Brooklyn, NY
Marketing consultant to small business owners and individuals that provide traditional medical services, alternative healing and therapeutic practices in targeted communities.
Site Manager/Social Worker, 01/1994 to 01/1999 Director Community Health and Education
Director of Community, 01/1994 The Brooklyn Hospital Center
developed strategies to promote the hospitals presence in the communities it served.
Collaborated with community- based organizations to create health education programs and liaison to government officials, schools and faith based agencies.
Championed and implemented managed care advocacy and education programs for hospital staff and community members.
Recruited and supervised twenty-five member staff and coordinated TBHC community advisory board activities.
Supervised the writing and distribution of newsletter "Community Health Connection".
As site manager, supervised and trained staff and volunteers at the Brooklyn Hospital Community Based Health and Education Center.
Planned, coordinated and implemented community- based health and education events.
Provided short-term case management, crisis intervention and referrals for community members.
Assistant Case Management Supervisor, 01/1984 to 01/1990 Child Development and Support Corporation – Brooklyn, NY
Coordinated treatment plans with service providers.
Provided long and short term case planning, crisis intervention and group facilitation.
Supervised case management assistants and volunteers.
BA: Social Work Medical Laboratory Technology, Lehman College New York City Community College - Bronx Brooklyn, NY
AWARDS AND RECOGNITION New York State Supreme Courts, Out Standing Public Service Award 98 Medger Evers College Community Service Award 2005 Honorable Mention Brooklyn Bridge Magazine, p.p. 86-88 June '98 AFFILIATIONS Angel Guardian Community Services: Community Advisory Board (1997-98) Beacon School Community Advisory Board (1995-99)
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Companies Worked For:
The Brooklyn Hospital Center
Preventive Services Brookwood Childca
Director Community Health and Education
Child Development and Support Corporation
Lehman College New York City Community College
Job Titles Held:
Senior Case Manager
Assistant Supervisor/Senior Social Worker
Founder and Director
Site Manager/Social Worker
Director of Community
Assistant Case Management Supervisor
BA : Social Work Medical Laboratory Technology ,
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