Experienced IT Professional committed to maintaining cutting edge technical skills and up-to-date industry knowledge while bringing over 22 years expertise in requirement gathering and analysis on multiple Business functional platforms/technologies. Collaborated Business Systems architect with practical knowledge of architectural, component and interface design techniques;tools and principles for supporting client best business practices while ensuring operational and reporting effectiveness of business units developmental designs.
Excellent problem-solving abilities
Excellent communication skills
Excellent diagnostic skills
Business artifacts documentation
Test case scenarios
Excellent listening skills
Critical and creative thinking
Business process improvement
Agile, CMMi methodologies
Strong verbal communication
Client assessment and analysis
Risk management processes and analysis
Risk mitigation techniques
Windows and Linux
Data privacy APPs
LOS Empower APP
Service Desk support
HP Mercury Quality Center
Microsoft Office Suite
Oracle database systems
Microsoft Active Directory
Cisco & Nortel Network Equipment
DS3 Backup Systems
PMO APP tools
Visual Homes PH application
Microsoft .Net Framework
Business process mapping
Methodologies and deployment
Systems Development Life Cycle (SDLC)
iSeries AS400 RDB(Rational Test Suites)
Senior Business Systems Analyst Cognizant Technologies - Dallas, TX10/2010 - Current
Analyzes and implements solutions for LPS-Empower application and Information Systems.
Works in a technical writer and business analyst capacity and performs business analyst and documentation duties according to company development life cycle and Agile methodologies project validation requirements.
Facilitate the documentation process and confers with internal customer representatives, vendors, business unit management, IT management, project managers and software analysts to establish technical specifications and to determine subject material to be developed for loan origination government compliance.
Provides process and/or alternative solutions and makes recommendations based on cost/benefit and operational impact criteria.
Performs workflow analysis and documents processes based on business development decisions.
Reviews test plans for regression and system execution Responsible for User acceptance test plan creation when required.
Analyze developments in and changes to workflow application syst.
BA Analyst ConsultantHBB Solutions - Town South Systems09/2008 - 06/2009
Ensure accurate and comprehensive documentation of systems, their respective hardware dependencies and dependents; as well as system/software dependencies and dependents.
Responsible for iidentifying major risks/issues of client business rules.
Business Analyst ConsultantNORTHROP GRUMMAN - METLIFE HOME LOANS - Irving, TX07/2008 - 09/2008
Responsible for conducting process discovery and analysis to facilitate successful migration of business client custom development for Active Directory migration divestiture project merger by facilitating necessary meetings and/or JAD sessions Assisted in the migration of the end clients secure global network through daily maintenance and tracking of financial analytical delivery trends and SLA compliance.
Provided functional expertise on numerous supported applications and reports.
Responsible for reviewing, analyzing and evaluating IT business systems and user needs, and recommending solutions including preparation of written documentation of business and system requirements, use cases and cost/benefit analysis.
Managed project plans in adherence to schedule to complete projects on time/budget and identified/communicated project risks to the project team and business leaders.
Responsible for UML system data flow charts for assigned projects Environment application platforms: C# components, Sequel S.
AT&T - Dallas, TX01/2008 - 06/2008
ITPMO/ Business Analysts IP Systems Assisting in telecom project review of BSS and OSS systems (CRM, Billing, Product Catalog and Fulfillment) documenting integration requirements for products and solutions while developing customer specific technology roadmaps.
Prepared, maintained, and monitored U-Verse project plans to identify, schedule, assign, and document project deliverables, milestones, and required tasks inclusive of UML system data flow charts of multiple assigned projects Responsible for weekly status reporting; conflict resolution and issues escalations ensuring adherence to change control management.
Served as project liaison responsible for daily interaction with back end offshore development support.
Created and maintained detailed design documents using CMMi methodology Reviewed, analyzed and evaluated IT business systems and user needs, and recommending solutions including preparation of written documentation of business and system requirements use cases and cost/benefit analysi.
Sr. SME/QA TesterAMERICAN HOME MORTGAGE - Irving, TX07/2007 - 12/2007
Participated in business requirement walkthroughs to gain solid understanding of the (Loan Servicing Account Mortgage) LSAMS system changes.
Worked closely with the business partners and business subject matter experts in the definition, testing, training, implementation, troubleshooting, impact analysis and support of functional requirements by facilitating JAD sessions with business client.
Sr. Production PMO Support ConsultantDALLAS COUNTY - Dallas, TX07/2006 - 12/2006
Directed the implementation of county stakeholders Adult Information System (AIS) application transition initiative of 3rd party vendor's business processes, policies and server storage relocation Completed six month project in three months time schedule to elicit county elections promises in a timely manner for political policy improvements.
Worked as liaison among stakeholders in order to elicit, analyze, communicate and validate application requirements changes.
Environment application platforms: Oracle financials, AIS (County Adult Information System) HIMS service desk.
Analyze and validated API testing of third party (ETF) web application database compatibility of cross-platform e-commerce web sites for the account/ data creation, test planning, and test execution of defect re-tests and daily status updates as needed on front/backend system application(s) according to AMDOCS methodologies Defined, developed and implemented quality assurance practices and procedures Created, reviewed and executed test plans and test cases Provide strong understanding of billing accounting finance concepts Daily application and production support of business process design, OSS technologies, QA, managing SLAs, accounting/finance/back-office applications and telcom front end e-commerce web design concepts.
Environmental platforms: Unix; Webtrax; Telegence On-lines, Premier, Phoenix , PDC, OPUS applications SQLPlus9.2; Test Director 8.0; Web online e-commerce payment processing; Oracle8 for windows NT; Microsoft .Net Framework 1.1, Rational Test Suites, e-commerce web.
Contract Consulting - HL Group International Inc05/1999 - 08/2005
PMO Project Coordinator
Business Analysis; QA Analysts; MCI/WorldCom: Experienced in working at a detailed design and implementation level for BSS / OSS system solution frameworks.
Managed business process definition and optimization with exposure to Voice over IP (VoIP) services and traditional wire-line or wireless services; Telcom billing accounting financials and Y2K quality assurance compliance ACS-BellSouth: Provided trend analysis reporting on carrier accounting financial rates and back office applications from initial billing analysis through production support.
Mortgage Banking: First Horizon Home Loans; First Tennessee Bank: Evaluated high level business specifications and user requirements to identify non-compliant 3 tier e-commerce point of sale service activity for sub-prime commercial loans using HP Test Director Repository and GUI test case scenarios.
POS: GameStop; Capital One Auto Finance: Gathered business requirements.
Serves as onsite IT customer stakeholder liaison performing daily evaluation and refinement interviews of agency needs assessments and technology requirements and word closely with to identify opportunities that can be improved through use of Information Technology process changes.
Provide internal support for large and complex RFQs and RFPs by providing customer driven business strategic modeling analysis in identifying cost estimation solutions.
Responsible for working directly with all facets of Information Technology including PMO and Business leadership staff to provide coordination services, metrics regarding project status in INNOTAS software tool for compliance and timelines.
Ensure client product deliverables are identified and met per project schedule.