Managed Triage Specialists (Front line for incoming communications to Customer Service, Custom Services, and Technical Information Systems).
Developed training program for new Services Project Manager positions to include Corporate overview, Software training, resource access, technical information, and day to day process training.
Created, implemented and provided training for Services Triage position with detailed guides, ongoing support, and retraining for problematic areas.
Facilitated Process improvement Teams for Deviations, Software usage, Contact management, Projects, and Team creation.
Leadership Development training
Quality Assurance Training
Genetics I and II
Real Estate Broker
Accredited Buyer Representative
Frank Tringale - Senior Business Process Specialist - The Jackson Lab (207) 288-
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