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Senior Business Operations Manager Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Management of commercial, retail, industrial and residential properties seeking an opportunity as part of the Executive team.

Highlights
  • Operations Management
  • Contract negotiation/review/drafting
  • Marketing and Lease Administration
  • Financial Analysis 
  • Budgeting and Forecasting
  • Decision-making strength
  • Strategic Planning
  • Project Management
Experience
03/2016 to Current Senior Business Operations Manager Amazon.Com, Inc. | Brisbane, CA,
  • Develop and manage annual operating budgets for ±3 million sf of commercial, retail and industrial buildings. Financial reporting and analysis.
  • Project Management -Manage and lead teams of engineers and construction managers to oversee tenant fit outs, R&M projects and building improvements, monitor and control project budgets for timely completion and on/under budget.
  • Management and leadership of daily operations and facility management and property staff.
  • Interface with clients, vendors, contractors, senior level management, brokers, attorneys and Landlord/owners.
10/2015 to 02/2016 Asset/Property Manager Hebrew Senior Life | Roslindale, MA,
  • Management of ±400,000 sf mix-use commercial office, retail and residential portfolio. Prepare annual budgets: capital and operating.
  • Project management, oversee daily building operations and facilities, procurement, contracts, marketing and lease administration.
  • Financial reporting and analysis, supervise office and maintenance. risk management and third party contracts. 
  • Interface with clients, vendors, contractors, senior level management, brokers, attorneys and Landlord/owners.
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05/2006 to 10/2015 Assistant Property Manager Hebrew Senior Life | Dedham, MA,
  • Management of 1.1 million sf of Class A commercial office buildings (campus park) including but not limited to building operations, risk management, maintenance and value enhancement.
  • Project Management of capital improvements and operating budget
  • Management of financial reporting and analysis, reforecasting
  • Procurement, negotiate and award contracts 
  • Supervise and lead office staff, training and development, and tenant event planning.
  • Enhanced client satisfaction, resolved issues/concerns and promote goodwill through day-to-day interaction. Interface with clients, vendors, contractors, senior level management, brokers, attorneys and Landlord/owners.
03/1997 to 11/2001 Assistant Property Manager Fox Realty Company | City, STATE,
  • Management of 482K sf of commercial office space.
  • Procurement, negotiate vendor contracts, tenant construction, project management, financial reporting and analysis, budgeting, reforecast, AP and AR, general ledger, monthly closing.
  • Office management, supervision, and tenant events planning 
  • Interface with clients, vendors, contractors, senior level management, brokers, attorneys and Landlord/owner.
Education
Expected in (BS) Bachelor of Science | Business and Administration - Accounting Drexel University, Philadelphia, PA GPA:

Expected in (AAS) Associates of Applied Science | Business and Administration - ACCOUNTING Community College of Philadelphia, Philadelphia, PA GPA:

Certifications and Licenses
  • PA - Real Estate Sales License
  • IFMA - Facilities Management Professional (FMP)
  • BOMA Real Property Administrator Candidate - (RPA)
Skills

Property, Facility Management, Project Management, Operations, Leadership, Accounting, Financial Reporting, Budgets, CAM Reconciliations, General Ledger, Audit, Procurement, Quickbooks, MRI, Microsoft Office, Work, Excel, Outlook, Power Point, Angus, DocuSign, Box, Yardi Voyager, Angus, Night Auditor, OnQ, Hospitality, Hotels, Customer Satisfaction, Guest Services, Lease Administration.

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Resume Strength

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Resume Overview

School Attended
  • Drexel University
  • Community College of Philadelphia
Job Titles Held:
  • Senior Business Operations Manager
  • Asset/Property Manager
  • Assistant Property Manager
  • Assistant Property Manager
Degrees
  • (BS) Bachelor of Science
  • (AAS) Associates of Applied Science