Communications CICS, LU 6.2, Communications Manager / 2, IBM MQ Series
Operating Systems AIX, Windows XP/NT, OS/2, MVS/XA/ESA, OS/390, VM/CMS
Database Middleware InfoPump Manager, MDI Gateway
Development Tools S-Designer 5.0, APS (Intersolv), PowerBuilder, Data Direct Explorer
Desktop MS Office, MS Project, Visio
Other SQL Plus, SQL Net, SQL Loader, PVCS, IBM Query Manager, VSAM, XPEDITER, File-Aid, MicroFocus WorkBench, CLIST, Unica Affinium Plan, HP Quality Center, HP ALM, SharePoint 2013, Lexis-Nexis Interaction
08/2016 to Current
Senior Business Analyst-BA Center of ExcellenceStarr Insurance Companies － Atlanta, GA
Analyze reinsurance enhancements and partner with software vendor to create statements of work.
01/2016 to 05/2016
Business Solutions Analyst LeadAmerisourceBergen Corporation － Atlanta, GA
Leadership of the AmerisourceBergen Enterprise IT Services Business Analysis Center of Excellence.
Interviewed 30 Business Analysts to define the current state and created functional requirements for the BA Center of Excellence SharePoint site to develop the BA community, documented best practices to add value to the enterprise by enabling Business Analysis excellence.
11/2011 to 01/2016
Senior Business AnalystERNST & YOUNG － Atlanta Secaucus, GA NJ
Global IT Services - Markets & Knowledge Portfolio
Management of functional requirements and use cases for EY enterprise products and solutions.
Managed functional requirements, use cases and test plans for a new Global Revenue Planning solution to be deployed for 5 service lines and multiple geographies across the globe.
Supported the Finance and Marketing product owners in America, 3 European Union countries and Japan.
Drove the elicitation and elaboration of business and functional requirements for a new global enterprise engagement service quality assessment and reporting platform.
Interviewed and validated business scenarios with global clients to design and implemented solutions with 100% accuracy that met aggressive project timelines.
Led the requirements gathering and solution design for enhancements to the Corporate Governance Research application which enabled accurate and timely market research by EY corporate governance.
Elicited and refined the requirements for the implementation of the Global CRM 2.5 project including various enhancements to add client, prospect, and engagement and opportunity data and revised workflows in the system to improve service EY provides to clients worldwide.
02/2011 to 10/2011
Business Analyst LeadALTERRA CAPITAL SERVICES USA Markel Corp － Windsor, CT
Enterprise Risk Management System.
Led the requirements gathering and management of system modifications for claims, finance and underwriting application enhancements for property & casualty insurance and reinsurance.
06/2007 to 11/2010
Lead Business Systems AnalystAIG CHARTIS INSURANCE － Jersey City, NJ
Management of all business and technical requirements for property/casualty reinsurance line of business.
Interfaced with business team in NY to ensure that business needs were successfully implemented and managed systems development projects for onshore and offshore teams.
Developed and managed business requirements and business rules for international treaty reinsurance reference data repository.
Improved business workflows to enable easy maintenance.
15+ projects were implemented with 100% on time success rate.
06/2005 to 05/2007
Senior Campaign Manager - Lead Business Analyst/Project ManagerMEDCO HEALTH SOLUTIONS, INC Express Scripts － Franklin Lakes, NJ
Medicare Part D Marketing
Management of a 5 person team including Business Analysts, Developers and QA Tester.
Led the marketing campaign systems development and functioned as the Program/Project Manager, Senior Business Analyst and Relationship Manager to deliver 15-20 data extracts for campaign implementation with a 100 % on time delivery record.
Selected to receive the Medco recognition award for successful launch of the Medicare product offering and the program.
This achievement was highlighted in a corporate marketing summary distributed to Medco's Chief Marketing Officer (CMO) and the executive leadership team.
Built the relationship with marketing business partners and led a project that resulted in a 118 % patient conversion rate and a 121 % successful conversion to Medco's mail order pharmacy.
07/2004 to 01/2005
Senior Business AnalystNAVISYS － Edison, New Jersey
05/2004 to 07/2004
Business Analyst ConsultantBristol-Myers Squibb － Plainsboro, NJ
11/2003 to 05/2004
Business Analyst ConsultantAIG － New York, NY
Education and Training
Master of Science: Information SystemsNew Jersey Institute of Technology － Newark, New JerseyInformation Systems 4.0
Bachelor of Science: Business Administration / Computer Information SystemsManhattan College － Riverdale, New YorkBusiness Administration / Computer Information Systems
CBAP (Certified Business Analysis Professional) Certification Candidate - IIBA -
*International Institute of Business Analysis (IIBA) - VP of Marketing NJ Chapter - 2012 to 2013
*Lean/Six Sigma Green Belt - Raritan Valley Community College -
*Project Management certificationRaritan Valley Community College
Associate: Information TechnologyInsurance Institute of America (IIA)Information Technology
Fellow, Life Management Institute (FLMI) - Life Office Management Association (LOMA) -
*Associate, Customer Service, Life Office Management Association (LOMA) -
Activities and Honors
Past VP of Marketing - International Institute of Business Analysis (IIBA)-NJ Chapter
*International Institute of Business Analysis (IIBA)
*FLMI Society of New York
*Project Management Institute (PMI)
*Software Process Improvement Network (SPIN)
*Data Management Association (DAMA)
*Association of Information Technology Professionals (AITP)
*Past Secretary, Association of Information Technology Professionals (AITP) Garden State Chapter
*Association of Business Process Management Professionals (ABPMP)
Management - Business Partner Management, Relationship Management, Project/Program Management, Team Leadership, Consensus Building, Management of Onshore & Offshore Development & QA Resources
Processes/Applications - Lean/Six Sigma, Process Design & Improvement, Insurance Enterprise Applications, Vendor Solution Integration, P & C Insurance and Reinsurance, Life Insurance, Medicare Part D, Pharmaceutical (Healthcare), Marketing Campaign Management, CRM
Technology - Data Modeling, Database Design, Use Cases/Requirements, Application Architecture, System Design, Data Warehousing, User Interface Design
AIX, APS, BA, Business Analyst, Business Analysis, C, CICS, CLIST, CMS, conversion, CRM 2.5, CRM, client, clients, Customer Service, Data Modeling, Databases, Database, Database Design, Data Warehousing, DB2/2, delivery, Essbase, XML, File-Aid, Finance, functional, Gateway, HP, HTML, Hyperion, IBM, Communications Manager, IBM MQ Series, Insurance, Explorer, Leadership, Team Leadership, Lexis-Nexis, market research, marketing, Marketing
Management, MicroFocus WorkBench, Mail, MS Office, MS Project, SharePoint, NT, Windows XP, Middleware, MVS/XA, Enterprise, Office Management, Operating Systems, Oracle, Oracle Developer/2000, PL/SQL, OS/2, OS/390, PowerBuilder, Processes, Process Design & Improvement, Marketing product, Program Management, Project Management, PVCS, Quality, QA, Relationship Management, reporting, requirements gathering, Research, Retail, Risk Management, RUP, Rational Unified Process, Six Sigma, SQL Net, SQL Plus, SQL, SQL Loader, Sybase SQL Server, System Design, systems development, Transact-SQL, underwriting, Unified Modeling Language (UML), User Interface Design, Visio, VM, VSAM, XPEDITER
AWARDS & RECOGNITION
*Ernst & Young - Received multiple Exceptional Performance Recognition Awards - 2011 to 2015
Senior Campaign Manager - Lead Business Analyst/Project Manager
Business Analyst Consultant
Master of Science : Information Systems Bachelor of Science : Business Administration / Computer Information Systems CBAP (Certified Business Analysis Professional) Certification Candidate - IIBA - *International Institute of Business Analysis (IIBA) - VP of Marketing NJ Chapter - 2012 to 2013
*Lean/Six Sigma Green Belt - Raritan Valley Community College - *Project Management certification Associate : Information Technology Fellow, Life Management Institute (FLMI) - Life Office Management Association (LOMA) - *Associate, Customer Service, Life Office Management Association (LOMA) -
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