Senior Business Analyst-BA Center of Excellence Resume Example
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SENIOR BUSINESS ANALYST-BA CENTER OF EXCELLENCE
Skills
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Experience
08/2016 to Current
Senior Business Analyst-BA Center of ExcellenceAmerisourcebergen Corporation - Corporate － Dayton , OH
- Analyze reinsurance enhancements and partner with software vendor to create statements of work.
01/2016 to 05/2016
Business Solutions Analyst LeadTigerspike － San Jose , CA
- Leadership of the AmerisourceBergen Enterprise IT Services Business Analysis Center of Excellence.
- Interviewed 30 Business Analysts to define the current state and created functional requirements for the BA Center of Excellence SharePoint site to develop the BA community, documented best practices to add value to the enterprise by enabling Business Analysis excellence.
11/2011 to 01/2016
Senior Business AnalystApex Systems － Hanover Park , IL
- Global IT Services - Markets & Knowledge Portfolio Management of functional requirements and use cases for EY enterprise products and solutions.
- Managed functional requirements, use cases and test plans for a new Global Revenue Planning solution to be deployed for 5 service lines and multiple geographies across the globe.
- Supported the Finance and Marketing product owners in America, 3 European Union countries and Japan.
- Drove the elicitation and elaboration of business and functional requirements for a new global enterprise engagement service quality assessment and reporting platform.
- Interviewed and validated business scenarios with global clients to design and implemented solutions with 100% accuracy that met aggressive project timelines.
- Led the requirements gathering and solution design for enhancements to the Corporate Governance Research application which enabled accurate and timely market research by EY corporate governance.
- Elicited and refined the requirements for the implementation of the Global CRM 2.5 project including various enhancements to add client, prospect, and engagement and opportunity data and revised workflows in the system to improve service EY provides to clients worldwide.
02/2011 to 10/2011
Business Analyst LeadAdp － Salem , NH
- Enterprise Risk Management System.
- Led the requirements gathering and management of system modifications for claims, finance and underwriting application enhancements for property & casualty insurance and reinsurance.
06/2007 to 11/2010
Lead Business Systems AnalystTigerspike － New York , NY
- Management of all business and technical requirements for property/casualty reinsurance line of business.
- Interfaced with business team in NY to ensure that business needs were successfully implemented and managed systems development projects for onshore and offshore teams.
- Developed and managed business requirements and business rules for international treaty reinsurance reference data repository.
- Improved business workflows to enable easy maintenance.
- 15+ projects were implemented with 100% on time success rate.
06/2005 to 05/2007
Senior Campaign Manager - Lead Business Analyst/Project ManagerHighmark Inc. － Leechburg , PA
- Medicare Part D Marketing Management of a 5 person team including Business Analysts, Developers and QA Tester.
- Led the marketing campaign systems development and functioned as the Program/Project Manager, Senior Business Analyst and Relationship Manager to deliver 15-20 data extracts for campaign implementation with a 100 % on time delivery record.
- Selected to receive the Medco recognition award for successful launch of the Medicare product offering and the program.
- This achievement was highlighted in a corporate marketing summary distributed to Medco's Chief Marketing Officer (CMO) and the executive leadership team.
- Built the relationship with marketing business partners and led a project that resulted in a 118 % patient conversion rate and a 121 % successful conversion to Medco's mail order pharmacy.
07/2004 to 01/2005
Senior Business AnalystHighmark Inc. － Sharpsburg , PA
05/2004 to 07/2004
Business Analyst ConsultantBristol-Myers Squibb － City , STATE
11/2003 to 05/2004
Business Analyst ConsultantAIG － City , STATE
Education and Training
Master of Science: Information SystemsNew Jersey Institute of Technology － City, StateInformation Systems 4.0
2007
Bachelor of Science: Business Administration / Computer Information SystemsManhattan College － City, StateBusiness Administration / Computer Information Systems
2006
CBAP (Certified Business Analysis Professional) Certification Candidate - IIBA -
2016
*International Institute of Business Analysis (IIBA) - VP of Marketing NJ Chapter - 2012 to 2013
*Lean/Six Sigma Green Belt - Raritan Valley Community College -
2008
*Project Management certificationRaritan Valley Community College
2007
Associate: Information TechnologyInsurance Institute of America (IIA)Information Technology
1993
Fellow, Life Management Institute (FLMI) - Life Office Management Association (LOMA) -
1993
*Associate, Customer Service, Life Office Management Association (LOMA) -
Activities and Honors
Past VP of Marketing - International Institute of Business Analysis (IIBA)-NJ Chapter
*International Institute of Business Analysis (IIBA)
*FLMI Society of New York
*Project Management Institute (PMI)
*Software Process Improvement Network (SPIN)
*Data Management Association (DAMA)
*Association of Information Technology Professionals (AITP)
*Past Secretary, Association of Information Technology Professionals (AITP) Garden State Chapter
*Association of Business Process Management Professionals (ABPMP)
Certifications
Management - Business Partner Management, Relationship Management, Project/Program Management, Team Leadership, Consensus Building, Management of Onshore & Offshore Development & QA Resources
Processes/Applications - Lean/Six Sigma, Process Design & Improvement, Insurance Enterprise Applications, Vendor Solution Integration, P & C Insurance and Reinsurance, Life Insurance, Medicare Part D, Pharmaceutical (Healthcare), Marketing Campaign Management, CRM
Technology - Data Modeling, Database Design, Use Cases/Requirements, Application Architecture, System Design, Data Warehousing, User Interface Design
Skills
AIX, APS, BA, Business Analyst, Business Analysis, C, CICS, CLIST, CMS, conversion, CRM 2.5, CRM, client, clients, Customer Service, Data Modeling, Databases, Database, Database Design, Data Warehousing, DB2/2, delivery, Essbase, XML, File-Aid, Finance, functional, Gateway, HP, HTML, Hyperion, IBM, Communications Manager, IBM MQ Series, Insurance, Explorer, Leadership, Team Leadership, Lexis-Nexis, market research, marketing, Marketing
Management, MicroFocus WorkBench, Mail, MS Office, MS Project, SharePoint, NT, Windows XP, Middleware, MVS/XA, Enterprise, Office Management, Operating Systems, Oracle, Oracle Developer/2000, PL/SQL, OS/2, OS/390, PowerBuilder, Processes, Process Design & Improvement, Marketing product, Program Management, Project Management, PVCS, Quality, QA, Relationship Management, reporting, requirements gathering, Research, Retail, Risk Management, RUP, Rational Unified Process, Six Sigma, SQL Net, SQL Plus, SQL, SQL Loader, Sybase SQL Server, System Design, systems development, Transact-SQL, underwriting, Unified Modeling Language (UML), User Interface Design, Visio, VM, VSAM, XPEDITER
Additional Information
- AWARDS & RECOGNITION *Ernst & Young - Received multiple Exceptional Performance Recognition Awards - 2011 to 2015
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Resume Overview
School Attended
- New Jersey Institute of Technology
- Manhattan College
- Raritan Valley Community College
- Insurance Institute of America (IIA)
Job Titles Held:
- Senior Business Analyst-BA Center of Excellence
- Business Solutions Analyst Lead
- Senior Business Analyst
- Business Analyst Lead
- Lead Business Systems Analyst
- Senior Campaign Manager - Lead Business Analyst/Project Manager
- Business Analyst Consultant
Degrees
- Master of Science : Information Systems
Bachelor of Science : Business Administration / Computer Information Systems
CBAP (Certified Business Analysis Professional) Certification Candidate - IIBA -
*International Institute of Business Analysis (IIBA) - VP of Marketing NJ Chapter - 2012 to 2013 *Lean/Six Sigma Green Belt - Raritan Valley Community College -
*Project Management certification
Associate : Information Technology
Fellow, Life Management Institute (FLMI) - Life Office Management Association (LOMA) -
*Associate, Customer Service, Life Office Management Association (LOMA) -
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