Business Analyst having 5.10 years of extensive experience in delivering projects by bridging gaps between business and technical teams
*Coordinated and managed a complex migration program (from mainframes to SOA) owning 20 out of 70 services for British Airways, spanning multiple years and involving teams across multiple geographies
*Excellent customer management skills having worked closely with business owners and expertise in handling multiple customers acting as SPOC (single point of contact) and Subject matter expert (SME)
*Certified Scrum Master with Professional Scrum Master I (PSM I) certification in Agile process
*Experience in Business Process Re-engineering (BPR)-Business Requirements Documents (BRD), Use-Case Specifications and Functional Requirement Documents (FRD), System Requirement Specification (SRS) and Gap Analysis (As-Is and To-Be)
Requirement gathering & Analysis, Business Rules, Data Flow Diagrams, Flowcharts, Business Process Flow Modelling & Improvement, JIRA, Gap Analysis, Documentation, Use Cases & User stories
Process: Agile (Scrum), Waterfall, User Acceptance Testing (UAT), SDLC (Software Development Life Cycle), JAD, Workshops
Tools: HP Quality Center (QC), Visio (Wireframes, UML, UI prototyping), SOAPUI
01/2016 to 08/2016
Senior Business AnalystScrum Master － Bangalore, India
Amadeus is a global computer reservation system (GDS), a pioneer in Travel technology, that helps travel agencies and the airlines to connect with each other.
Sabre and Travelport being the competitors, the organization has led its path from mainframes to unix to the latest docker solutions helping airlines to cater the business needs with technology.
The customers involves Airlines (Singapore, Southwest), Online/Ecommerce (Expedia), Travel Management company (TMC) and Travel agencies.
Act as a liaison to gather, analyze and document business and functional requirements from stakeholders.
Captured business requirements via interviews and JAD sessions to create functional specification documents (FRD) from business requirement specifications (BRS) acting as a SPOC (Single Point of Contact) for 7 customers.
Implemented Agile delivery methodologies to collaborate with teams across the globe on solution design and delivery using Team Foundation Server (TFS).
Supported testing activities by validating test plans, verifying the test results.
Gained Subject Matter Expertise (SME) and performed root cause analysis by understanding the Customer Relationship Management (CRM ) data.
Coordinated issue resolution with cross-functional teams.
Provides timely and thorough communication regarding issue status/resolution with end-users and team.
Streamlined internal training by consolidating documents (Wiki, SharePoint) and finding documentation gaps reducing project completion times by 20%.
Packaged documentation as training service generating additional revenue.
Performed Project management activities like defining scope, scheduling budget and ensure smooth delivery of quality product by tracking and monitoring the defect progress in HP Quality Center.
Formulated weekly/ daily status reports, dashboards using SQL and tableau to keep the customers informed about the project execution status involving risks / mitigation plans and dependencies.
Examined various factors that impacted integration timeline from historical data and created a tool which predicted provided estimations, reducing subsequent estimation efforts by 30%.
10/2010 to 01/2016
Tata consultancy services is an Indian MNC providing IT services and consulting to a wide customers.
British Airways is one of the largest client implementing their major platform migration program, using Service Oriented Architecture pattern.
The program had 13 streams involving 600 people from different geographies.
Gathered business requirement analyzing functional and non functional requirements and represent in the form of Requirement documents, Requirement Traceability Matrix (RTM).
Researched 2 third-party/ vendor systems and identified gaps to make "Build vs.
Buy" decisions for 7 services.
Modeled as-is and to-be business process models for over 20 applications.
Defined key performance indicators (KPI), metrics and included them as a part of requirements, enabling customers to evaluate success or failure.
Created activity and sequence diagrams using MS Visio for systems in Service Oriented Architecture.
Translated high level business requirements to functional and technical specifications, product backlog grooming and user stories prioritization.
Prioritized user stories interacting with Product Owners (PO) and tracked the status, team velocity in Jira.
Liaised and coordinated between business teams and IT teams (over 10 teams) on a weekly basis to identify key deliverables, prioritize task in product roadmap in JIRA (Agile Tool), resolve issues and bridge gaps.
Collaborated with cross- functional teams to ensure effective cross-project communication and smooth delivery of over 20 projects.
Assisted testing teams in developing test plans, Coordinated UAT and verified test results to ensure the objectives of the project is met.
Assisted Project Managers in resource planning for sprint delivery in Microsoft Project (MS Project).
Coordinated the Sprint events and coached team on Agile best practices.
Mentored and trained 3 resources on system analysis and status reporting.
IT ConsultantTata Consultancy Services, Chennai & London
Education and Training
Bachelor of engineering: electronics and InstrumentationVelammal Engineering Collegeelectronics and Instrumentation
BSUniversity rank holder (11th of 1595 candidates)