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Senior Business Analyst Resume Example

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SENIOR BUSINESS ANALYST
Qualifications
  • Management Tools
  • MS Visio, Word, Excel, PowerPoint, Sharepoint, Documentum
  • Requirement and Rule Management Tools
  • Rational Requisite Pro, Rational Rose, CGI Ratabase, Rational DOORS, RuleXpress, Rational Team Concert (RTC)
  • Pricing Tools
  • Rate Assessor
  • Operating System
  • Windows 9x/ NT /2000/XP/Vista, MS-Dos, IBM Z/OS C, C++, VB, Java
  • Databases
  • IBM DB2, MS-Access, SQL on Oracle9i and SQL Server
  • Report Writer
  • CA EasyTrieve Plus, SQL reports on DB2
  • Web Technologies
  • HTML, XML and Java Script
  • Modeling Languages
  • UML
  • Standards and Methodologies
  • Agile, Scrum, Joint Application Development (JAD)
Experience
April 2013
to
August 2015
TATA Consultancy Services LtdSenior Business Analyst
  • About 9 Years of experience in the IT industry.
  • About 8.5 Years of Experience in the Property and Casualty Insurance domain.
  • Achieved the most reputed P&C designation CPCU- Chartered Property Casualty Underwriter.
  • Received the Premier designations such as Certificate in General Insurance - INS, Associate in Personal Insurance - API and Associate in Insurance Services - AIS from AICPCU in property-casualty insurance and risk management.
  • Working for an esteemed Fortune 500 Insurance Company USAA (United Services Automobile Association).
  • Has been working as a Senior Business Analyst for a Large Financial Services Company on different projects across various Lines of business (Auto, Property , Valuable Personal Property, Renters and Umbrella Insurance) in the Property and Casualty Insurance Industry.
  • Exposure to Commercial lines of business - Commercial Auto, Commercial Property, Commercial General Liability An aspiring Insurance Business consultant, highly skilled in Understanding and Optimizing the Business Processes, Requirements Elicitation, Communication and facilitation, Documenting and analyzing user requirements, Process and workflow modeling, Solution assessment and validation, QA Support and handling Change Requests.
  • Highly experienced working in Agile projects; ensured business needs are articulated as clear, detailed stories.
  • Consistently demonstrated ability to break down requirements into epics, themes, features and manageable user stories with acceptance criteria Comprehensive Experience on Gathering Business Requirements using Business Requirement Document, Use Case Document, Functional Specification Document, Capability Matrix, Bus Matrix, Traceability Matrix, Estimation Documents and other user manuals.
  • Extensive working knowledge of all phases of SDLC-software development lifecycle management and implementation.
  • Exposure to ACORD Property and Casualty Standards and ISO (Insurance Services Office) tools and conventions.
  • Sound knowledge on Microsoft Office Products and automation of repetitive tasks using VBA Macros.
  • First hand experience on database queries using SQL on Oracle, SQL Server Managed and mentored a team of 20 business analysts across P&C domain and successfully executed offshore-onsite model for business team.
  • Planned and executed trainings on P&C insurance domain for different associate groups Participated in consulting study for Agency Management Transformation for one of the top 10 P&C insurer based out of California.
October 2011
to
March 2013
TATA Consultancy Services Ltd Umbrella Policy Administration SystemSystem Analyst
  • A new Umbrella Policy Administration System was set up to issue/quote new Umbrella insurance Policies to provide higher liability coverage limits for members.
  • The new system was integrated with the existing Auto and Property insurance systems to gather liability related risk exposure information.
  • The system allowed members to access and modify their policies on .COM.
  • Responsibilities: Part of the Business Analyst team for gathering user requirements and developing the Business Requirement and Functional Specification document's for the various Proposal System Projects.
  • Solution Assessment and Validation to ensure that there are no gaps in the Requirement Elicitation process.
  • Direct Knowledge transition from clients on the various Proposal applications Responsible for coordinating with the offshore Technical team, QA and Business Partners.
  • Provided Business Solutions that have optimized and reduced daily monitoring jobs.
  • Environment: IBM Z OS/2, IMS, CICS, DB2, Rational Rose, CGI Ratabase, C++, Java Servlets and Websphere.
August 2010
to
September 2011
TATA Consultancy Services LtdBusiness Analyst
  • Competitive Analysis is about researching and analyzing the competitor's pricing actions over a period of time for a line of business to facilitate better pricing decisions.
  • This project involves looking at the rating mechanisms of top P&C insurance companies and deriving the competitive position of the client.
  • Responsibilities: Tracking and analyzing the competitive forces affecting the industry Analyzing the Auto & Property Insurance rates, factors , discounts and Surcharges using real time data to rate risks.
  • Competitor Premium Validation and premium analysis for competitor and business partner premiums.
  • Premium Analysis using tools like Mappro and Insurquote Generate competitive metrics for actuaries use during rate review process.
July 2009
to
July 2010
TATA Consultancy Services LtdInsurance Actuary
September 2008
to
June 2009
TATA Consultancy Services LtdBusiness Analyst
  • The objective of Actuary pricing department is to do periodic rate reviews to set appropriate price for the insurance products thereby ensuring the financial security of the insurance product consumers.
  • The client had huge chunk of actuarial data and were looking for standardized processes and tools to make the actuarial analysis faster and efficient.
  • New pricing tools were built which made the rate change process easier and error free.
  • Responsibilities Proposed and filed auto insurance rate changes for the customer to achieve 90 % wins against competitors in the military and metro areas for the given state.
  • Implemented Rate Assessor (Emblem Pricing tool) set up with the new rating structure for fifty states (USA) to improve the efficiency and accuracy of the auto insurance pricing process by over 50%.
  • Proposed and implemented seven low risk applications to enhance data analysis eliminate scope for errors and reduce processing time by 80%.
  • Proposed an offshore-onsite model to the client and built a team of 3 at the offshore site, thus bringing a savings of 75% per person/annum to the client and a profit of 80% per person/annum to TCS.
Simplified Property InsuranceBusiness Analyst
  • The new HO-2008 program implemented a new Homeowners and Renters rating solution which offered a sophisticated product with advanced risk acceptability and extended discounts.
  • Geo Coding was implemented to underwrite Territory specific risks.
  • The Product was simplified with core coverages and a Standalone Fire Product.
  • Responsibilities Cover the High Level Scope of the enhancements and Understanding the Business Processes Collect requirements from the Business Partners through discussions and plan for enhancement releases Suggest changes in requirements that would add more value to the effort.
  • Document and analyze the user requirements through Functional Specification Document.
  • Regular interaction with the Technical Team to transfer the knowledge of the user expectations.
  • Single point of contact with Business Partners for any discussion.
  • Environment: IBM Z OS/2, IMS, CICS, DB2, DOORS, SQL, CGI Ratabase, C++, Java Servlets and Websphere.
December 2007
to
August 2008
TATA Consultancy Services Ltd Claims Workflow ManagementBusiness Systems Analyst
  • Claims Work Flow Management Project has been initiated to aim at complete re-engineering of the workflow in Claims.
  • Current application is in Visual Basic.
  • Particularly it aims at automating assignment and replacing the existing Diary System.
  • The new system would support all the business processes that the current system supports & any new identified innovations.
  • As part of Work Flow Management a user friendly web based tool is built for claim handlers to manage Claims work assigned to them.
  • Responsibilities: Analysis and Design of the Business and UI components of the Application.
  • Identified user interface requirements Carried out of construction activities to meet out clients expected quality.
  • Involved in the development of test cases for the testing phase.
  • Coordinated with developers and onsite team.
  • Suggested many process improvement ideas in building the new system.
October 2006
to
November 2007
TATA Consultancy Services Ltd
  • Improved Auto Pricing Role: Offshore Technical Team Member A Leading North American Insurer that has been serving present and former members of the U.S.
  • military and their families since 1922 and has become one of America's leading insurance and financial services companies.
  • This customer, well known for its exceptional customer service, offers its 4.7 million members and associate members a wide range of insurance, banking and investment products and services designed to help them meet their financial security needs.
  • The client wanted to revamp its existing Automobile Insurance Policy Administration system with a new underwriting system which classifies risks based on key enterprise parameters and accurately rates policies based on the risks posed.
  • Responsibilities Single Point of Contact for these Applications from Offshore.
  • Implemented a new Rating Engine which uses a competitive rate structure with all the Auto Insurance Rating rules completely externalized.
  • Analyzed the existing system and created the low level design document and user manuals for each of the applications which included the interfaces, the business process flow and the components involved.
  • Documented the requirements on the DOORS (Dynamic Object Oriented requirements system).
  • Involved in Design and Development phases for the major enhancements.
  • Provided new value additions as part of the enhancements by replacing the existing business logic with efficient logic in areas of improvement.
  • Suggested many process improvements and automations during Project execution Environment: IBM Z OS/2, IMS, CICS, DB2, DOORS, SQL, CA Easytrieve,CGI Ratabase, C++, Java Servlets and Websphere.
Education
May 2006
Anna UniversityChennaiBachelor of Engineering: Mechanical EngineeringMechanical Engineering Secured 71%)
Languages
Fluent in English, Tamil and Hindi.
Skills
Premier, Agile, aims, API, Application Development, approach, Agency, automation, Automobiles, banking, Business Analyst, Business consultant, Business Processes, business process, Business Solutions, C, C++, CGI, CICS, clarify, COM, competitive, Competitive Analysis, CA, concise, consulting, client, clients, customer service, data analysis, Databases, database, Documentum, DOORS, EasyTrieve Plus, Easytrieve, Fluent in English, XML, features, Financial, Functional, Hindi, HTML, IBM, DB2, IMS, Insurance, ISO, Java, Java Servlets, Java Script, logic, Macros, meetings, access, MS-Access, Excel, Office, Microsoft Office Products, PowerPoint, Sharepoint, Windows 9, 2000, NT, Word, Modeling, MS-Dos, enterprise, Object Oriented, OOAD, OS, Operating System, Oracle9, Oracle, OS/2, Policies, Pricing, processes, process improvement, profit, Coding, Proposal, quality, quality assurance, QA, Rational Rose, real time, re-engineering, Report Writer, Requirement, researching, risk management, Scrum, SDLC, software development, Sound, Specification, SQL, SQL Server, stories, user manuals, Underwriter, underwriting, UML, user interface, Validation, Visio, vision, Vista, Visual Basic, VBA, VB, web pages, Websphere, workflow
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Resume Overview

Companies Worked For:

  • TATA Consultancy Services Ltd
  • TATA Consultancy Services Ltd Umbrella Policy Administration System
  • Simplified Property Insurance
  • TATA Consultancy Services Ltd Claims Workflow Management

School Attended

  • Anna University

Job Titles Held:

  • Senior Business Analyst
  • System Analyst
  • Business Analyst
  • Insurance Actuary
  • Business Systems Analyst

Degrees

  • Bachelor of Engineering : Mechanical Engineering

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