Livecareer-Resume
Jessica Claire
, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Results-driven Management Consultant adept at helping organizations improve operational efficiency, and team productivity. Hands-on collaborator with exceptional organizational, critical thinking, and communication skills. Possessing 6 years of related Program Management, Consulting, and Technology Sector Experience.
Skills
  • Microsoft Suite Proficient (SharePoint, Teams, Power Platform, Excel, Word)
  • Data analysis - Tableau Desktop
  • Employee Engagement
  • Project Management
  • Change Management
  • Best Practice Development
  • Training and Facilitation
  • Program Management
  • Administrative, Microsoft Suite
  • Streamline, Word
  • Agile, Migration
  • Analyst, Organizational
  • Asset Management, Problem resolution
  • Agency, Process improvement
  • Business strategy, Processes
  • Change Management, Program Management
  • Coach, Project Management
  • Consulting, Quality assurance
  • Content, Research
  • Clients, Strategy
  • Client, Strategic
  • Excellent customer service, Swift
  • Data analysis, Troubleshooting
  • Database, Website
  • DC
  • Event Management
  • Front Office
  • Functional
  • Government
  • UX
  • Information technology
  • Inventory
  • Knowledge Management
  • Leadership
  • Director
  • Management consulting
  • Marketing
  • Meetings
  • Access
  • Excel
Work History
12/2020 to Current
Senior Associate Management Consultant Ecs Federal Fairfax, VA,
  • Provide management consulting services to federal government agency clients in the areas of knowledge management, business strategy, program management, process improvement, and task management.
  • U.S.
  • Custom and Border Protection (CBP) Asset and Administrative Management Division (AAMD) Front Office Support.
  • Directly supports the AAMD Director with program management, change management, knowledge management, and data analytics to improve processes throughout the division.
  • Collaborates with 10 senior executive clients and over 200 users to provide process improvement support through continuous strategic communications, training, and resource development.
  • Reviews, creates, and manages communications for the 6 Program Management Offices within AAMD and analyzes areas for improvement.
  • Ensures that communications requests are responded to accurately and timely.
  • Creates resources to respond to challenge areas and maximize performance at AAMD.
  • Maintains SharePoint Site to provide a centralized location for AAMD staff to access tools and resources that deliver functional, technical, and administrative supports.
  • Gathers and assesses performance metrics data to inform a dynamic Tableau dashboard to reveal process inefficiencies and increase overall program efficiency.
  • Provides regular status updates on metrics to leadership on the performance data and facilitate discussions to improve insights and proactively begin the necessary actions to improve.
10/2018 to 12/2020
Associate Management Consultant Fellowship Technologies Tampa, FL,
  • Supported the Resource Operations Center (ROC) as Knowledge Management Officer (KMO), AAMD’s SharePoint Subject Matter Expert.
  • Led initiatives in Knowledge Management to include maintaining a schedule for regular content updates to AAMD SharePoint Sites Duties included lead for initiatives in knowledge management, data analytics, data visualization, and process improvement.
  • Facilitated monthly Knowledge Management Meetings with AAMD to provide updates on SharePoint initiatives and facilitate SharePoint Training.
  • Performed quality assurance assessments of AAMD's customer-facing SharePoint Sites to ensure up-to-date and useful content was presented to customers.
  • Tracked SharePoint engagement via a Tableau data analytics dashboard.
  • Drove the transition to efficient virtual work processes through the development and facilitation of Microsoft Teams resources and training sessions.
05/2012 to 06/2020
Head of Social Media Marketing and Assistant Coach Cirrus Aircraft Scottsdale, AZ,
  • Stingers Lacrosse is a youth girl’s lacrosse league with spring, summer camps, and fall Leagues.
  • Led social media marketing to include Twitter, Instagram, and Facebook to advertise Stingers Lacrosse.
  • Developed and executed of youth development skills plan to coach and manage camp clinic and activities.
07/2017 to 09/2018
Client Success Consultant CVENT City, STATE,
  • Served as a strategic analyst and primary point of contact for 60+ customers using the Cvent Event Management software.
  • Managed and supported Cvent customer accounts by providing personalized product training, assisting in software implementation, and conducting best practice reviews to streamline processes and increase return on events.
  • Demonstrated detailed product knowledge by swift troubleshooting and problem resolution.
  • Collaborated across Cvent departments to ensure the best customer experience.
10/2016 to 01/2017
Student Consultant American University City, ,
  • Partnered with small businesses in the DC area to consult business needs including: pitch presentation tools, client interface solutions, re-focusing and streamlining business products and brand.
05/2016 to 12/2016
Information Technology Intern Federal Judicial Center City, ,
  • Responsible for research and implementation of new system inventory and information technology support database.
  • Member of team tasked to migrate the Federal Judicial Center website to a modern interface.
  • This included working collaboratively across teams at the FJC, UX Testing, and exposure to Agile development and Scrum meetings.
05/2015 to 08/2015
Mobile Communications Intern , ,
to
Sergeant at Arms City, ,
  • Member of project team assigned to migrate over 4500 legacy Senate BlackBerrys to the latest supported smartphone.
  • Gained experience using Asset Management, tracking, and distribution of devices.
  • Directly supported various Senate offices and their teams and provided excellent customer service to ensure the best migration experience.
Education
Expected in 05/2017
Bachelor of Business Administration: Information Systems and Management
American University - Washington, DC
GPA:
GPA: 3.65
Expected in
Management and Organizational Behavior, Business Policy and Strategy, Consulting and Project Management, Data Analytics, and Leading High Performance.:
- ,
GPA:
Work History
12/2020 to Current
Senior Associate Management Consultant
Eagle Hill Consulting Arlington, VA
  • Provide management consulting services to federal government agency clients in the areas of knowledge management, business strategy, program management, process improvement, and task management.
  • U.S.
  • Custom and Border Protection (CBP) Asset and Administrative Management Division (AAMD) Front Office Support.
  • Directly supports the AAMD Director with program management, change management, knowledge management, and data analytics to improve processes throughout the division.
  • Collaborates with 10 senior executive clients and over 200 users to provide process improvement support through continuous strategic communications, training, and resource development.
  • Reviews, creates, and manages communications for the 6 Program Management Offices within AAMD and analyzes areas for improvement.
  • Ensures that communications requests are responded to accurately and timely.
  • Creates resources to respond to challenge areas and maximize performance at AAMD.
  • Maintains SharePoint Site to provide a centralized location for AAMD staff to access tools and resources that deliver functional, technical, and administrative supports.
  • Gathers and assesses performance metrics data to inform a dynamic Tableau dashboard to reveal process inefficiencies and increase overall program efficiency.
  • Provides regular status updates on metrics to leadership on the performance data and facilitate discussions to improve insights and proactively begin the necessary actions to improve.
10/2018 to 12/2020
Associate Management Consultant
Eagle Hill Consulting Arlington, VA
  • Supported the Resource Operations Center (ROC) as Knowledge Management Officer (KMO), AAMD’s SharePoint Subject Matter Expert.
  • Led initiatives in Knowledge Management to include maintaining a schedule for regular content updates to AAMD SharePoint Sites Duties included lead for initiatives in knowledge management, data analytics, data visualization, and process improvement.
  • Facilitated monthly Knowledge Management Meetings with AAMD to provide updates on SharePoint initiatives and facilitate SharePoint Training.
  • Performed quality assurance assessments of AAMD's customer-facing SharePoint Sites to ensure up-to-date and useful content was presented to customers.
  • Tracked SharePoint engagement via a Tableau data analytics dashboard.
  • Drove the transition to efficient virtual work processes through the development and facilitation of Microsoft Teams resources and training sessions.
07/2017 to 09/2018
Client Success Consultant
CVENT Tysons Corner, VA
  • Served as a strategic analyst and primary point of contact for 60+ customers using the Cvent Event Management software.
  • Managed and supported Cvent customer accounts by providing personalized product training, assisting in software implementation, and conducting best practice reviews to streamline processes and increase return on events.
  • Demonstrated detailed product knowledge by swift troubleshooting and problem resolution.
  • Collaborated across Cvent departments to ensure the best customer experience.
05/2012 to 06/2020
Head of Social Media Marketing and Assistant Coach
Stingers Lacrosse Damascus, MD
  • Stingers Lacrosse is a youth girl’s lacrosse league with spring, summer camps, and fall Leagues.
  • Led social media marketing to include Twitter, Instagram, and Facebook to advertise Stingers Lacrosse.
  • Developed and executed of youth development skills plan to coach and manage camp clinic and activities.
10/2016 to 01/2017
Student Consultant
American University Washington, DC,
  • Partnered with small businesses in the DC area to consult business needs including: pitch presentation tools, client interface solutions, re-focusing and streamlining business products and brand.
05/2016 to 12/2016
Information Technology Intern
Federal Judicial Center Washington , DC,
  • Responsible for research and implementation of new system inventory and information technology support database.
  • Member of team tasked to migrate the Federal Judicial Center website to a modern interface.
  • This included working collaboratively across teams at the FJC, UX Testing, and exposure to Agile development and Scrum meetings.
05/2015 to 08/2015
Mobile Communications Intern
,
to
Sergeant at Arms
Washington, DC,
  • Member of project team assigned to migrate over 4500 legacy Senate BlackBerrys to the latest supported smartphone.
  • Gained experience using Asset Management, tracking, and distribution of devices.
  • Directly supported various Senate offices and their teams and provided excellent customer service to ensure the best migration experience.
Interests
  • Activities , NCAA Division I Women’s Lacrosse Team: American University, Washington, DC 08/2013 to 05/2017
  • Awarded Patriot League Honor Roll (2013-2017).
  • Selected on Intercollegiate Women's Lacrosse Association Honor Squad (2017).
Skills
  • Microsoft Suite Proficient (SharePoint, Teams, Power Platform, Excel, Word)
  • Data analysis - Tableau Desktop
  • Employee Engagement
  • Project Management
  • Change Management
  • Best Practice Development
  • Training and Facilitation
  • Program Management,
  • Administrative, streamline, Agile, analyst, Asset Management, agency, business strategy, Change Management, coach, Consulting, content, clients, client, excellent customer service, Data analysis, database, DC, Event Management, Front Office, functional, government, UX, information technology, inventory, Knowledge Management, leadership, Director, management consulting, marketing, Meetings, access, Excel, Microsoft Suite, Word, migration, Organizational, problem resolution, process improvement, processes, Program Management, Project Management, quality assurance, research, Strategy, strategic, swift, troubleshooting, website
  • By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

    Disclaimer

    Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

    How this resume score
    could be improved?

    Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

    76Average

    resume Strength

    • Formatting
    • Personalization
    • Strong Summary
    • Target Job

    Resume Overview

    School Attended

    • American University

    Job Titles Held:

    • Senior Associate Management Consultant
    • Associate Management Consultant
    • Client Success Consultant
    • Head of Social Media Marketing and Assistant Coach
    • Student Consultant
    • Information Technology Intern
    • Mobile Communications Intern
    • Sergeant at Arms

    Degrees

    • Bachelor of Business Administration
    • Management and Organizational Behavior, Business Policy and Strategy, Consulting and Project Management, Data Analytics, and Leading High Performance.

    By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

    *As seen in: