Senior Call Center Representative with expertise lproviding exceptionacustomer support in high call volume environments. Dedicated fraud analyst who provides excellent listening and problem solving.
Adheres to customer service procedures
Attentive to details
Fraud Analyst: Worked with Real Time fraud managment system for both Debit and Credit platforms for over 3500 financial institutions nationwide.Made outbound or took inbound customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.Average case load per day 140+.
Maintained a positve prescence while encouraging and training others. Addressed and resolved customer inquiries empathetically and professionally.
Met or exceeded service and quality standards every review period.Promoted to Senior Associate October 2012.Transfered to Phoenix office November2012.
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