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Senior Application Support Analyst Resume Example

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SENIOR APPLICATION SUPPORT ANALYST
Skills
Classic ASP, VBScript, Visual Basic, VB.net, ASP.net, C#, JavaScript, HTML5, SQL MSOffice, Adobe Photoshop, PowerPoint, Flash, Dreamweaver, SQL Server, Oracle, Visual Studio, SharePoint, Kiln, SAP, Workday, Remedy, Service Now, UC4
Experience
07/2015 to 08/2016
Senior Application Support AnalystCompany Name － City, State
  • Lead Technical Support of Shared Services for large national insurance company Second and third level support for applications relating to accounting, workers compensation insurance and auto insurance Daily troubleshooting of various data integration systems Work load delegation of in house and off shore staff Vendor maintenance for various systems including SAP Hosted Servers Staff training on various systems.
01/2014 to 05/2015
Business AnalystCompany Name － City, State
12/2012 to 08/2013
Web Developer/Technical SupportCompany Name － City, State
  • Support of web based assessment software for use by human resource and management training departments Maintenance and development of software created in ASP, Photoshop andJavaScript Support of Assessment Items Shopping Cart Technical support of in-house staff.
08/2012 to 12/2012
StudentCompany Name － City, State
  • Courses included Flash CS6, Photoshop and HTML5 with XML/XSLT.
01/2011 to 05/2012
Software EngineerCompany Name － City, State
  • Healthcare & Science (ADP-2 Security Clearance) Web development and support of web based Core Measures Software used for retrieving patient data on National Hospital Quality Measures for The Joint Commission Management of the creation, implementation and testing of four new core measures added by the Joint Commission Web design utilizing Dreamweaver, CSS, Photoshop Web development with ASP, JavaScript, VB Script and SQL stored procedures Support and development of Reporting Tools in use by Lockheed Martin Participation in QA and extensive software testing.
05/2010 to 12/2010
StudentCompany Name － City, State
  • Courses included C#, Advanced Web Development and Photoshop.
10/2007 to 08/2008
Technical Support AnalystCompany Name － City, State
  • Extensive use of SQL queries for updating and correcting errors in Sybase/Oracle databases Coding corrections to existing Client-Server Software written in Visual Basic and VB.net Daily problem resolution of user requests opened in Remedy Ticketing System Support of ARC and STREAM on-line software used by Credit Suisse marketers Ad hoc report creation for all user levels Creation of Known Error documentation.
08/2005 to 09/2007
Web DeveloperCompany Name － City, State
  • Web Development of Client-Server Software for international shipping corporation Managed the set up and support of over 200 new users of MS Outlook and shared mailboxes Requirements gathering for the creation and support of internal ASP applications including Time Reporting, Expense Reporting, PC Support System and PC Inventory System Project managed the development of ASP web site to provide the first on-line system for authorization of purchase orders Managed the development and support of company's first on-line system for generating rate quotes utilizing ASP and Crystal Reports User training on various types of software in use by Hapag-Lloyd employees Visual Basic Programming to upload data from SAP into SQL Server.
01/2001 to 08/2005
Web ProgrammerCompany Name － City, State
  • Web design and development for logistics corporation utilizing ASP, VBScript, HTML, SQL, Access, JavaScript, ActiveX, SEO, Flash and Photoshop Daily support of all on-line applications and web server Employee and client training on all on-line applications Gathered requirements for the development of software created to enhance productivity of employees and to meet client needs Management and development of company's first ASP Web sites for documenting the transport of pharmaceutical products and literature for Schering-Plough, decreasing the amount of loss for the organization Brought additional revenue by developing on-line bid programs to efficiently provide clients with Least Cost Carrier information as well as on-line routing guides Development of Visual Basic Programs for Crystal Report generation Creation of COBOL programs to receive and send XML files for major clients.
Lead Support Representative
  • Human Capital Management and Learning Management Systems for international biotechnology corporation Tier 2 Support of end users, business partners, systems analysts and developers for the human resources business processes and systems in SAP and Workday Collaboration with business and IT leads to develop solutions not readily available to end users Troubleshoot IT issues to provide answers and solutions to time sensitive issues In depth analysis and fine tuning of human resources data in SAP Managed the implementation of enhancements to existing systems in order to increase productivity.
Education and Training
BA: Economics / Computer Science Economics/Computer ScienceRutgers University － City, StateEconomics / Computer Science Economics/Computer Science
Active Server Pages, Advanced Visual Basic, Oracle 8, C , JavaScript, ASP.netRaritan Valley College NJ － City, State
Activities and Honors
With over 10 years software industry experience including the development and implementation of innovative business processes and system solutions, I am seeking a challenging position utilizing strong analytical and problem-solving skills in a team environment while contributing to the overall success of the organization. Qualifications A dedicated and enthusiastic person who excels in difficult situations while maintaining professional standards Analytical thinker with ability to resolve ongoing issues and quickly master new software applications Proactive, self starter who enjoys a fast paced and challenging work environment Effective communicator with the ability to interact with employees of all skill levels
Skills
ASP.net, VB.net, accounting, Active Server Pages, ActiveX, Dreamweaver, Photoshop, Adobe Photoshop, ADP, Ad, ASP, biotechnology, business processes, C, Client-Server, COBOL, Credit, Crystal Report, Crystal Reports, CSS, client, clients, data integration, databases, documentation, Staff training, Expense Reporting, XML, Flash, HTML, HTML5, human resource and management, human resources, insurance, Inventory, JavaScript, Lockheed Martin, logistics, Access, C#, MSOffice, MS Outlook, PowerPoint, SharePoint, Oracle, Oracle 8, PC Support, problem resolution, Coding, Quality, QA, Reporting, Requirements gathering, routing, SAP, Security Clearance, Servers, shipping, software testing, SQL, SQL Server, Sybase, Technical support, User training, Troubleshoot, troubleshooting, VBScript, VB Script, Visual Basic, Visual Basic Programming, Visual Studio, web server, Web design, Web Development, Web design and development, web site, Web sites, written, XSLT
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Resume Overview

School Attended

  • Rutgers University
  • Raritan Valley College NJ

Job Titles Held:

  • Senior Application Support Analyst
  • Business Analyst
  • Web Developer/Technical Support
  • Student
  • Software Engineer
  • Technical Support Analyst
  • Web Developer
  • Web Programmer
  • Lead Support Representative

Degrees

  • BA : Economics / Computer Science Economics/Computer Science
    Active Server Pages, Advanced Visual Basic, Oracle 8, C , JavaScript, ASP.net

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