Senior Application Performance Monitoring Engineer Resume Example Resume

SENIOR APPLICATION PERFORMANCE MONITORING ENGINEER

Summary

Versatile and dynamic IT professional with over 20 years of experience in system, application, and desktop performance monitoring and development. Well-versed in implementing new software and following through with testing, customization, and troubleshooting. Top performer across phases of project life cycle, including requirements gathering, implementation, and post-delivery support. Collaborative approach with excellent communication skills and a proven record of training staff and end users on new systems. Demonstrated success in: Partnering with new technologies and serving as subject matter expert on advanced systems. Evaluating desktop & application performance, determining inefficiencies, and creating optimization strategies. Performing ad-hoc data analysis, analyzing new technologies, troubleshooting, testing, and system restructuring. Application & Desktop Performance Optimization Cross-Departmental Synchronicity System Implementation Enhanced Business Efficiency Monitoring Leading Edge Technology Acumen Transitions & Migrations Time Management Knowledge-Sharing Communication Proactive Learning Root Cause Analysis Self-Directed Approach Detail-Oriented Adaptability Teamwork Strong Work Ethic Project Management

Highlights

Aternity Workforce APM PowerBuilder DOS VB Script Windows XML Overview Microsoft Office Suite (Word / Excel / PowerPoint / Outlook / OneNote) Data Modeling & Relation Design SharePoint JIRA Maximo Object Orientation HTML JavaScript Resume

Experience

Senior Application Performance Monitoring Engineer
January 2013 to January 2015

Multifaceted role coordinating various IT systems and ensuring optimized business functionality.
Instrumented and implemented advanced applications for monitoring that provided early alerting on performance issues, in order to ensure immediate user awareness and resolution prior to Line of Business (LOB) reporting.
Partnered with LOB in capturing new business requirements and driving those to implementation.
Integrated desktop alerts with existing monitoring dashboards.
Served as Aternity APM tool subject matter expert.
Financial Highlights: Saved company money by increasing physical memory in 10% of existing desktops, enabling call center agents to perform with better efficiency and reducing average handle time by 2-3 minutes.
Deferred enormous IT capital expenditure on new desktop computers by performing in-depth analysis and demonstrating that upgrading memory provided dramatic performance boost, saving initial cost of full upgrades, as well as avoiding high cost penalties from prematurely terminating existing hardware lease.
Performance Monitoring: Boosted desktop performance/stability/availability by creating effective monitoring strategy within Contact Center area desktops (36K desktops in 30+ global call centers), including piloting 2 critical, customer-facing, tier 1 applications using Aternity APM tool instrumental in monitoring desktops.
Enabled critical view into application performance and closed end-user experience visibility gap by instrumenting 10+ customer-facing applications with 150+ specific monitors utilizing Aternity APM tool.
Selected Achievements: Solved business requirements by implementing over a dozen unique monitors, reports (6), and graphs for ensuring desktop compliance, mitigating risk, and confirming that standards are met.
Increased efficiency of Aternity platform team ten-fold by gathering accurate requirements and presenting these to Aternity team, as well as partnering with technology & business teams in developing new processes and designing procedures for tracking incoming requests, state, and deliverables.
Acquired subject matter expert status on Aternity by maintaining big picture view, performing detailed analysis, and delivering key recommendations for developing new functionality and product enhancements that external product vendor used on product roadmap and later implemented.

Team Manager Systems Engineer
January 2007 to January 2013Resume

Directed team activity in development, testing, troubleshooting, and system implementation.
Delivered Proof of.
Concept and implemented application/desktop monitoring strategy using Aternity platform.
Interfaced between.
diverse technologies and business entities.
Performed data analysis, monitoring, and reporting.
Created monitoring.
requirements and alert specifications.
Designed centralized solution for managing PowerBuilder licensing.

Service Delivery Consultant Architect II
January 2001 to January 2007

Led and supported development teams for 2 critical, tier 1 credit card customer servicing applications.
Analyzed.
projects and provided estimates on all initiatives.
Pivotal contributor to defining and supporting future architecture.
Headed numerous task forces.
Spearheaded special initiatives.
Awards: Multiple Spirit Medallion awards for significantly impacting customer, employee, or shareholder experience, as well as promotion to Vice President / Architect.

Senior Personal Banking Officer: Analyst II / Architect I
January 1998 to January 2001

Managed and contributed to projects at all stages, from requirements gathering and implementation through launch and post-delivery support.
Fostered consistency across design, testing, and implementation.
Optimized system design based on user requirements.
Determined solution feasibility.
Created prototypes.
Reduced costs and increased revenue by leading 2 major projects, successfully implementing new functionality and enhancement for 2 critical, customer-facing credit card applications.
Enhanced system stability and dramatically reduced redundant work processes by developing and defining new Technical Lead role for multiple action teams.
Awards: Hallmark Award, various department accolades, selection to Distributed Systems Architecture Board (DSAB) as PowerBuilder SME, and industry-wide recognition as PowerBuilder subject matter expert, among 13 charter members personally invited by PowerSoft CEO.

January 1996 to January 2015BANK OF AMERICA / MBNA AMERICA － Newark, Delaware

Multinational banking & financial services corporation; MBNA purchased by Bank of America (2006).

Personal Banking Officer: Analyst I
January 1996 to January 1998

Collaborated on new systems and applications that facilitated business functions, including automation and web- based data.
Handled large-scale system transitions while ensuring continuous workflow and connectivity.
Decreased costs while considerably improving data accuracy by spearheading new automated systems as sole architect and application developer, customizing and implementing Automated Telephone & Servicing Application (ATSA) and ATSAweb development, written in PowerBuilder.
Enabled billing statement delivery to internal departments within 1 day after performing extensive, weeks-long manual preparation for internal telecommunications billing statements for ATSA and ATSAweb, with neither system logging any production issues throughout duration.
Identified as PowerBuilder expert and selected to join Telephone Access System (TACS) Superstation development team to build new components and share PowerBuilder expertise.
Improved code efficiency, reduced defects, and enabled successful implementations on TACS by establishing previously non-existent coding standards and practices.
CAREER NOTE: Early roles include Senior Staff Systems Analyst, Programmer, and Systems Analyst roles with Public Service Electric & Gas Company.
Details on request.

Systems Engineer
BANK OF AMERICA / MBNA AMERICA

Integrated divergent Contact Center technologies by architecting, designing, and implementing a blended desktop configuration, decreasing desktop configurations from 10+ unique configurations to numerous common configurations, which significantly reduced effort in deploying and managing end-user desktops.
Consistently surpassed expectations and outperformed colleagues, resulting in being hand selected to serve as temporary manager to level 3 team for 1 year.
As temporary level 3 team manager, supported break-fix activities on 4 key customer service applications and led 8 on/offshore resources, focusing on highly technical pre and post initiative funded development efforts, compliance, and audit remediation consulting.

Education

Certified PowerBuilder Developer (CPD) Aternity Monitoring Management Excellence Project Management Leadership Institute Business Writing Basics : Computer & Computer Science CourseworkDelaware Technical Community College － Wilmington, DelawareComputer & Computer Science Coursework

Skills

APM, Architect, automation, banking, billing, Business Writing, call center, hardware, Concept, consulting, credit, customer service, data analysis, Data Modeling, delivery, designing, desktops, DOS, driving, XML, Financial, graphs, HTML, JavaScript, Leadership, logging, managing, memory, Access, Excel, money, Microsoft Office Suite, Outlook, PowerPoint, SharePoint, Windows, Word, monitors, developer, PowerBuilder, presenting, processes, coding, Programmer, Project Management, promotion, reporting, requirements gathering, strategy, system design, Systems Architecture, Systems Analyst, telecommunications, Telephone, troubleshooting, unique, upgrades, upgrading, VB Script, view, workflow, written

Resume Overview

Companies Worked For:

Resume
BANK OF AMERICA / MBNA AMERICA

School Attended

Delaware Technical Community College

Job Titles Held:

Senior Application Performance Monitoring Engineer
Team Manager Systems Engineer
Service Delivery Consultant Architect II
Senior Personal Banking Officer: Analyst II / Architect I
Personal Banking Officer: Analyst I
Systems Engineer

Degrees

Certified PowerBuilder Developer (CPD) Aternity Monitoring Management Excellence Project Management Leadership Institute Business Writing Basics : Computer & Computer Science Coursework

Senior Application Performance Monitoring Engineer Resume Example

Resume Score: 80%

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