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SENIOR ANALYST/APPLICATION SUPPORT Resume Example

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SENIOR ANALYST/APPLICATION SUPPORT
Summary
Project lead specialist in IT Implementations with solid experience in all product life cycle phases, from development and production to discontinuation of software products in an international and domestic setting. Experienced in the utilization and application of standard project management methodology and processes throughout project lifecycle and a team builder with excellent problem solving skills and positive attitude. Excellent knowledge of the Latin American and international culture and business environment. Industry background includes airline passenger revenue accounting and its many interfaces, consulting and logistics.
Highlights
  • Project management, CMMI and Agile methodologies, IS Governance and Strategy
  • MS Project, MS Visio, MS visual studio
  • Agile/Scrum methodology, project management, IS strategy & governance
  • Object oriented analysis and data modeling using Visual Paradigm
  • Business Process modeling with IBM Holosofx and Yaoqiang BPMN Editor
  • Information security management and compliance
  • Experience in IBM iSeries, OS400, SQL, CLP, RPGLE, Free RPG IBM iSeries Tools
  • Experience in Trillium Incident Management software
  • UX best practices for web and prototyping using Axure software
  • Solid knowledge of .NET, C#, VB, MS SQL Server & SSIS, Data warehouse, ETL processes, Tableau, Qlikview and SAS enterprise miner, Network Administration, TCPIP, and Security/Firewall Management
  • Knowledge of Java, Security of Systems, UNIX, VMware and Linux CentOS
  • Knowledge of SAP MM, SD, PP, and WM modules
Experience
SITA INC Société Internationale de Télécommunications AéronautiquesAugust 2013 to CurrentSENIOR ANALYST/APPLICATION SUPPORT
Miami, Florida
  • Lead project analyst for decommissioning a revenue accounting application, actively driving migrations for more than 8 hosted airline customers, performing quality audits, procedures and advising improvements and solutions for data migrations Successfully migrated 6 customers during the last 12 months Conducted analysis and testing of approved software changes and system enhancements.
  • Performed application support ensuring the highest level of customer service is maintained to resolve faults and incidents within the prescribed SLA Managed relationships for assigned Asia Pacific customers/projects, ensure that project deliverables are of high quality, and provide support to production environments using the PRA application Participated in the development of data extractions for dashboards using Qlikview from data feeds such as ticketing and departure control Defined and developed extraction processes for revenue accounting sales and passenger lifts using MS SQL Server & SSIS for Tableau dashboards.
SITA INCApril 1999 to August 2013SENIOR PROGRAMMER/ANALYST
Miami, Florida
Senior analyst
  • for interface project with IATA SIS (Simplified Interline settlement) compliance for Passenger Revenue Accounting and ATPCO tax interface project development using Agile/Scrum methodology Generated requirement definitions, developed, maintained and implemented software solutions for airline passenger revenue accounting including interfaces with other systems Evaluated change requests from customers to define project scope.
  • Created new releases according to industry requirements, produced enhancements for our system, tested and implemented solutions as needed Provided consulting, programming, support with data loads, extraction, migration and transmission issues including database maintenance and modifications in a mixed, complex environment Implemented the PRA passenger revenue accounting application and trained on-site customers such as Gulf Air, Taca, Bahamasair, Liat, Caribbean Airlines, Azerbaiyan, and Bouraq-Indonesia.
  • Remotely assisted customers such as Frontier, Ryanair, Virgin Atlantic, Kuwait Airways, Copa, Lao, Miat-Mongolia and many others.
TECMARINE LINESSeptember 1996 to March 1999PROGRAMMER/ANALYST
Miami, Florida
  • Managed and implemented a containerized shipping/logistics application for maritime transport lines.
  • Performed support, object administration, testing and QA, served as liaison with software vendor (Thru Transport Systems in London).
  • As a consultant assisted users identifying needs, documenting requirements and provided support to existing applications.
  • Implemented new processes and hardware upgrades in the Georgetown, Guyana and Port of Spain, Trinidad offices.
Education
Florida International UniversitySoftkey, PMI-PMP certification in process.
MS: Information SystemsGPA: GPA: 3.78Information Systems GPA: 3.78
Florida International UniversityBS: Information Technology Application Development and Network AdministrationInformation Technology Application Development and Network Administration
Miami-Dade CollegeAssociate of Arts: Information SystemsInformation Systems
Personal Information
US citizen
Languages
English - Spanish
Professional Affiliations
Project Management Institute, South Florida Chapter Phi Kappa Phi Honor Society, Florida International University - Miami, FL
Skills
.NET, Accounting, Agile, analyst, Business Process, CLP, hardware upgrades, consultant, consulting, customer service, data modeling, Data warehouse, database, driving, Editor, English, ETL, Firewall, UX, IBM, Information security, Java, Languages, Linux, logistics, C#, PP, MS Project, migration, modeling, enterprise, Network Administration, Object oriented analysis, OS400, processes, programming, project development, Project management, prototyping, quality, QA, requirement, RPG, sales, SAP MM, SD, SAS, shipping, SLA, Spanish, MS SQL Server, SQL, Strategy, tax, TCPIP, transmission, UNIX, Visio, VB, MS visual studio
Additional Information
  • US citizen
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Resume Overview

Companies Worked For:

  • SITA INC Société Internationale de Télécommunications Aéronautiques
  • SITA INC
  • TECMARINE LINES

School Attended

  • Florida International University
  • Miami-Dade College

Job Titles Held:

  • SENIOR ANALYST/APPLICATION SUPPORT
  • SENIOR PROGRAMMER/ANALYST
  • Senior analyst
  • PROGRAMMER/ANALYST

Degrees

  • Softkey, PMI-PMP certification in process.
    MS : Information Systems
    BS : Information Technology Application Development and Network Administration
    Associate of Arts : Information Systems

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