SYSTEMS ENGINEERING SYSTEMS INTEGRATION
SENIOR PROGRAM MANAGER, PROJECT MANAGER, BUSINESS ANALYSIS Page | 1
17-year professional (international, private and public sector experience) with management and leadership
roles held for large, complex programs or projects up to $125 million using program management to realize
valued benefits, ensure compliance with industry standards and regulatory compliance. Collaborated with
Enterprise Architecture to redesign or update technology roadmaps integrating Platform-as-a-Service (PaaS),
Software-as-a-Service (SaaS), and Infrastructure-as-a Service (IaaS) models for Cloud Computing to achieve
strategic objectives incorporated along with Data Governance reference architecture and controls for
monitoring, configurations, greater business alignment, quality, and compliance. DevOps, Configuration, and
Release Management on enterprise initiatives for large, complex projects in infrastructure, etc.
Program management to deliver decision support, centres of excellence, and enterprise program management
offices reporting to C-level executives and serving as liaison with Executive Committees and stakeholders for
strategic planning, design, and implementation of new systems or enhancements to in-house systems.
Proven management experience, diverse analytical skills and business acumen used to create alignment and
build cross-functional partnerships to achieve corporate objectives.
GOVERNANCE, RISK, COMPLIANCE
Evaluated and verified Regulatory Compliance for telecom, banking, and healthcare. Assessments. Auditing.
Portfolio Management. Program Management. Requirements Engineering and Requirements Analysis.
Business Analysis. Business Process Reengineering (BPR). Created, negotiated contract RFPs, Statements of
Work (SOWs), Service Level Agreements (SLAs). Data management, data mining and best practices
Risk Management, Risk Control Matrix (RCM), Test, Mercury testing methodology, SDLC, IT Audit ITIL, SOX
Integrated Audit; ISO 27001; ISO/IEC270023 COBiT, COSO, ITIL. BS7799, Master Data Management; Data
Security Standard (DSS), CISP PCI, Report of Compliance (ROC), PCI SSC (Data Security Card Standards), PCI-
MIDDLEWARE: EDI, EDI integration, EBS, EAI /MOM, data integration; distributed, federated model
09/2016 to CurrentTCS client Citicorp Global Digital & Cloud TechnologyIrving, Texas
Authentication Journey | Biometric Authentication Program | Release 1 - Fingerprint for Android.
Customers with compatible devices will be able to login to their accounts faster and more securely.
Android development to mirror iOS allowing customers to switch platforms.
Maintain iOS look-and-feel.
Approximately 85 stories with 77/85 READY, (331/442 points) completed.
Features: Enrollment, Login Screen, Login Authentication, One Time Password (OTP) Facility.
Pop-ups, Error Messages.
Stakeholders: Authentication, Fraud,
INFOSEC, Suspicious Activity Detection, and MIS Reporting.
Testing and sync with Release requirements.
Back-end: Two (2) new microservices.
Coordinate Virtualization, Performance, Non-functional Requirements (NFR), BOM
runs and other external groups supporting Pre-Production activities.
Role: Technical Program Manager responsible for ensuring that Android Development aligns with existing
Architecture and Security guidelines as well as Microservices Governance.
Release Planning; Aggressive
commitment to two-week Sprints; Sprint Zero activities to organize group and determine meaning of
"DONE" and "READY"; align team with best practices for Rational Team Concert (RTC), configure RTC
Weekly Book of Work entries, executive reporting.
Regular SCRUM ceremonies: Sprint Planning,
Stand-up meetings; Estimation on stories using Planning Poker or T-shirt sizing.
Story mapping; Technical
meetings; Completeness on Test-driven Development (TDD); Demo to Product Owner biweekly.
Retrospectives after Sprints and Releases.
Planning for Release 2.
09/2014 to 07/2016TCS client JPMORGAN CHASEColumbus, Ohio
Consumer and Community Banking (CCB) Data Management Council
Data Management and Data Governance; Program Management; Data Management Operations.
Executive reporting for weekly Executive Committee meetings.
Weekly Governance reporting on Data Element Certification.
User acceptance testing System data conversion for Fair Lending Program.
Data element uploads from interim database into Metadata Repository deployed system.
Mass upload data entry audits.
Simple to complex enhancements to enable EBX for implementation
Teamsoft Staffing Energy (Madison, Wisconsin) 14 weeks - April 26, 2014
Consultant, Geographic Information System (GIS) RFP
Pre-implementation RFP at public gas and electric utility for GIS using Software-as-a-Service (SaaS) model.
Vendors which were suitable for advising on needs assessment to determine replacement or upgrade.
Organized managing sponsors for feasibility study and needs analysis for graphic information system
(GIS) replacement or upgrade, interface integrations and geospatial data conversion; considered server
upgrades and potential cost reduction on cloud storage through Amazon Web Services (AWS).
Advised on strategic planning requirements for 10-15 year in operations.
Delivered plans for vendor selection engagement ahead of schedule, ESRI versus BlueMarble.
Access Midstream (Oklahoma City, Oklahoma) 10 weeks, ended Oct 2013.
Small energy start-up phase for Chesapeake Energy spin-off.
Corporate re-structure required new governance mechanisms involving program management, processreengineering, staff mentoring on project management (interim while seeking FTE senior project
manager), resource allocation to start-up activities to address funding challenges.
Portfolio management for Infrastructure systems, including asset management, etc.
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03/2012 to 05/2013JPMORGAN CHASEColumbus, Ohio
Program Management Execution Data Management and Analytics.
BANKING: Retail banking.
Omni-channel marketing; Internet banking.
EDW Data Mart Online and Mobile for Corporate Internet Group (CIG).
Channel Data Mart Migrations $95 million Integrated Customer Data Warehouse, six (6) data marts.
Technology Upgrade (Planned Decommissioning of existing Enterprise Data Warehouse); Platform Migration
from DB2 to Teradata; SQL Query Language; Informatica.
Simple to complex enhancements to enable customer data functionality; Data warehouse, data mining,
upgrades and maintenance initiated; Master Data Management (MDM).
Risk and Change Management.
Quality Centre Requirements Traceability and Test plans, Defect Tracking.
Adapt deployments to process changes ECM to ITSM system replacement.
08/2011 to 03/2012American Electric and Power Ohio Valley Electric Company Indiana - Kentucky Electric CompanyColumbus, Ohio
Regional Energy Company (non-profit) affiliate of AEP ..
contracted through Apex Systems
Generation Business Unit with direct responsibility to an external Executive Sponsor.
Worked as Senior Consultant for large-scale, complex software installation of multiple ABB-owed Ventyx
Asset Suite modules, version 6.0.2 (previously known as Indus Passport).
Objectives: Add efficiency to Accounting, Human Resources, and Procurement processes and introduce a
computerized Work Management system while enhancing business functions through business process
Determine requirements and perform needs analysis for interfaces to various business
intelligence systems, such as SAP GRC 10.0, supply chain management and Procurement.
The Ventyx Asset Management implementation program was a part of the Enterprise Asset Management
(EAM) Implementation and Change Management Initiative Portfolio by the sponsoring organization which
was a regional associate of the performing organization, American Electrical Power (AEP) Tech Services.
Modules: Work Management, Project Management (Asset Suite module), Labour Entry and Time
Management, Purchasing and Contracts (Procurement), Inventory, and Project Manager with some
interfacing 3rd party or proprietary peripherals (such as Primavera, Pasta, Documentum, an internally
modified application called "Indus Knowledge Warehouse" (IKW), and a faxing system (FaxGate); Inventory,
Purchasing, Contracts workflows, configuration.
04/2011 to 07/2011CAREFIRST of MarylandOwings Mills, Maryland
Carefirst Program Manager PCI-DSS Compliance / ePayment initiative PCI DSS compliance scheduled for
application development and integration of electronic premium payment system, most likely outsourced to an
application service provider for Software-as-a-Service (SaaS).
Planned, executed large enterprise initiative for
PCI DSS Compliance.
Required RFP to engage vendor for application integration with existing systems.
Utilized experience with RFPs, vendor contract negotiations and executions for cloud solutions.
Implementation of outsourced solution for ePayment capability for health insurance claims.
Integration with back end systems.
Implementation of payment customer service capability.
Remediation of technical infrastructure pre PCI-DSS requirements.
Implementation of ongoing PCI DSS evaluation structure
Client needed financial market experience, particularly with banking and payment card processing (required
familiarity with PCI-DSS).
Large-scale initiatives with 40+ resources.
02/2010 to 04/2011LUXOTTICA RETAILMason, Ohio
SAP Systems Review and Worldwide Deployment.
Senior PM consulting to mentor employee assigned to handle SAP rollout worldwide leveraging Amazon
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Web Services (AWS) in a managed delivery framework.
SAP system by system requirements to build work breakdown structure.
Initial planning for project resource needs, budgeting and implementation.
Senior Advisory Consultant03/2009 to 08/2015GERSON LEHRMAN GROUP
GLG Research collaborates with organizations seeking efficient, targeted connections to insight.
Client consultations on products and implementation assessments for cloud computing using Amazon Web
Services (AWS) for ecommerce, healthcare, and energy companies and other technology-related ventures.
Created and executed Requests for bids, proposals, statements of work.
MEMO: MASTERS DEGREE from May 2009 - November 2011.
eLearning Solution Program Manager07/2008 to 12/2008MAYO CLINICRochester, Minnesota
Worked with cross-functional business/technical stakeholders to gather requirements and identify risk exposure
on key aspects of planned system integration effort to include CMS implementation and eLearning enabled
with rich internet applications and Web 2.0 technologies.
Amazon Web Services (AWS) for storage services.
Compliance with HIPAA regulations and specific requirements for medical education in clinical environment,
data migration, conversion and management.
Directed program efforts from concept stage through planning, funding, and requirements into
organization as discrete modules for sequenced application development.
Organized program management methodology, quality controls and testing plans.
Software used to plan, deliver, or manage medical learning and health insurance claims practices within the
organization using mediums such as virtual learning or instructor-led courses.
03/2008 to 07/2008DETROIT-EDISON ENERGY DTEDetroit, Michigan
Identity Management and SOX Compliance
Back on-track application development as Interim Manager (Former IAM Manager promoted).
Access Review for SOX Remediation, SAP-HR, SAP GRC, SAP-SRM, SAP-ECC; Active Directory, MS Exchange,
Performance Management (Oracle / Hyperion); Disaster recovery federal and state compliance assessments.
Segregation of Duties (SOD) Concept Study and Sub-project; Sun Identity Management solution (now
Oracle Waveset) with Automated Provisioning as Software as a Service (SaaS), Infrastructure as a
Service model (IaaS); Identity directory integration and access management; Identity workflows, resource
provisioning and role-based access controls.
Microsoft Exchange and Active Directory.
Middleware and Enterprise Service Bus (EBS) architectures, XML and TCP/IP; Teradata; Security.
Requirements, design for workflow on account access privileges, segregation of duties and user self-services
(managed passwords, delegation); Implemented, performed audit on internal systems.
Senior Consultant11/2007 to 03/2008XCEL ENERGYMinneapolis, Minnesota
Encryption Initiative (Back-on-Track)
Corporate Security and Risk Management.
Performed enterprise wide PMO-run effort for full disk, workstation, and laptop for 20,000 systems
encrypted for security audit compliance.
Federal and state government compliance.
Enterprise Security Group Request for Proposal (RFP) and vendor selection Vericept, Vontu, PGP, etc.
Quality review, risk, prevention of exposure to liability.
Symantec Whole-Disk or Endpoint Encryption on
Amazon Web Services (AWS); Data management and data mining; Business Objects XI, Crystal Reports.
Created gap/fit-analysis; strategic planning for enterprise security needs, policies.
Technologies: Perot Systems ASP Diamond outsourced for digitized medical claims, Oracle, and Remedy
US BANK INFOSEC Policy and Compliance (Saint Paul, Minnesota) Dec 2005 - Apr 2006
VISA CISP/PCI PROGRAMS.
CONCEPT STUDY PHASE.
Audit Requirements Analysis.
Third-party verification review by VeriSign.
Managed multiple work efforts for projects designed to protect, remove or otherwise secure plastic
cardholder account numbers.
Report of Compliance (ROC).
Planned project with Architecture Review.
Cardholder Information Security.
Handled business units, technical analysis.
Database and data mining.
Mortgage Banking Systems Remediation.
SOX and CISP compliance/remediation.
Business Process Re-engineering.
Security and Identity Management for end-user access to secured systems.
Retrieval database for permissions.
Technologies: LDAP, RACF, SOA Metadata.
Technology Program Manager06/2005 to 10/2005WELLS FARGO Private Client ServicesMinneapolis, Minnesota
Product Launch for Repricing.
Objective: Enhance usability and UI for integrated PeopleSoft and CTI in Brokerage Call Centre.
Managed $5M corporate PLM-based initiative for a confidential private banking client.
integration, database conversions, data mining; Organized and supervised data centre moves related to
Platform-as-a-Service (PaaS) and outsourced storage.
Electronic Benefits Transfer (EBT) system integration for field office systems.
MILITARY SERVICEUnited States Air Force
HQ USAFE Accounting & Finance)
44th Strategic Missile Wing, Strategic Air Command (AF Global Strike Force).
Ramstein Air Force Base, Germany / Keflavik Naval-Air Station, Armed Forces Iceland.
Ellsworth Air Force Base, South Dakota.
Awarded Headquarters Strategic Air Command (SAC), now Space Command / Meritorious Service Medal.
MS: Law Spanish Language and Literature2011University of Texas Kaplan University University of Mary Washington McGill UniversityMontrealLaw 3.91 · Transactional Law Bachelors, International Relations
· Cyber security, Identity theft and Digital Rights · International Relations
· Product Liability · International Economics
Page | 8 Spanish Language and Literature
University of TexasAustin)
Executive Management, Technology Leadership,
Research and Development, Productization,
International Marketing, New Market Entry
· Kerzner PM Methodology (4.6 CEUs/46 PDUs)
· Managing Risk
· Project Leadership Remedy Approved Consultant (RAC)
· Train the Trainer · Requirements, Analysis, Design, and Docs
· Problem-solving and Decision-making (RADD)
· Root Cause Analysis · Performance, Tuning, and Testing (PTT)
· Incident Mapping · CRM Engineering Methods
· Action Request Server (ARS) Advanced
Straight Talk Series on Plastic Card Industry PCI: Setting the Stage for Success
Standards Software security for compliance, PCI, beyond
· How to Prepare for PCI DSS Part I &Part II
Business Continuity & Disaster Recovery
· The PCI Audit: Requirements 1-6, 7-12
· Accelerated Disaster Recovery and Application
· PCI Compliance in Cloud: Deliver More, Cost
.NET, Accounting, Accounts payable, Active Directory, Agile, Air Force, AIX, Application development, application
development, Armed Forces, ASP, Asset Management, agency, Automation, banking, Basic, Bachelors, Benefits, billing, Book, budgeting, budgets, budget, business
intelligence, Business Objects, Business Process Re-engineering, business process
reengineering, C, C+, Call Centre, case management, Change Management, CICS, CMS, CA, CONCEPT, Consultant, consulting, Content Management, contract negotiations, Contracts, Conversion, cost accounting, cost reduction, Council, CRM, Encryption, Crystal Reports, CTI, Client, customer service, data conversion, data entry, data integration, Data Management, Data migration, Data mining, Data modelling, Data Warehouse, databases, Database, debugging, Dec, delivery, derivatives, Disaster
recovery, Disaster Recovery, Disaster-Recovery, documentation, Documentum, DSL, Digital Subscriber Line, eCommerce, Enterprise Application Integration, EAI, enterprise application
Financials, OS/390, Page, payroll, PCI, PeopleSoft, Performance Management, peripherals, PLM, policies, Primavera, process re-engineering, process
reengineering, processes, Procurement, Product Development, Product Management, profit, Program Management, Progress, Project Management, proposals, Proposal, Purchasing, Quality, quality assurance, RACF, reporting, Requirements Analysis, Research, Retail, RFP, Risk
Management, Risk Management, RUP, Rational Unified Process, Sales, San, SAP, SAP-HR, SOX Compliance, Sarbanes-Oxley, SCRUM, scripts, Scripting, SIEBEL, Smart cards, software installation, SQL, SQL Server, Staffing, stories, Stratacom, Strategic, Strategic analysis, strategic planning and analysis, strategic planning, Sun, supervisory, Supply chain, supply chain management, switch, Symantec, system integration, Systems Integration, System
integration, T-1, TCP/IP, technical analysis, Teradata, Time
Management, Tivoli, trend, UNIX, upgrades, Upgrade, Vista, Visual Basic, warehousing, web application development, WebSphere, WAN, workflow, written