Senior Accounting Services Representative Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Empathetic certified Paralegal offering an extensive legal skill set, proficiency in managing workloads and capacity to meet deadlines. Talented at easing tensions among team members, department heads and opposing sides of the table. Exceptional negotiation and conflict resolution skills.


Windows platforms and Microsoft software, including Excel, PowerPoint, etc.

Proficient with Oracle, Great Plains, Lexis Nexus, AS400, JT, Pacer, ICE, All three major credit bureaus, JT solutions, RB8 (Report Base).

  • Understands confidentiality
  • Exceptional negotiation skills
  • Knowledge of HIPPA
  • Knowledge of FDCPA
Senior Accounting Services Representative, 04/2009 to 07/2015
America First Credit UnionWest Jordan, UT,
  • Communicate with clients, sales, management to assure they are paying in a timely manner, and apply payments correctly.
  • Resolve any issue or dispute that may prevent client from remitting payment.
  • Issue delinquency letters, and submit billing forms to correct errors on invoices.
  • Negotiate with clients, to resolve delinquencies of 30 to 360 days.
  • Establish payment plans, and settlements.
  • Escalate accounts to collection agencies.
Legal Collector, 08/2008 to 08/2009
Bickford Senior LivingRocky River, OH,
  • Negotiate with defendants, opposing counsel, and Clients to resolve unpaid balances for subrogation cases.
  • Negotiate settlements with defendants due to breach in contracts, and unpaid services.
  • Review and create; Mutual Releases, Stipulations, Settlement letters, contracts, default Judgments, and Invoices.
  • Follow up with clients, and defendants regarding Bankruptcy accounts.
  • Locate assets and contact information to assist in implementing suit.
  • Request discovery, and seek recommendations for litigation.
  • Contact sheriff and employers to follow up on levies/garnishments.
, 07/2006 to 04/2008
VeritextBirmingham, AL,
  • Skip trace analyst.
  • located assets and contact information for service of process.
  • located assets for liens and wage garnishments
  • Work with customers to resolve their delinquent status.
  • Work with management, creditors, and vendors to reestablish contact with our customers.
  • Developed Legal Skip Matrix for management to follow work steps that I processed, so that they could see how I located my information, and for training purposes.
Account Manager, 08/1999 to 06/2006
Discover CardCity, STATE,
  • Monitored, coached, and counseled as needed to better my team's performance and to assure they remain on task.
  • Trained associates how to improve their collections skills, and skip tracing procedures.
  • Monitor representatives daily to make sure they follow all guidelines.
  • Make sure representatives are up to date on all trainings, policies, and legalities
  • Assist customers with their delinquent accounts, help them to resolve their delinquent status, and find a solution that both pleases the customer and fulfills the company's needs
  • Incorporated hardship programs, collect payments via various electronic payment methods
  • Handled both inbound and outbound collections for all delinquencies,
  • Referred appropriate accounts for legal action
  • Worked in Skip Tracing and No Contact Department
  • Reestablished communication from customers requesting to desist in call communications
  • Used inside and outside vendors and tools, including all three major credit bureaus.
Certification: advanced Paralegal Studies, Expected in 2006
Cal State Dominguez Hills - Rancho Dominguez, CA
: medical assistance/billing, Expected in 2000
Mountain West College - Salt Lake City, UT
Select One: Psychology, Expected in 1997
Attended San Bernardino Valley College - ,
High School Diploma: , Expected in 1996
Mira Costa High School - Manhattan Beach, CA

Volunteer for Food Forward. Lead/assist gleamers in gathering produce from local farmers, and distributing the produce to local homeless charities.

Proud advocate for my special needs children.

Additional Information
  • Awards received Black Diamond Award For best team lead, collector in obtaining payments for center and company wide Excellence Award For going beyond company standard. Summit Awards For receiving company incentive for 6 consecutive months MVP Award For being team motivator and taking the initiative to encourage teammates to achieve payments and get through the calls during prime time hours
  • Member of focus group for Gallagher Incorporated through Morgan Stanley, and Discover Card Team leader for sponsoring the Junior Diabetes Foundation through Discover Card Knowledgeable of mortgage markets, bank products, RESPA, loan fraud, consumer protection, residential mortgage application process, residential mortgage underwriting, closing process, Utah and federal statues and administration rules

17years of experience in the field of collections:

law firm experience, assisted pre-litigation accounts, and post judgment. All levels of collections including first party, third party, commercial, business to business.

5 years of accounts receivable experience, and management.

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Resume Overview

School Attended
  • Cal State Dominguez Hills
  • Mountain West College
  • Attended San Bernardino Valley College
  • Mira Costa High School
Job Titles Held:
  • Senior Accounting Services Representative
  • Legal Collector
  • Account Manager
  • Certification
  • Select One
  • High School Diploma