Professional Account Manager who cultivates and maintains strong customer relationships and is trained in building strategic network ties and increasing sales revenues.
Hired as a customer service / back office support
Currently managing over 700 customers billing over 1,000,000.00 monthly revenue
Developed and managed sub agent program
Grew sub-agent program that resulted in consistent new revenue of $4000.00 per month
Consistently worked with sub-agents securing new accounts, resulting in a 20% increase in year-over-year revenue
Wrote, proofed, and edited sales proposals and correspondence
Delivered exceptional account service to strengthen customer loyalty
Project managed all sub-agent orders, handled repairs, billing, and questions
Managed team of five customer service professionals
Revamped the ordering process from paper to an electronic program, resulting in an 80% improvement in order turn-around time
Served as a liaison between company president and clients regarding client accounts and new business
Generated monthly and annual sales reports
Maintained friendly and professional customer interactions
Resolved customer complaints by exchanging merchandise, refunding money, and adjusting bills
Hired as a contractor to become a Planning Engineer
Hired on permanently in Sept 1999 as a Measurement Analysts
Created measurements for performance to track vendors, engineers, and management
Created power point reports for senior management and vendors
Started off as a Customer Service Agent
Helped develop new retention department
Promoted to coach of a team of 16. Trained and developed new hires
Promoted to start a new customer complaint escalations team
Developed new database to track Installation technicians.
Worked with several operational companies which resulted in helping customers with real time installations
Managed a team of 75 agents and a special team of seven that handled major customer complaints
Worked directly with Charlie Ergen and his staff to quickly resolve issues
Basic Studies, Computer programing
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