Senior Account Manager Resume Example
Love this resume?Build Your Own Now
SENIOR ACCOUNT MANAGER
Summary
Twenty years of experience in healthcare marketing, account management and sales with Fortune 100 companies. A relationship builder who consults with hospitals and health systems on digital interactive solutions to help meet their marketing and clinical communications objectives. Lead teams to help clients build their brands. Responsible for revenue retention and growth, client satisfaction with Staywell solutions, and for enhancing client relationships.
Highlights
|
|
Experience
Senior Account Manager
January 2012 to CurrentAllied Universal Security － Greenwich , CT
January 2012 to CurrentAllied Universal Security － Greenwich , CT
- Successfully manages clinical and interactive marketing solutions for healthcare industry clients in a three state territory (IL, WI & MN) with a base business of $2.4M in yearly revenue.
- Recognized as a "star performer" at StayWell's national sales launch awards dinner 2011-2014 for exceeding renewal and retention goals for print/digital client base. In 2015, one of only a handful of employees recognized for meeting/exceeding quota for four consecutive years.
- Responsible for client retention and up-selling additional Staywell products and services to hospital clinical and marketing departments.
- Negotiate renewals astute
- Continues to build strong working relationships with key decision-makers.
- Presents, consult and trains clients on Staywell's clinical and interactive marketing products via the web or in person. Successfully manage custom print and online/interactive solutions for healthcare industry clients representing over $1.9M in yearly revenue.
- Responsible for overall client satisfaction, contract renewals and retention; achieved 102.8% of total targeted budget through upselling Staywell solutions.
- Continue to build strong working relationships with key decisions-makers, at various Marketing Department levels. For example, built a strong 9-year relationship with North Shore-Long Island Jewish Health System, with yearly revenue of $900K in print and online products.
- Lead internal editorial and design teams to ensure clients goals and objective are met for each project.
- Consult with clients to demonstrate ROI and prove overall effectiveness of various Staywell products and solutions.
- Present Staywell capabilities to clients, by the way of web or in-person. The created PowerPoint presentation is tailored to meet their needs and share other Staywell solutions in order to grow base business and garner leads for Sales.
Customer Service Coordinator
January 1996 to January 2002Ultimate Kronos Group － Charlotte , NC
January 1996 to January 2002Ultimate Kronos Group － Charlotte , NC
- Developed and maintain relationships with customers via on-site sales calls; verbal, written and electronic communications.
- Consulted with dieticians, nurses, physicians and other healthcare professionals.
- Created annual business plan and develop budget for territory.
- Conducted market analysis within territory to identify growth opportunities.
- Managed territory with annual revenues of $1.2M.
- Generated 20% sales growth at largest home care group in territory in 2001.
- Exceeded budget by 30% in highly profitable "Elementals" category in 2000. Generated new business and maintained existing accounts through collaboration with distributors, creative mailings and inside/outside sales calls.
- Promoted the company and its products at food and healthcare trade shows.
- Hired and trained new sales representatives.
- Managed and grew portfolio with annual revenues of $800K. Facilitated and promoted selling efforts by ensuring the effective conclusion of orders at the right price, the right quantity and the right time.
- Supported 98 outside sales representatives across all U.S. regions.
Home Patient Service Representative - Renal Division
January 1995 to January 1996Baxter International － City , STATE
January 1995 to January 1996Baxter International － City , STATE
- Provided prescription assistance, coordination of delivery and accurate billing statements.
- Assisted sales representatives with management of 20 dialysis centers.
- Developed relationships with and satisfied the product needs of home dialysis patients.
- Managed customer base of 300 home dialysis patients.
Assistant Manager - Food Service Division
January 1993 to January 1995Service Master － City , STATE
January 1993 to January 1995Service Master － City , STATE
Education
Bachelor of Arts : Marketing, 1993Carthage College － City, State, USKenosha, WI Carthage College Bachelor of Arts in Marketing, 1993.
Accomplishments
Recognized as a "star performer" at StayWell's national sales launch awards dinner 2011-2014 for exceeding renewal and retention goals for print/digital client base. In 2015, one of only a handful of employees recognized for meeting/exceeding quota for four consecutive years
Skills
Sales, Healthcare, Marketing, Clients, Healthcare Industry, Solutions, Budget, Account Manager, For Sales, Leads, Marketing Department, Powerpoint, Roi, Satisfaction, Territory, Sales Representatives, Outside Sales, And Marketing, Client Services, National Sales, Quota, Business Plan, District Sales, Market Analysis, Sales Manager, Accounts Through, Existing Accounts, Inside Sales, Inside/outside Sales, Its, New Sales, Sales Representative, Customer Service, Receptionist, Retail Sales, Food Service, Billing, Dialysis, Account Management, And Sales, Sales With
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Formatting
- Word choice
- Measurable results
- Clear contact info
- Typos
Resume Overview
School Attended
- Carthage College
Job Titles Held:
- Senior Account Manager
- Customer Service Coordinator
- Home Patient Service Representative - Renal Division
- Assistant Manager - Food Service Division
Degrees
- Bachelor of Arts : Marketing , 1993
Similar Resumes
