Twenty years of experience in healthcare marketing, account management and sales with Fortune 100 companies. A relationship builder who consults with hospitals and health systems on digital interactive solutions to help meet their marketing and clinical communications objectives. Lead teams to help clients build their brands. Responsible for revenue retention and growth, client satisfaction with Staywell solutions, and for enhancing client relationships.
Strong interpersonal skills
Product training and placement
Upselling and consultative selling
Proven sales track record
Senior Account Manager January 2012 to CurrentStaywell － Evanston, IL
Successfully manages clinical and interactive marketing solutions for healthcare industry clients in a three state territory (IL, WI & MN) with a base business of $2.4M in yearly revenue.
Recognized as a "star performer" at StayWell's national sales launch awards dinner 2011-2014 for exceeding renewal and retention goals for print/digital client base. In 2015, one of only a handful of employees recognized for meeting/exceeding quota for four consecutive years.
Responsible for client retention and up-selling additional Staywell products and services to hospital clinical and marketing departments.
Negotiate renewals astute
Continues to build strong working relationships with key decision-makers.
Presents, consult and trains clients on Staywell's clinical and interactive marketing products via the web or in person. Successfully manage custom print and online/interactive solutions for healthcare industry clients representing over $1.9M in yearly revenue.
Responsible for overall client satisfaction, contract renewals and retention; achieved 102.8% of total targeted budget through upselling Staywell solutions.
Continue to build strong working relationships with key decisions-makers, at various Marketing Department levels. For example, built a strong 9-year relationship with North Shore-Long Island Jewish Health System, with yearly revenue of $900K in print and online products.
Lead internal editorial and design teams to ensure clients goals and objective are met for each project.
Consult with clients to demonstrate ROI and prove overall effectiveness of various Staywell products and solutions.
Present Staywell capabilities to clients, by the way of web or in-person. The created PowerPoint presentation is tailored to meet their needs and share other Staywell solutions in order to grow base business and garner leads for Sales.
Customer Service Coordinator January 1996 to January 2002Nestle Clinical Nutrition － Deerfield, IL
Developed and maintain relationships with customers via on-site sales calls; verbal, written and electronic communications.
Consulted with dieticians, nurses, physicians and other healthcare professionals.
Created annual business plan and develop budget for territory.
Conducted market analysis within territory to identify growth opportunities.
Managed territory with annual revenues of $1.2M.
Generated 20% sales growth at largest home care group in territory in 2001.
Exceeded budget by 30% in highly profitable "Elementals" category in 2000. Generated new business and maintained existing accounts through collaboration with distributors, creative mailings and inside/outside sales calls.
Promoted the company and its products at food and healthcare trade shows.
Hired and trained new sales representatives.
Managed and grew portfolio with annual revenues of $800K. Facilitated and promoted selling efforts by ensuring the effective conclusion of orders at the right price, the right quantity and the right time.
Supported 98 outside sales representatives across all U.S. regions.
Home Patient Service Representative - Renal Division January 1995 to January 1996Baxter International － McGaw Park, IL
Provided prescription assistance, coordination of delivery and accurate billing statements.
Assisted sales representatives with management of 20 dialysis centers.
Developed relationships with and satisfied the product needs of home dialysis patients.
Managed customer base of 300 home dialysis patients.
Assistant Manager - Food Service Division January 1993 to January 1995Service Master － Downers Grove, IL
Bachelor of Arts : Marketing, 1993Carthage College － Kenosha, WI, USKenosha, WI Carthage College Bachelor of Arts in Marketing, 1993.
Recognized as a "star performer" at StayWell's national sales launch awards dinner 2011-2014 for exceeding renewal and retention goals for print/digital client base. In 2015, one of only a handful of employees recognized for meeting/exceeding quota for four consecutive years
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Companies Worked For:
Nestle Clinical Nutrition
Job Titles Held:
Senior Account Manager
Customer Service Coordinator
Home Patient Service Representative - Renal Division
Assistant Manager - Food Service Division
Bachelor of Arts : Marketing , 1993
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