Exceptional Customer Service Lead dedicated to developing, coaching and supporting associates while maintaining key performance metrics. Committed to assisting with and facilitating New Hire Training Classes in order to develop world class associates.
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*Facilitated New Hire Training classes; both in Grand Forks and other OUS Amazon locations.
*Collected, monitored and evaluated Sellers requirements to achieve desired retention and satisfaction.
*Demonstrated the ability to patient, professional and considerate with associates. Effectively support the associate by evaluating their individual learning styles and provide support.
*Excellent communication skills both in group settings and one-on-one.
*Perform as a member of the Leadership Team, where each member embraces and leverages each other;s talents to achieve their full potential.
*Focused on diving associate cases and lobbies to find areas of strength as well as opportunities.
*Provide real-time coaching to associates by Live Phone Call Listen Ins.
*Provide daily updates to the NA Learning and Performance team and the Local Management Team on trainees progress.
*Strong knowledge base and technical expertise from assisting Sellers on the Individual and Professional Seller Support platforms and the Fulfillment by Amazon (FBA) platform.
*Subject matter expert which allowed me to become a POC for associates supporting Sellers.
*Drove solutions to complex Seller issues while working on the FBA Specialist Team.
*Worked with the VIP Specialist Team which allowed for increased growth opportunities; while successfully pushing urgent Top Seller concerns to resolution.
University of North Dakota 2005-2007
Northland Community and Technical College 2004-2005
University of Minnesota - Crookston 2003-2004
Park River High School 2003
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