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Self-Employment Resume Example

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SELF-EMPLOYMENT
Summary

In My years of Compliance for "restaurant standards" I have always followed the 5 simple terms of Great customer service

1.)Greetings 2mins

2.)Informed My Name Pre-Order 4mins

3.Codements

4.)Order 2mins 2bits Check

5.)Up sale, compliments, invites, Mingle, talent experience 3-5mins

Upon following these simple in house rules you'll always prepare yourself for continued customer to guest survey.

Once associated with regulations its always best to promote yourself in conditions following front floor management. "Don't be a Need of Babysitting" survey your knowledge with new guest and adopt your needs for formality.

Ensure your Staff richer by your standers rather than less of those who have grown to compliance.

Finally everyone plenty of server standards

Adaptable self employer offer offering extensive knowledge of hospitality etiquette, food preparation and superior customer service. Competent and capable team member in FOH and BOH operations. Bringing 12 years of experience with Orientalists food service.

Skills
  • Buffet setup and takedown
  • Bussing expertise
  • Dish preparation
  • Dining customer service
  • Check payment processing
  • Price memorization
  • Hors-d'oeuvres service
  • Prompt table clearance
  • Liquor, wine and food service
  • Special dietary requirements
  • High-volume dining
  • Food inspection
  • Menu knowledge
  • Food safety understanding
  • Table setting arrangements
  • Service prioritization
  • Sales techniques
  • Relationship management
  • Safe food handling
  • Seating assignment preparation
  • Dining crew workflow optimization
Experience
Self-Employment, Matthew Baldwin, January 2019-November 2019San Antonio, TX
  • Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review truck drill tool load to loaded conditions.
  • Conducted analysis to address city-state which led to dead head towards next city and state.
  • Monitored multiple databases to keep track of all company inventory.
  • Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact.
  • Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocketed.
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
  • Successfully led key projects which resulted in road conditions and truck route routine.
Server Support Team Lead, IHOP Restaurants LLC, April 2007-June 2011San Angelo, TX
  • Translated management directives into actionable mandates for front-line staff.
  • Mediated issues between back of house through use of in mind sales and taxes to promote quick resolution.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Mitigated regulatory risks by ensuring program requirements adhered to OSHA compliance standards.
  • Guided employees through routine and complex administrative situations with decisive but motivational approach.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Managed daily operations within Micro office by supporting continuous delivery of excellent services and care.
  • Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
  • Compiled floor-rate planner reports to help management enhance plans and make key operational decisions.
  • Supported top talent identification processes by interviewing candidates and executing all HR steps, including on-boarding, orientation and benefits.
  • Conducted all shift performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Mentored new employees on track of questions through menu options and observed and delivered constructive feedback to increase understanding of job duties.
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
  • Oversaw training and daily performance of 20 staff.
  • Trained 40 employees on best practices and protocol while managing teams to ensure optimal productivity.
  • Delegated team tasks based upon each volunteer skill level and knowledge, which improved accuracy and productivity by 85%.
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
Server, Chedders, June 2012-September 2014San Angelo, TX
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales by up to 78%.
  • Promoted desserts, appetizers and specialty drinks.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Communicated effectivelywith kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Served average of 2-3 cons pk patrons daily at split-taxes restaurant with consistent recommendations for exceptional service.
  • Prepared salads and appetizers to back up kitchen staff.
Education and Training
Associate of Applied ScienceSkills Training To Competitive Employers , , Gary Job Corps, , San MarcusMay 2006
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Resume Overview

Companies Worked For:

  • Matthew Baldwin
  • IHOP Restaurants LLC
  • Chedders

School Attended

  • Gary Job Corps

Job Titles Held:

  • Self-Employment
  • Server Support Team Lead
  • Server

Degrees

  • Associate of Applied Science

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