Performance-driven professional with several years of banking and management experience. Successfully opened two branch locations during professional career, Citizens Trust in 1996 and PNC Bank in May 2002. Recognized by senior level management as a top producer in Georgia for enrolling business clients into the Cash Flow Insight Program. Ability to effectively coach groups of individuals from diverse backgrounds in order to establish a more efficient workplace. Solid track record of effectively assessing workplace needs and strategically implementing innovative methods and solutions. A highly effective leader possessing outstanding organizational skills and the ability to execute initiatives in a timely manner. Exceptional aptitude for engaging diverse individuals in interpersonal communication in order to foster sound relationships. Proficient in branch management, expense reduction, personnel development, loan procurement, client consultation, portfolio maintenance, account acquisition, time management, and successful in delivering team collaboration.
1st Quarter (2010) the branch team #1 exceeded goal in low-cost units at 128% during the 1st Quarter (2009). Branch team exceeded goal in personal checking accounts at 134% 1st Quarter (2009). The branch team exceeded business loan goals at 244% 1st Quarter (2009. The team exceeded high-cost deposit at 443% 2nd Quarter (2009).
The branch team exceeded goal in low-cost growth at 161% 2nd Quarter (2009). Branch team exceeded goal in high-cost growth at 299% 2nd Quarter (2009). Branch team exceeded goal in new personal checking accounts opened at 132% 3rd Quarter (2009). Branch team exceeded goal in low cost growth at 142% 4th Quarter (2009). Branch team exceeded goal in high cost growth at 103%.
Excellence award from the Operations Effectiveness Advisor Certificate was granted to the branch for outstanding performance and lasting contribution on "No Exceptions" on Sensitive Items (Checking & Savings Accounts) (January 2010). A Certificate of Excellence award granted to the branch team for outstanding performance and lasting contribution on "No Exceptions on Sensitive Items (Checking Accounts) (September 2009).
Self-Employed RealtorBetter Homes and Gardens Real Estate Metro Brokers － Atlanta, GA
04/2002 to 06/2015
Branch Manager, Vice PresidentPNC Bank formerly RBC Bank － Atlanta, GA
Led the Atlanta East Region in the delivery of deposit migration which resulted in a total of 14 branches meeting their goals Engaged in effective interpersonal communication in order to secure an average of 5 business account relationships a month Referred a $20 million commercial church loan to the bank while securing a sound personal & professional-client relationship Evaluated overall employee performance and morale by tracking individual development and relaying periodic assessments Maintained cash flow, investments, share of wallet, risk management, & expense reduction for the Branch on a weekly basis Employed valuable coaching techniques during coaching interactions in order to define clear expectations and accountability.
08/1996 to 04/2002
Branch Manager, Assistant Vice PresidentSouthTrust Bank, N.A － Atlanta, GA
Managed approximately $20 in-branch deposits while also maintaining a loan portfolio of over $2 million. Achieved an overall high-value client retention score of 97.6% within the branch by aiding & motivating branch personnel. Coached and supervised a staff of seven full-time and two part-time employees in order to facilitate operational soundness. Directed the development of customer service/sales training programs and achieved a 90% shop score for customer service. Developed proficiency in obtaining new commercial businesses by providing an exceptional customer service experience. Met deposit and loan goals consistently in spite of the continuous changes occurring in the economically challenged market.
Rewarded and recognized for leadership around deposit migration/alternative channels for PNC's Atlanta East Region.
Received PNC Market All-Stars Awards for 2015 and 2012 for outstanding achievement overall in retail performance.
Received personal achievement award for demonstrating exceptional leadership capabilities in Customer Engagement.
The branch team was named a (5) Star Branch for 2015 1st Quarter, 2014 1st Quarter, 2014 2nd Quarter, & 2014 3rd Quarter.
Referred over $20 million in commercial loans & likewise referred several million in deposits to commercial partners.
During RBC's household campaign, awarded an opportunity to have dinner with the president of RBC in Raleigh, North Carolina for establishing and successfully maintaining a "Working for You" relationship with business customers.
During 2010 "Race around the World" campaign, the branch team secured a 3rd place position within the bank for the 1st quarter.
Achieved 1,000 points for the 1st quarter, 2,000 points for 2nd in the 2nd quarter, & 1,000 points for 3rd in 3rd quarter.
The branch team consistently achieves 98% to 100% in the Mystery Shop Scores for delivering quality client service.
Awarded a President's Club membership from the Regional President for completing the 60/60 Household Campaign.
Received an award for my Outstanding Leadership and Dedication while providing quality Customer Service in 2003.
Deemed RBC's MVP for scoring 1,000 points on Scorecard - $500 Received Coach of the Month Award in 2009.
From the Office of the President Received PNC's Mighty Mouse Award for outstanding retail performance in 2013.
Bachelor of Science: Business MarketingUniversity of Phoenix － Atlanta, GA, USA
Use tactical behavior when problem-solving that ends in great results for the company and the customer. Made four cold calls to businesses a week outside the branch to introduce myself and the company. Shared with customers the added benefits the company has to offer. Always have reports that included performance results of the team delivered to upper management in a timely manner. Monitored expense control by ordering supplies for the branch as needed. Proficient in facilitating daily meetings. Inspect and delivered expectation to the team which resulted in meeting goals and high customer satisfaction scores weekly. Proficient in gathering loan documents and offering mitigating factors to get loans approved for customers.