Self-Employed Resume Example

Working for Olga Senyk who owned ImmaClean Residential Cleaning was a great experience. I learned from her the ins and outs of the cleaning industry. I followed her instructions to the letter and over time became skilled at communicating with clients about everything from costs, expenses, and averaging what the hourly or flat rate would be quickly during the estimate. I learned to become informed about many products. Clients enjoyed details about the ingredients, green products, prices of store products, scents and even different hacks of the trade. I also learned about vacuums and mops and eventually how to keep a budget and all records necessary for reporting taxes and monthly checks to see how efficient things are. I used Excel, which I learned while working at Lexis Nexis.

• Monitored supply levels and requested new items to maintain ability to complete daily cleaning tasks.
• Vacuumed carpets, mopped floors and washed blinds, using company-approved cleaning products.
• Boosted customer satisfaction by trained new staff on proper cleaning methods and procedures.
• Thoroughly cleaned the customers establishment, including rooms, lobbies, lounges and restrooms to maintain organized and welcoming environment.
• Maintained inventory of cleaning supplies and documented items requiring reorder.
• Implemented step-savers that reduced cleaning time per room by counting steps and finding the fastest way while maintaining company quality standards.
• Wiped down various surfaces, including kitchen and bath, using approved cleaning products to prevent growth of bacteria and viruses.
• Identified major repair and maintenance needs and notified management of concerns.

I was hired for temporary assignment at LexisNexis by a staffing agency out of California. I was thrilled and quite surprised by all I would learn there and what possibilities there were. I was trained for daily, weekly and monthly tasks that included Capacity and Threshold, LDCQ, Thrasher, Webstar, and other LexisNexis Products. I was also updated about how to use Microsoft office products such as Office, Word, Mail, and Excel. I had 6 people who worked for me in India. I was the liason to the Data Conversion Outsource Chrisian and SPI. I communicated with muiltiple departments daily about problems that were difficult to solve including instructions about how to fix them. I communicated mostly with Content Specialists, Engineering, and Control; and also Editing ocasionally. I was a manager responsible for explaining to a group of 40 editiors what was to be expected when major cahnges occured, what and who and various responsibitlities, and explaining in greater detail their particular role and functions if they sent a message that indicated they needed some more clarity about a task. I worked side by side with the system expert for OC and had continual training as my work load was increased when I was asked to manage all the company credit card accounts and to write the 14 chapter manual for the OC department. I was also included in developng training material that was used when they opened the new location in the Phillippines. I was also honored to be monitored by Reed Elsvier, which is the company that owns LexisNexis, when I was told they took notice I was doing exceptional work.

• Handled all delegated tasks, including technical operations and managment of Outside Conversion.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Created agendas and communication materials for team meetings.
• Improved customer satisfaction by finding creative solutions to problems.
• Completed investigation of Fab-Support Collect project resulting in the first clean que ever to happen in OC.
• Achieved cost-savings by developing functional solutions to general technical problems.
• Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
• Supported various departments by compiling paperwork and taking detailed meeting minutes.
• Learned invoicing, building reports, and updating the main company website to support office needs.
• Attended departmental meetings, providing feedback to enhance future performance.
• Utilized Tracker software to compile data gathered from various sources.
• Collaborated in development of Outside Conversion procedures.
• Earned reputation for good attendance and hard work.

While completing my Paralegal Certificate I began to work for the family buisness, my father's law office. I started out learning to write documents, where to go in court to file documents, and mostly spending the day on the phone. I would greet and explain services to the client. After that we would schedule a time to meet for me to interview them. I developed a Client-Attorney agreement as well as a questionaire that was flexible to use with each client. I would gather the records and evidence and begin to build documents and exibits for court. I would help manage the schedule of the supervisisng attorney and the clients. I would quite often find it necessary to reassure and calm the client under times of significant stress. Maintaining a balance of friendliness and proffesionalism in a calm and confident manner is the greatest skill a paralegal can have; other than excellent writing skills. Face to face and over the phone conversations are busy and changing everyday, so I learned to communicate clear information and thoughtful comments to ensure the client remained confident in our services.

• Assembled and organized facts, data and information on programs as background intelligence for meetings, hearings, briefings and reports.
• Assisted in elements of civil litigation, including initiating and responding to claims, gathering and presenting evidence and client counseling.
• Organized and executed court calendar with daily cases and supervisor meetings.
• Drafted correspondence and legal documentation and submitted all materials to appropriate parties.
• Used online databases such as WestLaw and LexisNexis to examine secondary sources, statutory law, case law and federal and state regulations.
• Organized exhibits for trial, preparing materials and supporting documentation for easy display and admittance.
• Participated in client interviews, observed questioning process and took notes to document information.
• Drafted motions, briefs and other legal documents associated with litigation process.
• Organized and prepared case exhibits and evidence for trial.
• Responded quickly to client calls and inquiries, asking open-ended questions to deliver applicable information.
• Filed pleadings and required paperwork with court clerk according to strict deadlines.
• Observed strict privacy laws to prevent information breaches and protect client data.