Flexible customer service candidate with 10 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.
I look forward to returning to a office based work enviroment and learning more about the customer service industry.
For several years I have invested most of my time and energy in building my own buisness. I self-manage everything from communicating with new and regular clients, to buying and keeping of supplies, and expertly cleaning peoples homes or buisnesses. I talk to clients almost everyday on the phone and quite often in person. I begin with a telephone conversation and then hopefully a lead to an in person estimate. I explain what I will do, what to be expected, what I will be doing, as well as how to efficiently correct any problem areas or special requests they have. I also manage the costs they will have and what cost will be occured. Time managment and dedication is vital for being a popular and recommended cleaner. I also managed my website, which I built and designed with Squarespace, designed my buisness cards, and located effective platforms online to promote my buisness. I also provided pet care services. Dog walking and dog or cat sitting in addition to cleaning or during times they were away from home. I would help organize and run errands for several of the clients on a regular basis. Some of the other things I would do are have clean, appropriate attire and appearance, and also keep good phone service and a newer model phone so every "boss" I have can trust me and count on being able to reach me at anytime. I consider every customer I work for to be my boss, my employer, and thus I have probably the most experience of all at being an employee. I remain attentive, flexible and thoughtful for new ideas everyday.
During times that I worked as a commercial cleaner I was alert to all rules and saftey protocol and how to handle equipment and supplies. I showed endurance and dedication each and every hour. I am a hard worker with good morals and values about work. My employers trust me. I am proud of becomming a first choice for any company looking for a new hire.
Working for Olga Senyk who owned ImmaClean Residential Cleaning was a great experience. I learned from her the ins and outs of the cleaning industry. I followed her instructions to the letter and over time became skilled at communicating with clients about everything from costs, expenses, and averaging what the hourly or flat rate would be quickly during the estimate. I learned to become informed about many products. Clients enjoyed details about the ingredients, green products, prices of store products, scents and even different hacks of the trade. I also learned about vacuums and mops and eventually how to keep a budget and all records necessary for reporting taxes and monthly checks to see how efficient things are. I used Excel, which I learned while working at Lexis Nexis.
I was hired for temporary assignment at LexisNexis by a staffing agency out of California. I was thrilled and quite surprised by all I would learn there and what possibilities there were. I was trained for daily, weekly and monthly tasks that included Capacity and Threshold, LDCQ, Thrasher, Webstar, and other LexisNexis Products. I was also updated about how to use Microsoft office products such as Office, Word, Mail, and Excel. I had 6 people who worked for me in India. I was the liason to the Data Conversion Outsource Chrisian and SPI. I communicated with muiltiple departments daily about problems that were difficult to solve including instructions about how to fix them. I communicated mostly with Content Specialists, Engineering, and Control; and also Editing ocasionally. I was a manager responsible for explaining to a group of 40 editiors what was to be expected when major cahnges occured, what and who and various responsibitlities, and explaining in greater detail their particular role and functions if they sent a message that indicated they needed some more clarity about a task. I worked side by side with the system expert for OC and had continual training as my work load was increased when I was asked to manage all the company credit card accounts and to write the 14 chapter manual for the OC department. I was also included in developng training material that was used when they opened the new location in the Phillippines. I was also honored to be monitored by Reed Elsvier, which is the company that owns LexisNexis, when I was told they took notice I was doing exceptional work.
While completing my Paralegal Certificate I began to work for the family buisness, my father's law office. I started out learning to write documents, where to go in court to file documents, and mostly spending the day on the phone. I would greet and explain services to the client. After that we would schedule a time to meet for me to interview them. I developed a Client-Attorney agreement as well as a questionaire that was flexible to use with each client. I would gather the records and evidence and begin to build documents and exibits for court. I would help manage the schedule of the supervisisng attorney and the clients. I would quite often find it necessary to reassure and calm the client under times of significant stress. Maintaining a balance of friendliness and proffesionalism in a calm and confident manner is the greatest skill a paralegal can have; other than excellent writing skills. Face to face and over the phone conversations are busy and changing everyday, so I learned to communicate clear information and thoughtful comments to ensure the client remained confident in our services.
Paralegal Certificate, Ohio University, The Center for Legal Study. 2010
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