I am a seasoned call center representative who maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty. Well versed in customer support, with experience in heavy phone traffic environments. Superior computer skills and telephone etiquette.
Recommended and helped customers select merchandise based on their needs. Properly directed inbound calls in phone queues to improve call flow. Provided accurate and appropriate information in response to customer inquiries. Described use and operation of merchandise to customers. Demonstrated mastery of customer service call script within specified time frames. Tracked down sources of special products and services to meet customer needs.
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