Seasoned Securitas Manager dedicated to bringing organizations to the next phase of growth and development. Diligent and motivated to improve processes, streamline operations and increase revenue. Highly effective management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results. Manager who excels at streamlining operations to decrease costs and promote organizational efficiency. Possesses exceptional communication, organizational and presentation capabilities. Versatile and innovative management professional skilled at seeing the “big picture” while still also focusing on the details.
Security Operations Manager dedicated to effective team management and customer satisfaction.
Focused, detail-oriented Security Manager with more than 15+ years experience protecting corporate assets and maintaining safety.
Security leader with a successful background in Military law enforcement and security services.
Conscientious Security Manager adept at managing security risks with ease and using judgment to resolve problem situations.
Theft prevention training
Superior customer service
Conflict resolution techniques
Security personnel training
Client account management
Management information systems
Superb time management skills
Security Operations Manager, 05/2007 to Current Securitas USA – Austin, TX
My duties as a Security Operations Manager are to provide operational support to the client and ensure that security services that are rendered achieved desired results to include meeting and exceeding client-driven expectations.
I communicate effectively both verbally and in writing along with maintaining positive interpersonal relations with client management, client employees, vendors, and supplier staff.
I oversee a 520 HPW multi site operation and manage 13 full time employees.
I strive to keep overtime at a minimum and currently average ____ per week.
I attend meetings with clients and other managers to determine operational needs.
I was instrumental in getting a Securitas Patrol unit set up to respond to door alarms during off duty hours
During my time as SOM, HPE had a split/merger and I oversaw my team provide a seamless transition in moves and ID badge redistribution.
Conduct security audits monthly to identify potential problems related to physical security, staff safety and asset protection.
Inspected security design features, installations and programs to verify compliance with applicable standards and regulations.
Oversee staff timekeeping entries and reports through SAFES payroll management program.
I have experience with access control systems to include Lenel.
I ensure my employees have the required training to perform and excel in their duties.
I encourage and guide individuals in professional development with a concentrated focus in creating a professional work environment.
I conduct performance reviews and provide consistent and frequent feedback to personnel.
Received a Certificate of Merit, which was featured in the Excellence In Service magazine, for a quick and calm response to a tornado on site and ensured all employees were directed to safety.
Delivery Driver, 08/2006 to 04/2007 Parts Depot – Temple, TX
Indoor Firing Range Safety Officer Firearms Trainer, 03/2006 to 08/2006 Champion Arms Indoor Firing Range – Kent, WA
Security Forces, 02/2000 to 02/2006 U.S. Air Force
Responsible for security force response in protection of $7.8B in strategic aerospace assets and 10K active duty, Reserve and civilian personnel assigned to the base.
Was responsible for use and care of $65,000 in specialized security equipment and vehicles on a daily basis.
Completes building checks of high value items and enforces discipline IAW Air Force guidelines Responsible for implementing Force Protection Condition measures as directed by higher headquarters and conducting random anti-terrorism measures.
Responsible for individuals training and evaluation to include on-the-job training.
Maintained security of the local areas and performed route clearance for visiting high-ranking officials.
Prepared and maintained detail police reports, records, and forms either through electronic means or manual techniques.
Provided on call 24-hour security for 200 Intercontinental Ballistic Missiles on alert, undergoing routine or emergency maintenance.
High School Diploma: 1999 Belton High School - Belton, Texas
Certificate of Training: Security Forces, 2000 United States Air Force -
AWARDED CERTIFICATES, HONORS AND SPECIAL ACCOMPLISHMENTS:
Operational Risk Management Fundamentals, AF Outstanding Unit Award, AF Inspector General Professional Team Award in 2001, Global War on Terrorism Service Medal in 2004, AF Best Security Forces Squadron Award in 2004, AF Good Conduct Medal in 2005, Securitas Certificate of Merit in 2010.