(Security Operation Center) SOC Supervisor Resume Example Sunstates Security

(SECURITY OPERATION CENTER) SOC SUPERVISOR

Career Overview

A motivated personable professional with a talent for mastering projects. Diplomatic and tactful with professionals and non-professionals at all levels. Demonstrated history of being compliant with organizational guidelines. Flexible and versatile - able to maintain a sense of humor under pressure. Poised and confident with the ability to transcend cultural differences. Excellent team building skills while thriving in deadline-driven environments.

Core Strengths

Active listening skills
Sharp problem solver
Courteous demeanor
Adaptive team player

Inventory control familiarity
Seasoned in conflict resolution
Invoice processing
Opening/closing procedures

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Work with a brand new system called AMAG witch has global surveillance
NC4 is a new software that sends notification an send automatic updates of the world conditions.
Certified in Fraud and anti-money laundry also security and privacy due to corporate real-estate standard.

Work Experience

(Security Operation Center) SOC Supervisor
September 2016Sunstates Security － Charlotte, nc

Followed security policies, alarm response protocols and access card guidelines.

Recommended improvements in security systems and procedures.
Developed and updated security procedures, security system drawings and related documentation.
Monitored the entire facility using CCTV while simultaneously performing dispatch duties.
Spearheaded the use of high-tech surveillance software to provide full security coverage in Fort Mill, San Diego, and Boston.

Trey Line (Lead Cargo)
February 2015Compass Group － Charlotte, North Carolina

Operate a system of dumb waiters
Maintain dumb waiters/elevator for proper running
Distribute all patience food through dumb waiters or via phone in (CMC) Carolina Medical Center
Medium call volume to patiences,Co-workers and staff members
Attend to certain (ICU) Intensive Care Unite
Receive confidential orders from (ICU) Intensive Care Unite

Professional Valet
February 2012 to October 2013E2 Eatery － Charlotte, NC

Welcomes and greets all guests in a friendly, upbeat, and positive manner using the guest's name when possible and recognizing all VIP guests.
Promote the courteous treatment of customers and resolving guest service issues.
Opens vehicle doors, assists guests in stepping out of their vehicles, and helps guests with luggage or parcels.
Arranges for prompt parking and retrieving of vehicles of arriving and departing guests in a safe and friendly manner.

Customer Service Representative
January 2009 to September 2011CVS Pharmacy － Charlotte, NC

Provided excellent customer service by assisting customers with their questions and concerns over products and handling customers' complaints.
Operated a cash register which included; handling cash transactions, processing checks, running credit card purchases and offering rain checks.
Responsible for pricing merchandise on store floors, stock shelves with new merchandise and check inventory to make sure items are in full supply.

Educational Background

High School DiplomaCentral Piedmont Community Liberal Arts － Charlotte, NC

Skills

administrative, handling cash, cash register, credit, excellent customer service, doors, hazardous waste, ink, inventory, materials, mail, Pick, power tools, pricing, recording

Resume Overview

Companies Worked For:

Sunstates Security
Compass Group
E2 Eatery
CVS Pharmacy

School Attended

Central Piedmont Community Liberal Arts

Job Titles Held:

(Security Operation Center) SOC Supervisor
Trey Line (Lead Cargo)
Professional Valet
Customer Service Representative

Degrees

High School Diploma

(Security Operation Center) SOC Supervisor Resume Example

Resume Score: 100%

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