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(Security Operation Center) SOC Supervisor Resume Example

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(SECURITY OPERATION CENTER) SOC SUPERVISOR
Career Overview
A motivated personable professional with a talent for mastering projects. Diplomatic and tactful with professionals and non-professionals at all levels. Demonstrated history of being compliant with organizational guidelines. Flexible and versatile - able to maintain a sense of humor under pressure. Poised and confident with the ability to transcend cultural differences. Excellent team building skills while thriving in deadline-driven environments.
Core Strengths
  • Active listening skills
  • Sharp problem solver
  • Courteous demeanor
  • Adaptive team player
  • Inventory control familiarity
  • Seasoned in conflict resolution
  • Invoice processing
  • Opening/closing procedures
Accomplishments

Customer Assistance

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
  • Work with a brand new system called AMAG witch has global surveillance
  • NC4 is a new software that sends notification an send automatic updates of the world conditions.  
  • Certified in Fraud and anti-money laundry also security and privacy due to corporate real-estate standard.  
Work Experience
(Security Operation Center) SOC Supervisor
September 2016 Sunstates Security － Charlotte, nc
  • Followed security policies, alarm response protocols and access card guidelines.
  • Recommended improvements in security systems and procedures.
  • Developed and updated security procedures, security system drawings and related documentation.
  • Monitored the entire facility using CCTV while simultaneously performing dispatch duties.
  • Spearheaded the use of high-tech surveillance software to provide full security coverage in Fort Mill, San Diego, and Boston.  
Trey Line (Lead Cargo)
February 2015 Compass Group － Charlotte, North Carolina
  • Operate a system of dumb waiters
  • Maintain dumb waiters/elevator for proper running
  • Distribute all patience food through dumb waiters or via phone in (CMC) Carolina Medical Center
  • Medium call volume to patiences,Co-workers and staff members
  • Attend to certain (ICU) Intensive Care Unite
  • Receive confidential orders from (ICU) Intensive Care Unite
Professional Valet
February 2012 to October 2013 E2 Eatery － Charlotte, NC
  • Welcomes and greets all guests in a friendly, upbeat, and positive manner using the guest's name when possible and recognizing all VIP guests.
  • Promote the courteous treatment of customers and resolving guest service issues.
  • Opens vehicle doors, assists guests in stepping out of their vehicles, and helps guests with luggage or parcels.
  • Arranges for prompt parking and retrieving of vehicles of arriving and departing guests in a safe and friendly manner.
Customer Service Representative
January 2009 to September 2011 CVS Pharmacy － Charlotte, NC
  • Provided excellent customer service by assisting customers with their questions and concerns over products and handling customers' complaints.
  • Operated a cash register which included; handling cash transactions, processing checks, running credit card purchases and offering rain checks.
  • Responsible for pricing merchandise on store floors, stock shelves with new merchandise and check inventory to make sure items are in full supply.
Educational Background
High School Diploma Central Piedmont Community Liberal Arts － Charlotte, NC
Skills

administrative, handling cash, cash register, credit, excellent customer service, doors, hazardous waste, ink, inventory, materials, mail, Pick, power tools, pricing, recording

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Resume Overview

Companies Worked For:

  • Sunstates Security
  • Compass Group
  • E2 Eatery
  • CVS Pharmacy

School Attended

  • Central Piedmont Community Liberal Arts

Job Titles Held:

  • (Security Operation Center) SOC Supervisor
  • Trey Line (Lead Cargo)
  • Professional Valet
  • Customer Service Representative

Degrees

  • High School Diploma

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