Analytical Technical Support/Customer Service guru and "jack of all trades" who is adept at resolving complex technical and non-technical issues. Experience in Transportation, Supply Chain, Accounting, Technical Support, Military, and Security industries. University educated critical thinker who addresses customer support issues quickly, with empathy, and who consistently exceeds performance standards.
Awarded the Saudi Arabian National Defense Service Medal. Operated and maintained the M1 Abrams Battle Tank. Honorably Discharged after 8 years of faithful service. Expert Qualification in Handguns. Trained and qualified in anti-personnel and anti-vehicle explosives disposal. Volunteer instructor for U.S. Army Handgun proficiency qualification course. Completed basic Non Commissioned Officer's leadership course. Certified Applecare technical support representative in all aspects of MAC computers and wireless networking. Class A CDL and flawless driving record.
Site security officer stationed at Dickinson's Frozen Foods in Fruitland, Idaho. Responsible for checking IDs, entrance and exit control, crime prevention, investigation of issues prior to police contact, scaling and documenting trucks and incoming food product, data entry of receiving information into network database, coordinating with the general public, delivery drivers and vendors who visit the property, operation of FM radio using law enforcement code, as well as food safety security as prescribed by federal law.
Provided technical support for apple customers over the phone. Troubleshoot and resolve software and hardware issues for all aspects of Mac computers and peripherals. Last two months specializing in Wireless networking and related hardware. Log all cases in apple's technical support database. Meet and exceed customer satisfaction and call time benchmarks. Left to work closer to home.
Perform computer repair on Windows and Mac based pcs and peripherals for the public. Customer service, troubleshooting and resolving hardware and software issues. Virus removal, system maintenance and installation of new components. Custom build PCs and network solutions designed around the customer's needs.
Oversee accounts payable processes in regards to alcohol and prescription drug vendor purchases for 2,382 stores nationwide. Coordinate with and provide service to state and federal alcohol and prescription drug regulatory agencies. Resolve issues regarding liquor licensing and deliveries of product. Verify invoicing and resolve issues regarding P & L for store managers.
Operate a semi truck transporting food products and hazardous materials to all 48 states of the continental United States. Independent contractor leasing my own Semi truck and managing myself and two employees. Ensure proper permitting, licensing, and customer service.
Currently pursuing a bachelor's in Computer Science with a minor in Business.
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