Qualified customer service with 10 years in fast-paced customer service and call center environments. Personable and professional under pressure. Excellent communicator with10 years in a demanding call center environment as a Customer Service Representative. Exceptional team leader with an outstanding work ethic. Superior customer service Trusted key holder MS Office proficiency Exceptional communication skills Stationary surveillance Quick learner Creative problem solver MS Windows proficient.Customer Satisfaction Positive Customer Experiences, Data Entry, Active Listening Skills Strong Organizational Skills, Energetic Work Attitude Communication Skills
Strong organizational skills
Sharp problem solver
Energetic work attitude
Customer service expert
9,000 keystroke entry
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Security Officer12/2017 to CurrentRadde Investigative & Security AgencyColumbus, Oh
Customer Service12/2016 to 09/2017SykesSumter, S.cCustomer Service provided to Bank Of America account holders. Checking and Savings account information provided. Prepared correspondence, accounting and financial documents for analysis.
Security Officer12/2015 to 10/2016Central Carolina TechSumter, S.C
Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
Detected suspicious activities and watched for criminal acts and rule infractions.
Monitored and authorized entrance and departure of employees and visitors.
Circulated among visitors, patrons and employees to preserve order and protect property.
Wrote reports on property damage, theft, presence of unauthorized persons and unusual.
Customer Service Rep03/2014 to 09/2014G6 HospilityColumbus, OHKept records of room availability and guests' accounts, manually or using computers. Recorded guest comments or complaints, referring customers to managers as necessary.
Temp Security Officer01/2012 to 09/2012Goodwill IndustriesColumbus, OHPatrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions. Reported all incidents, accidents and medical emergencies to law enforcement. Issued security badges and visitor passes to all guests. Inspected parking lot to verify that vehicles were properly parked and displayed parking permits. Checked passes and credentials of persons seeking to enter the property.
Financial Advisor10/2005 to 08/2008Chase BankWesterville, OHReviewed clients' accounts and results regularly to determine whether life changes, economic developments or financial performance indicated a need for plan revision. Investigated red flags for fraud, embezzlement, money laundering, tax evasion, false accounting statements, organized crime, terrorist financing and insider trading. Complied with regulatory requirements including Bank Secrecy Act, Anti-Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act. Maintained confidentiality of bank records and client information.
Barber Licence: Hair Stying1990Ohio State Barber CollegeColumbus, OHSanitation training.. Haircutting and Chemical Services training
High School Diploma: Business1990Columbus Public SchoolsColumbus, OH, United States
Great communication skills and the ability to learn and take on new task. I have the willingness to learn and advance.